Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
James made our experience great! That’s it in a nutshell! Very personable, knowledgeable and willing to go the extra mile. You have a beautiful store and I think we saw every inch of it!
I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... もっと見る
The shopping experience in store needs to be modernized. I tested the couch in store and due to the experience, I just bought online. You need to modernize the shopping experience to match what we... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
895 Riverdale Street, 1089, West Springfield, MA, 米国
- 4137269990
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Your salesman
Your salesman, Ray, was excellant. His guidance, knowledge and personable demeanure are an asset for Raymore & Flanigan

Raymour & Flanigan - West Springfield からの回答
Amazing Service
Tony was very patient, courteous, thorough, and knowledgeable . I appreciate the time he took with me and my daughter.
Laura cunha was very delightful and…
Laura cunha was very delightful and EXTREMELY knowledgeable in ALL furniture in the store she listened to all that I wanted in a couch /love seat. It was a pleasure to have such a wonderful person to make my experience shopping so pleasurable. She is a real asset to your company!!!! if you have an employee of the month, please sign her up for that because she was incredibly helpful and I would come back again and ask for her in a heartbeat. Great sense of humor and a delightful young woman. Thank you, Patti Kopec.
They had the style of love seat I was…love seat
They had the style of love seat I was looking for
Our salesman Ray was great
Our salesman Ray was great! He was very knowledgeable, attentive and did not pressure us to make a purchase.
Mike was great to work with
Mike was great to work with. He helped us find options that we could choose from and helped make the entire experience stress free and efficient.
Knowledgeable salesperson
Tony was awesome!
Tony was awesome! Super friendly, knowledgeable and professional. Made the shopping experience such a pleasure. He has an authenticity about him that can be rare in salespeople.
In store experience > online experience
In store experience - excellent. The salesperson - Denise - was extremely cordial, knowledgeable, and patient - and not at all pushy, which is something that I usually expect and dread in these retail encounters.
Online experience - a little clunky. These days immediate confirmation emails after a purchase are pretty much standard, so to not receive one nearly twelve hours after a transaction - and not a minor one at that - is a little frustrating. Insult to injury, attempts at getting information about the transaction via the online “customer service portals” feels fruitless because they lead to dead ends.
Also, the packaged specs (height, weight) for certain items (bed frames, bookcases) online might be useful for customers in deciding whether to do pickup or delivery.

Raymour & Flanigan - West Springfield からの回答
Our salesman
Our salesman, Khamauri, was very knowledgeable about the bedding we were interested in, gave us options, but not at all pushy.
Let us know what to do if there were any issues.
Very nice guy.

Raymour & Flanigan - West Springfield からの回答
Large selection of quality furniture…
Large selection of quality furniture and professional low pressure sales staff made a 5 star experience for me.

Raymour & Flanigan - West Springfield からの回答
Our salesman William went above and…
Our salesman William went above and beyond to help us. I can not thank him enough!!

Raymour & Flanigan - West Springfield からの回答
Salesman extreamly helpful polite and…
Salesman extreamly helpful polite and thorough.Also i had plenty of choices of the item i was looking for.

Raymour & Flanigan - West Springfield からの回答
Donna Certo made ALL the difference
Donna Certo made ALL the difference. Such a pleasure working with her. She did all the right things. It's obvious she has a lot of experience in customer service. We really like her, and because of her we will first consider Raymour and Flanigan for future purchases.

Raymour & Flanigan - West Springfield からの回答

Raymour & Flanigan - West Springfield からの回答
I made an online purchase and the Sales…
I made an online purchase and the Sales Rep that assisted me Angel was beyond helpful. He made my transaction seamless. Thank you!

Raymour & Flanigan - West Springfield からの回答

Raymour & Flanigan - West Springfield からの回答
Jose from the West Springfield store…
Jose from the West Springfield store was very helpful, extremely patient and professional! Highly recommended consulting him for any future purchases at Raymour.

Raymour & Flanigan - West Springfield からの回答
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