Raymour & Flanigan - West Springfield レビュー 

304
TrustScore 5段階評価の4.5

4.7

895 Riverdale Street, 1089 West Springfield, MA, US


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... もっと見る

5つ星のうち5の評価

James made our experience great! That’s it in a nutshell! Very personable, knowledgeable and willing to go the extra mile. You have a beautiful store and I think we saw every inch of it!

5つ星のうち5の評価

I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... もっと見る

5つ星のうち1の評価

The shopping experience in store needs to be modernized. I tested the couch in store and due to the experience, I just bought online. You need to modernize the shopping experience to match what we... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 寝室家具店
  3. 子供用家具店
  4. 日用品店
  5. インテリア デザイナー
  6. マットレス専門店

当該企業による記述

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


連絡先

  • 895 Riverdale Street, 1089, West Springfield, MA, 米国

  • 4137269990

4.7

優良

TrustScore 5段階評価の4.5

304件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 0%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(304)

過去12か月のレビュー数: 4,335

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Your salesman

Your salesman, Ray, was excellant. His guidance, knowledge and personable demeanure are an asset for Raymore & Flanigan

2023年3月12日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you Allan Kidston for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

5つ星のうち5の評価

Laura cunha was very delightful and…

Laura cunha was very delightful and EXTREMELY knowledgeable in ALL furniture in the store she listened to all that I wanted in a couch /love seat. It was a pleasure to have such a wonderful person to make my experience shopping so pleasurable. She is a real asset to your company!!!! if you have an employee of the month, please sign her up for that because she was incredibly helpful and I would come back again and ask for her in a heartbeat. Great sense of humor and a delightful young woman. Thank you, Patti Kopec.

2023年3月3日
5つ星のうち5の評価

Tony was awesome!

Tony was awesome! Super friendly, knowledgeable and professional. Made the shopping experience such a pleasure. He has an authenticity about him that can be rare in salespeople.

2023年2月13日
5つ星のうち3の評価

In store experience > online experience

In store experience - excellent. The salesperson - Denise - was extremely cordial, knowledgeable, and patient - and not at all pushy, which is something that I usually expect and dread in these retail encounters.

Online experience - a little clunky. These days immediate confirmation emails after a purchase are pretty much standard, so to not receive one nearly twelve hours after a transaction - and not a minor one at that - is a little frustrating. Insult to injury, attempts at getting information about the transaction via the online “customer service portals” feels fruitless because they lead to dead ends.

Also, the packaged specs (height, weight) for certain items (bed frames, bookcases) online might be useful for customers in deciding whether to do pickup or delivery.

2023年2月11日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

KL, we are sorry to hear about your online experience. If you like to talk with us further feel free to email your order # and details to rfcare@raymourflanigan.com and we will reach out to you as soon as we can. -Jeff

5つ星のうち5の評価

Our salesman

Our salesman, Khamauri, was very knowledgeable about the bedding we were interested in, gave us options, but not at all pushy.
Let us know what to do if there were any issues.
Very nice guy.

2023年1月29日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you Shirleyfor your 5 star rating! We're happy to hear your sales person was so knowledgeable and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

Large selection of quality furniture…

Large selection of quality furniture and professional low pressure sales staff made a 5 star experience for me.

2023年1月30日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you for taking the time to leave a review, Joe! We're happy to hear that our team was professional and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

Our salesman William went above and…

Our salesman William went above and beyond to help us. I can not thank him enough!!

2023年1月30日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Hi Diane,
Thank you for your great feedback. We're happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

Salesman extreamly helpful polite and…

Salesman extreamly helpful polite and thorough.Also i had plenty of choices of the item i was looking for.

2023年1月28日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you for taking the time to leave this positive review. We are delighted to hear that our salesman was helpful, polite, and thorough, and that you had a great selection of items to choose from. -Jeff V.

5つ星のうち5の評価

Donna Certo made ALL the difference

Donna Certo made ALL the difference. Such a pleasure working with her. She did all the right things. It's obvious she has a lot of experience in customer service. We really like her, and because of her we will first consider Raymour and Flanigan for future purchases.

2023年1月28日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you for taking the time to leave a review about your experience. We are delighted to hear that your sales person provided you with exceptional customer service and made a lasting impression. We look forward to serving you again in the future! -Jeff V.

5つ星のうち5の評価
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you for taking the time to leave a review, John! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

No pressure

No pressure, lots of education. Pleasant experience overall!

2023年1月16日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you Jeanne P for your review. It's great to hear that our team was a pleasure to work with! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

I made an online purchase and the Sales…

I made an online purchase and the Sales Rep that assisted me Angel was beyond helpful. He made my transaction seamless. Thank you!

2023年1月15日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you Ivy Rom for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.

5つ星のうち5の評価

Looking for a bed

We were looking for a bed and Deb Piskor was very helpful.

2022年12月17日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you Norman Desmarais Jr for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! Enjoy your new mattress! -Jeff V.

5つ星のうち5の評価

Jose from the West Springfield store…

Jose from the West Springfield store was very helpful, extremely patient and professional! Highly recommended consulting him for any future purchases at Raymour.

2022年12月1日
Raymour & Flanigan - West Springfield ロゴ

Raymour & Flanigan - West Springfield からの回答

Thank you for taking the time to leave a review, Maritza! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

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