Fantastic service when I had pre sale technical queries. I ordered the Elite Kit System underfloor heating mat, and Rayotec were super helpful when I had to return one of mats which was surplus to my... もっと見る
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Fantastic service from Rayotec. I have bought at least 22 different size foils from either direct or suggested by me and bought by family and friends. Easy to install with full instructions and extrem... もっと見る
I ordered an underfloor heating kit (sticky mat) along with insulation tiles. The items ordered arrived the next day. The fitting instructions weren't brilliant but there was enough information (alon... もっと見る
企業が回答しました
Fitted to summerhouse that we’ve converted to a garden room/office under the carpet and it’s transformed how the building feels. Floors in these buildings are always cold so to get the heat where it... もっと見る
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企業情報
Rayotec について
当該企業による記述
Rayotec Ltd is a family run business based in Sunbury-On-Thames, in Middlesex. With over 3 decades of experience in the field of renewable energies & underfloor heating. Established in 1987, we are a MCS government accredited company and have won multiple awards for our contribution to the industry.
At Rayotec we understand that it is difficult to decide which company is the most trustworthy and technically able which is why we have joined the “Which Trusted Traders” scheme. It gives our customers peace of mind and it has also given us the confidence that what we are doing is right.
We specialise in Photovoltaic Solar Panels, Solar Thermal panels, Solar Maintenance and Servicing as well as Hot water and Electric Underfloor Heating.
If you are having issues with your solar system one of our expert engineers can come and assess system, identify the problem and resolve any issue quickly and efficiently to ensure that your system is back to full working order as quickly as possible. All of our call outs include up to 1 hour of labour and we can resolve many problems within this period.
For any Underfloor heating needs, we can provide Warm Water and Electric underfloor heating products to all over the UK.
We also offer an installation service for Electric underfloor heating and our experienced team of fitters are always able to help with your project regardless of size. Solar Maintenance Electric Underfloor Heating Water Underfloor Heating Contact Us
連絡先
Unit 5 Trade City Sunbury, Brooklands Close , TW16 7FD, Sunbury-on-Thames, 英国
- 01932 393615
- info@rayotec.com
- www.rayotec.com
4.7
優良
204件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bad customer support
No follow up to see if everything ok. Had to ring them to set up the system as they only sent quite complex setting up booklet
2022年7月21日
Rayotec からの回答
Thank you for your review Anon, i'm sorry that you had a less than perfect experience with your thermostat. We do not generally do follow up calls after the systems have been sold as we sell thousands of systems per year and it would not be practical to do this.
Your system was installed a year ago so it feels a little strange that you have left it this long to leave a negative review when the system has been in place for such a long time.
I can see from our system that the thermostat that you purchased was the Heatmiser Neostat E V2 which is regarded by most people as one of the easiest to use thermostats on the market as Heatmiser are market leaders in Underfloor Heating thermostats.
If you require any technical assistance you are always welcome to call us as are all of our customers, we will always be happy to help you over the phone.
If you need anything further from us please do not hesitate to get in contact so we are able to help you in the future.
Rayotec からの回答
Thank you for your review Ken, i'm glad you found our service efficient and your items got to you in time. If you need any help at all please do not hesitate to contact us.
Amazing service
Amazing service! I made a mistake by ordering a mat that was too big. All my fault but had to get the project completed asap. I was confident enough to order a new mat that Sunday evening to have a new one delivered on the Tuesday morning. Couldn't asked for better service!
2023年6月3日
Rayotec からの回答
Thank you for your review Rand, I'm so glad we were able to help you with your project and that you had enough confidence that we would get it all sorted quickly for you. If you ever need anything else in the future please do not hesitate to get in contact and we will be happy to help you again.
ease to order and clear description of…
ease to order and clear description of product, arrive on time as stated. no problems whatsoever with delivery. will recommend this company
2023年5月21日
Rayotec からの回答
Thank you for your lovely review Kevin, it's great to know that you found everything easy to order and we hope you can enjoy your underfloor heating for years to come. Whenever you need anything from us please do not hesitate to get in contact and we will be happy to help you again.
Great service and quality products
Returning customer for extra heat matts, really happy with the first Matt I purchased easy to install and excellent heat output.
Definitely recommend Rayotec
2023年4月30日
Rayotec からの回答
Thank you for your kind review Scott, we always love knowing that our customers are happy enough to want to come back to get more from us. If you need any help from us at all please do not hesitate to contact us and we will be happy to help.
Excellent service, swift delivery, great product
Excellent swift delivery, great product. Highly recommend.
2023年3月22日
Rayotec からの回答
Thank you for your great review Anne, we love hearing that people are happy with our products and services as we always aim to please. Should you ever need anything from us in the future please do not hesitate to get in contact and we will be happy to help.
Very easy site to use
Very easy site to use, clear and very informative, my purchase was despatched quickly and well packaged.
2023年4月10日
Rayotec からの回答
Thank you for your kind review William, it's great to hear that you found the website easy to use and that is had lots of useful information for you. I hope you can enjoy your nice warm floors now. If you need anything else in the future please do not hesitate to contact us and we will be happy to help.
Under floor heating
First class service, good information about product.
Looking forward to installing and enjoying a warm floor. 👍👍👍
2023年4月1日
Rayotec からの回答
Thank you for your kind review Michael, I'm glad you were happy with our service and im sure you will enjoy your heating when its installed. If you need any assistance when you are installing the system please do not hesitate to get in contact and we will be happy to help.
I have bought this product before no…
I have bought this product before no issue this time I went to install the thermostats and the screws for the wall box do not fit, they are the incorrect thread, this is a standard thread in the UK, how can you get this wrong?
2023年3月11日
Rayotec からの回答
Thank you for your review, sorry you have had a bad experience with the thermostat this time around. It is unusual for the screws not to fit as we have sold thousands of these units and not had an issue before. a lot of the time the back boxes themselves will come with the correct screws for their fittings so hopefully you have been provided with the correct ones in order to get this resolved.
If you could kindly send us some further details I can pass them to the manufacturer to ask them to look into how this may have happened. The best pace to send us the details is to info@rayotec.com.
We look forward to hearing from you soon and again apologies that this has happened.
Really great help over the phone
Really great help over the phone. Delivery was quick and the product (underfloor heating) has been working flawlessly over the past few months.
2022年11月1日
Rayotec からの回答
Thank you for your review Graham, we are very happy to hear that we offered you great help over the phone. It's great to hear you have been able to enjoy your new heating and i'm sure you will enjoy it for many years to come. If you ever need anything else in the future please do not hesitate to contact us and we will be happy to help again.
Engineer professional and personable
Engineer professional and personable; carried out required work to my complete satisfaction.
2023年1月20日
自発的なレビュー
Rayotec からの回答
Thank you for your review Edgar, I'm very glad to hear that our engineer was able to help you and that everything was satisfactory. If you ever need anything from us please do not hesitate to get in contact and we will be happy to help you again.
Rayotec are a reliable company to deal…
Rayotec are a reliable company to deal with. Next day delivery, and always available to speak with over the phone with any help or advise you may need.
2023年3月2日
Rayotec からの回答
Thank you for your kind review Maurice, we pride ourselves in our customer service so it is always great to hear that our customers are happy with everything. Should you ever need anything in the future please do not hesitate to get back in contact and we will be happy to help you again.
Rayotec からの回答
Thank you for your review Andrew, I'm glad to hear you found the product easy to install. If you ever need anything else from us just let us know and we will be happy to help you again.
Rayotec からの回答
Thank you for your kind review Glyn, I'm glad we were able to help you with your project and if you ever need anything else we will always be happy to help you again.
Quick and reliable
The team responded quickly to my many questions about underfloor heating. The quotes were done on the same day and the delivery was on time.
The product it self was very good and easy to install and set up.
2022年6月9日
Rayotec からの回答
Thank you for your review Mo, we always try and aim to help our customers as much as possible to make sure you get the best experience with us so it's great to hear you were happy with everything. If you ever need anything in the future please do not hesitate to contact us and we will be happy to help.
Love the under floor heating..easy to…
Love the under floor heating..easy to install...great customer service..just one word of warning ..make sure you measure and order enough.you can add on but it's harder to connect extra wires...
2022年11月2日
Rayotec からの回答
Thank you for your review Kate, I'm glad we were able to help you with your project and that you are loving your new underfloor heating. You are 100% correct with the great advice you offered regarding the sizing, it is always best to try and get the correct matting size but as you said you can always add on more if needed. If there is ever anything else you need in the future please do not hesitate to contact us again and we will be happy to help.
Fantastic customer service and have…
Fantastic customer service and have been helpful with advice and technical support throughout
2023年3月14日
Rayotec からの回答
Thank you for your lovely review Betty, it's always great to know that we provided you with fantastic customer service to help with your project. I hope you can enjoy your new warm floor for many years to come and if you ever need anything from us please do not hesitate to get back in contact and we will be happy to help you again.
Rayotec からの回答
Thank you for your review David, I'm glad you found it easy to install and that you were happy with the information we provided. If you ever need anything else please feel free to get in contact and we will be happy to help you again.
Good customer service
2022年11月23日
Rayotec からの回答
Thank you for your review Sanu, it's great to hear we provided you with good customer service. If there is anything you think we could do to help push up to a 5* service please let us know as we are always looking to improve.
Never fitted underfloor heating as a…
Never fitted underfloor heating as a home DIYer. Instructions were clear and having got an electrician to wire up the thermostat / controller it all works perfectly. One warm summerhouse now and I'm surprised at how straightforward it all was
2022年12月15日
Rayotec からの回答
Thank you for your great review Stephen, I'm glad you found the products easy to install and you can now enjoy your nice warm summerhouse. If you ever need anything else from us in the future please do not hesitate to get in contact and we will be happy to help.
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