Reapit レビュー 106

Kenny- Support Team was awesome with the email templates!

Had a bizarre technical issue for which a remote call was setup to step through the issue.

Please that the correct level of support was pulled into the call straight away and the suggested fix did work

Excellent service as usual

Luis Santos
I called Reapit with a Property Management Panel query and Luis was really informative and extremely helpful. I had to make several phone calls to him and nothing was too much trouble. Really knowledgeable and good to have in the support team. Thanks Luis. Sharon

Farhah was super helpful and got my issue resolved ASAP. Great asset :)

Terrible customer service. A whole day to address urgent issues is not ok. Awful product for accounts. Avoid.

Kenny assisted me this morning. His communication was outstanding and he managed to resolve an issue that i have had for many years. For once, someone simply tried to resolve the issue without blaming anyone else!! Super impressed. Well done Kenny.

Farhah provided an excellent service. The request was dealt with really quickly and the service was great.

Very good service, efficient and well communicated.

Pretty good overall

UPDATED REVIEW.
Our Client Support guy has been extremely helpful - travelling down to help iron out some of the problems and being on hand for questions - can’t fault him at all - this is the service required.
However still think the system is too complicated for the novice user and that for the money the system costs the package should include an initial tailoring of the template system to configure to individual company profile/needs. If our basic letter/brochure configuration had been done at the outset which probably wouldn’t take more than a day then this review would have been very different.

Ordered Reapit for Small Business. Didn't realise that it is like buying a dog and barking yourself or buying a car and it arrives in kit form. You have to literally set it up from the bottom upwards - EVERYTHING is templated and difficult to navigate. You have to have MASSES of time and a LOT of knowledge & technical ability to navigate the clunky and complicated instructions. You have to raise a ticket for everything & every little tweak costs - as well as the support team expecting everyone to be as tech savvy as them. Our client liaison guy is ok but completely unsympathetic to how hard it is setting up a new business with only 2 staff and having to deal with all this. It's "my problem for being frustrated/not liking the templates"! Asked if they could provide some whizzkid for a day to set it up for you (gladly pay) but apparently not................wish we'd never signed up - we're not using it - manually uploading to Rightmove and Zoopla and getting brochures elsewhere. TOTAL & UTTER WASTE OF MONEY - THINK CAREFULLY BEFORE SIGNING UP as this has been THE SINGLE MOST frustrating and time consuming of anything to do with starting our business.

Moving CRM systems is always a huge exercise for any Estate Agency, anywhere in the world.
I have had to do it 4 times now in my career - in 3 different countries - and I can tell you categorically the way REAPIT handle this is second to none. They ''hold your hand'' at every step and give you dedicated members of staff to deal with at every step.
The time saving and efficiencies that we will receive at Anthony Martin Franchising will help us grow even quicker, attract high class franchisees and MOST importantly support all our wonderful Franchisees - both existing and those that come onboard.

Will on the templates team has been so helpful and proactive in getting the branding set up for one of our new acquisitions. Thanks to his focus, we are up and running and I couldn’t have done it without Will’s commitment. His approach and attitude were exceptional, and he was a delight to deal with. 😊

What an awful CRM/Portal feed! Clunky, super difficult to use/learn. Not even compatible with MAC - that alone should tell you everything you need to know about how far behind the tech is!!

Our experience very poor, once you are signed up and asked to pay your monthly subscription, the after sales service fails miserably, we lodged what is a very simple support issue a week ago and they have done nothing and I have been passed from pillar to post with every type of excuse, avoid at all cost

I wanted to share our fantastic experience during Covid19 which has primarily been delivered by our Reapit Business Development Manager Tara Sparrow. Tara has worked endlessly during this difficult time to ensure our new Lettings website was integrated with Reapit as quickly and problem free as possible - taking time to Zoom call with our team and developers on a regular basis. She is also helping us to trial the new Reapit block management software which looks great and has put some big smiles on the faces of our service charge accounting department. Thank you Tara - you are always so helpful, responsive and a pleasure to work with! Melissa Green, Director X1 Lettings.