Ice bath and chiller are very poor quality and "100-day return policy" is flawed. DO NOT BUY FROM RECOVRY ZONE! Ice bath doesn't hold its temperature as it's basically a plastic/rubber bin. Conden... ãã£ãšèŠã
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The support I received from there team to repair and issue with a pump was great, to the point and in a reasonable time frame with options
They charge an arm and leg to return the product, even if itâs unopened and the courier is not accepted on arrival. >$100 Itâs essentially a box to inhale cancer (VOC) - buy at your own risk. H... ãã£ãšèŠã
I have been waiting over 3 months for a resolution to a faulty ice bath chiller, ($830). The chiller was showing incorrect temperatures and shutting down. After multiple emails, still no end in... ãã£ãšèŠã
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Faulty porducts, refused to refund.
Appalling customer service and less than sub par products. Total scam, would not purhcase if I were you.
I would give less than one star if possible. I purchased an ice bath from this scam company. Their website states that if you do not like their roducts you have a 100 day money back guarantee. It's been 30 days and my ice bath and torn from the side, leaking all over my gym floor.
Prior to this the inflatable tubing began to over inflate on one side, posing a safety risk if it decides to pop. The tube than began deflating by itself within hours of being inflated. This only after 30 days, the product is of course unusable.
I detailed the issues to the ocmpany in an email, requesting a refund. I was told they would need to inspect the item to determine if it was a manufacturing fault and then we would offer a replacement or partial refund. What a complete joke.
To toll me they need to investigate if it's a manufacturing error? I'm not sure how they would determine if a tear was a manufacturing error or not. Seems obvious given the sole purpose of the product is to hold water and it failed at doing so 30 days in.
They will do anything to not refund you for their poorly made and overpriced junk products. I've had to contact the ombudsman. Do not use this company, ever.
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