Repco レビュー 

I ordered a tow bar online 12/1/2024
it still has not arrived 23/1/2024
Went to the local store they knew nothing about it
Rang repco 22/1/2024 1300725463 what a waste of time
received the complete run around asked to speak to
complaints manager was promised item would be here 22/1/2024
of course it was not.Repco customer service has been poor.At one time guaranteed call
from regional manager of course did not happen.
Order number 0059942851
Also called 03 95665444 same level of customer service the run around put on hold put to
nobody ,hung up on etc

I‘d give zero stars if I could for that terrible customer service. What a rude lady serving me. They were nice when my partner was there and when I went back alone to check because they didn’t take off 25% Boxing Day sale she told me lies that the policing compound is usually $260 even though we know that it’s only $67 normally as well… she was super rude just because I’m a young female thinking I don’t know my detailing products. Absolutely ridiculous, talking to customers about how great her pay will be today, she should not get paid at all for that service.

The customer was invisible to the Repco staff member.
He had more important thing to do !

Repco recommended I use Duplicote on my newly powder coated bicycle frame. It completely ruined the new finish which I had to have redone. I complained to the store manager but they are not interestd

Garbutt Store Townsville, not very customer friendly, some days you feel like you're an inconvenience.
There is a feeling of unhappiness, very few staff smile, other are zombie like in actions. Even when phoning the store, the responses can abrupt and very unprofessional. In such a competitive market, one would think that customers should be treated how the staff would like to be treated.

While I would like to shop at Repco as I have done most of my life, the other Repco shops are not as convenient, so I generally shop with the other businesses that are of a happier disposition.

I went to purchase 3 tins of engine cleaner on special for $10. When I went to pay for it the cashier said its only for club members and I can join. I find this extremely in bad taste. I don't go to a fuel station or Farmers and be told I cant get a discount unless I am a member. I will never step into a Repco again as I have for the past 18 years. Super Cheap for me now.

The white manager white man was following me around like I was trying to still , when I confronted him ,he said if U don't like shopping here pls leave ,that what he said to me.
Wow ! He think im brown must be a thieft 😂🤣🤣 RACIST ALERT FOR. BROWN FACE IN THIS REPCO MT WELLINGTON

fast staff always looks nice set up is always looking different when i come it love it!! repco Manurewa!!

Didn't have the item. Never communicated for 3 weeks they didn't have it after an online purchase. Went to the store to chat friendly and ask why I hadn't received a call?
Staff called me out and said I should have talked with them before ordering a specialty item... just a UHF radio... actually talked with the staff a week in advance before ordering and they told me to order it online. Had to ask for a refund as no one was willing to process it. Took over a month to get my money back and by this stage lost the opportunity to purchase deals from Supercheap Auto for duck hunting season. Will never buy from Repco again... have called customer service twice with phone number and email and have never received a call back. Absolute waste of time and effort with REPCO!

I recently travelled through Carnarvon WA on a around Australia caravanning holiday and had the misfortune of several problems. I contacted Repco Carnarvon and spoke with a gentleman called Rod. Rod could not have been more helpful. He sourced all my required parts and went above and beyond to get us back on the road. He then passed us onto the Manager Alex when he was transferred and Alex continued to assist us in the same manner as we had received from Rod. 5 star service from Manager Alex and Rod Carnarvon Repco.

I purchased a car charging kit from their website 9 days ago. I had been unwell recently and suffering from insomnia. So I reasonably assumed that an expensive piece of electronic equipment would be taken to a pickup point like a Post Office if the premises were unattended. Hence I didn't think to check my (locked) courtyard in the last week. This morning I happened to look out through the bushes in my courtyard and was shocked to see that parcel had been tossed over my 6 1/2ft high (locked) courtyard gate onto my tiled courtyard floor and left there for several days unnoticed in the night cold and rain.

I called their contact centre this morning to complain and spoke to a rude and unprofessional male employee who was rushing me and kept talking over me. He then abruptly terminated the call after 6 minutes - a common trick used by Call Centre staff to artificially improve their stats. Before the call was terminated, I told the employee that the parcel had been abused, and given this was sensitive electronic equipment, under no circumstances was I going to accept it. I advised when I am well enough, I will be returning the purchase to the nearest Repco store with a copy of the receipt for replacement, and that I request the replacement product be delivered to that store for collection.

I also told the employee that this will be the LAST time I ever give Repco my business, and that I will be taking my business elsewhere in future. After the call was terminated, I called back to complain to a Manager and unfortunately got the same rude employee. He then volunteered my name before even asking for it which was another example of his unprofessionalism and rudeness. I asked to talk to a Manager and was told he was unsupervised!! No wonder their 'Call Centre' and business is such a shambles!! This ranks as one of the worst retail experiences i've had in the last 35 years of my adult life, and I will not be coming back. Disgrace!

Repco supply a pretty much 100% imported product line - same as their competitors - the only ways to differentiate in that market are price and service. They manage to fail on both.
Their prices are almost always significantly higher than Supercheap or Autobarn; example - these guys gouged me $15 for 5L demineralised water (its at bunnings across the road for $4.99).
Their service is "generally" less friendly; though does vary from store to store obviously but the one near me is staffed by a miserable lot. Their sales are shorter - often over periods they aren't even open. And their range is typically not as good; but this is also subjective.
Hate shopping there; always a last resort.

I ordered an oil filter for my car and was told it would take a couple of days to arrive. Went to pick it up and was told it was $63. I said that sounded expensive and was told that included $5 freight. Got home and checked the price at Supercheap and the identical Ryco filter was $21. Phoned Repco back who apologised and said the pricing was fixed by Repco not the store but they would price match if I take it back. My issue is why was I being ripped off in the first place? Plus the hassle of going back into town to get a refund. Very poor of Repco.

I ordered an oilcan online, click and collect. They told me 3-5 days and I would be notified. The only word from them was a request for a review. I had not got the item. Day 5 and I enquired and was told due to a technicality my item had not been ordered then they cancelled the sale, without even asking me if I still wanted the product. They were still selling it on their website. Then another request for a review. I gave them one, and it did not meet their standards ( I presume they only want to publish GOOD reviews) so they would not accept it. I also thought that their request for Driver's License, credit card as well as emails when picking up the item was over the top, this was only told to me after I purchased.

Customer Service? What customer service ... don't try to get help through
CustomerFeedback(at)repco.com.au - Marcus proved quite unhelpful :(

In 1-3 days it was written that the purchased items would be delivered. Cleaning spray and CD radio. The spray was delivered, the CD radio was not.
it has been delivered two weeks already, and under my profile it says that I have one order that has been delivered. I paid $160 for the CD radio and it has not been delivered. Communication with Repco is impossible. Ugh, ugh, ugh.......

Placed and order with the online orders , didn't receive it on the day ,so i asked again where is my order no response then i asked for region manger to ring me no response there isn't any service . They have the wrong people running repco no idea.

Pretty much all the time have the things I need for my car if they don’t they sure can find the parts grate staff love this place

Went to Repco to get Brakepads for my Ford 96 ute was sold incorrect pads. Went home discovered this after disassembling front brakes it was the wrong pads. I took them straight back to repco and asked to swap for the correct one. I purchased on my card. I was refused with exchanging for the correct brake pad. I was accused of stealing them. They refused a refund and refused to even sell me a whole other set of brake pads and was kicked out of the store. My partner then called repco and i tried to purchase the correct brakepads and was told to take the brake pads off the car and bring them in. How do you drive with no brakes on your car? And when my partner question staff over it she was also refused service also. I then a few days later contact people from repco higher up in the chain to report the issues i was having. After telling them on numberous occassions now they keep saying they will call me back with a resolution. Its been weeks now. No one calls back. I keep calling them and being told the same thing. No one calls back. I am now stuck with a set of $100 and something dollar general ct disc brakes that they sold me and said would fit my car and don't. I have wasted my money and cannot return. Worst of all, you look it up online and the extact same disk brakes are half the price. I had to purchase them from auto barn. Repco coffs harbour. Bad service, extrememly unproffesional, unrelyable, verbally abusive to customers, extremely bad management. Don't shop there! I have been with repco for 30years. After this no more!

1. Sign up for Ignition Membership and get no membership number.
2. You don't get half price delivery if you get a product discount using RAA, RACQ, etc membership number. But they don't tell you this.
3. Fail to advise when a product ordered online is not in-stock and can't be delivered same day.
4. They don't reply to email queries.
5. Worst major on-line merchant I've dealt with.