Reliable delivery of notes but there are SO many spelling mistakes of patient names on the portal it is unbelievable and takes extra time to find each one. I'd also like to thank Michelle Monahan per... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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i sent an email to request an amendment to the information for the a pack of title deeds to be amended. This was actioned and an email received back to confirm system should be updated within 24 hour... もっと見る
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The Delivery Service works extremely smoothly, the delivery person is always helpful. Any time we have to request a data change on the website through the customer service team the response is very qu... もっと見る
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Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... もっと見る
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企業情報
当該企業による記述
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
連絡先
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, 英国
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
優良
1712件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very efficient service
Very efficient service. Delivery staff are always polite when collecting or delivering items to Maternity.
2026年8月7日
Restore Information Management からの回答
Thank you for your review Ruth, It is great to hear you are happy with the service you have received from us at Restore
Restore Information Management からの回答
Hi Elaine, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
No response to communication
No response to communication. Very slow service. No customer care
2026年7月31日
Restore Information Management からの回答
Thank you for your review Nicola, We are sorry to hear that you are dissatisfied with the service provided to you, i shall pass this onto the team who look after you to investigate and get in touch with you regarding the matter
I requested a copy of my contract
I requested a copy of my contract, they sent a generic email saying they would be in touch and ive heard nothing . It is essential i get a copy of my contyract, why should that be so difficult.
2026年7月31日
Restore Information Management からの回答
Thank you for your feedback Christine and for bringing this to our attention. We're sorry to hear you've experienced delays in receiving a copy of your contract and understand how important this is. We will look into this and the relevant people to make contact with you to resolve this
Great service from arranging pick up to collection
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call.
I also had to amend the number of boxes late in the afternoon, day before collection and after the collection I had to amend the paperwork and again the team were easy to communicate with and dealt with my request quickly and effectively.
The collection was straightforward and in the morning which was really helpful as we have limited space to store lots of Restore boxes.
2026年7月31日
Restore Information Management からの回答
Thank you for taking the time to leave your lovely review Salima. We are delighted hear that our teams provided you with the level of service we aim to provide
Very helpful
The person I dealt with on the telephone was really helpful and then when I emailed the customer service team they were also really helpful and sorting things in a very timely manner.
2026年7月31日
Restore Information Management からの回答
Thank you for your great review Lisa. We are please to hear you are happy with the service received from us here at Restore
Response received in good time and clear
2026年7月29日
Restore Information Management からの回答
Thank you for your review Sandra, your comments are very much appreciated
Very efficient collection.
2026年7月28日
Restore Information Management からの回答
Thank you for your review Andrew. It is great to hear you are satisfied with the service you received
The delivery driver was very helpful…
The delivery driver was very helpful and informative about the Restore retrieval process.
2026年7月23日
Restore Information Management からの回答
Thank you for your review Suzanne. Your feedback regarding our driver is great to read
Quick and Efficient Service
2026年7月28日
Restore Information Management からの回答
Thank you for your review Carl. It is lovely to hear you are happy with the service you receive from us
very quick to deal with my queries
2026年7月22日
Restore Information Management からの回答
Thank you for your review Wendy. Your feedback regarding query handling is great to read
Restore Information Management からの回答
Thank you for your review Sharon, It is great to hear you are happy with the service you have received from us
Reliable and quick service.
2026年7月22日
Restore Information Management からの回答
Thank you for your review Danielle, It is great to hear you are happy with the service you have received from us at Restore
Fantastic customer service
I emailed about stock got an immediate response and the items were with me in a couple of days customer service staff kept me updated every day.
2026年7月22日
Restore Information Management からの回答
Hi Jackie, thank you very much for your review, we are greatly pleased to hear of your satisfaction with the service provided
it would be good when i order a box it…
it would be good when i order a box it actually turns up
2026年7月23日
Restore Information Management からの回答
Thank you for your review Stuart, We are very sorry to hear your delivery was not received. A member of our Customer Care team will be in touch to discuss this with you further.
Very fast service and lovely staff.
2026年7月21日
Restore Information Management からの回答
Hi Tracey, thank you for your review, we are greatly pleased to hear of your happiness with the service provided
Great Service from admin team at…
Great Service from admin team at Restore and prompt delivery. but the delivery driver dumped the boxes at the door and refused to help carry them any further.
2026年7月15日
Restore Information Management からの回答
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
good customer service always helpful…
good customer service always helpful ,collection went smoothly and they are always professional.
2026年7月14日
Restore Information Management からの回答
Thank you for your review Roxana, It is great to hear you are happy with the service you have received from us at Restore
Communication is always responded to…
Communication is always responded to straight away, goods are delivered reliably and in a timely manner. No problems at all to report.
2026年7月15日
Restore Information Management からの回答
Thank you for your review Linda, we are pleased to hear you are happy with the service provided to you
Delivery day is always wrong!
Delivery is set on the same day of the week as agreed. However, after submit an order on portal, it always shows the wrong day and need to email to CS to change it manually. We have emailed to CS multiple times but never resolved. What a waste of time!
2026年7月18日
Restore Information Management からの回答
Hi, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
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