Richer Sounds - Cambridge レビュー 

1,711
TrustScore 5段階評価の5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... もっと見る

企業が回答しました

5つ星のうち5の評価

Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1711件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,711)

過去12か月のレビュー数: 23,511

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Unfortunately my Marantz Cinema 30 was…

Unfortunately my Marantz Cinema 30 was broken when I've received it. It was supposedly after servicing anyway? Big dissapointment. Refund was pretty quick and manager Paul was very helpfull.

2026年1月9日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your review, I was of course very sorry that the clearance item you purchased was faulty when you received it. We will of course investigate the history of the item with the store, and find out why the repair previously carried out was unsuccessful.

I understand that unfortunately following your refund you have since purchased another unit elsewhere, but am happy to say that our customer service team confirmed they did turn things round during their call to you. Should you require any further help from me do get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

As always Top Draw

Have used RS many times but went into Camb store Tom was very helpful and professional ..

2026年1月8日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Efficient and helpful

2026年1月6日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち2の評価

Great guys in the shop but didnt follow…

Great guys in the shop but didnt follow up on my order as rhey admitted they forgot.
Hence the low score...
Poor show Cambridge branch

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your feedback although I was of course disappointed to read your feedback. Having spoken to the store they completely held their hands up to physically requesting your special order from the supplier several days after it was agreed between you. Fortunately this didn't affect lead times, but they need a better system for following these things up which I will help implement.

In the meantime I'm pleased to say that Paddy Hall from our customer service team has since been in touch with you to resolve things and that you confirmed to him you were now completely satisfied.

Of course if I can be of any more help to you do let me know, hopefully if you use us again you will be one of the 98% of customers who review us positively on Trustpilot..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Unhurried audition of the equipment

I was given plenty of time to listen to amplifier so I could make a decision. It wasn't an expensive amp I couldn't have complained if the session was half as long.
But try to solve the static problem! I was getting enormous sparks, some sort of earthing must be possible

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Very good service

Excellent communication re: delivery and very prompt delivery. Our television arrived 5 days earlier than the original delivery date!

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great advice

Great advice. Wanted a good sound quality home theatre system to go with Yamaha rear speakers we already have.
Paul recommended Marantz cinema 50 and after a demo we chose oberon 5's and centre speaker to match. All work well together and sound is excellent with clear vocals and deep bass.
Considering adding a sub in the near future and Paul recommended the Rel T5x to match the oberons.

2025年12月30日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Very helpful advice and simple ordering…

Very helpful advice and simple ordering process.
After an in-store visit and chat, Olivia managed the follow up phone call and order which was simplicity in itself - and promotional discounts were applied without having to ask!

2025年12月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great experience

Great experience, as it is every time. I was given the time I needed to test the amp in the demo room, and also got prompt replies to my enquiries (big thanks to the store staff for the help and for putting up with me through what I think was a pretty loud demo). Love the new Roksan Atessa.

2025年12月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Simply cannot fault this company

Simply cannot fault this company. Dealt with them several times throughout the years and they are always the most fuss-free, easy to deal with company. The staff are always friendly, and they actually know what they are talking about. Very refreshing that they train / employ actual experts to sell their products. I’ve dealt with many many different salespeople throughout the years and Richer Sounds always come out on top.

2025年12月26日
自発的なレビュー
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

The customer service complete with…

The customer service complete with friendly and helpful advice is why I prefer to shop at the Richer Sounds - Cambridge branch.
The staff are very professional and knowledgeable so that I know any questions I have will always be answered accurately.
My most recent purchase in November was a Mitchell and Brown TV JB-24DVD1811ST and this fulfilled all my needs as a TV to wall-mount in my bedroom. As advertised, the picture quality is excellent!

2025年11月4日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

I went into the Cambridge store to buy headphones and I had a nice experience

I went into the Cambridge store to buy E11C in ear headphones and made my purchase. All perfectly straightforward. Thank you. I’m ready to upgrade my TV options so I sought and easily achieved a conversation on what’s the latest popular size of TV screen, options on siting, size of support table, stands etc. I’m inexperienced in this regard but was treated with respect and good humour, obviously an appropriate two way exchange on the humour. A pleasant experience in my day and I made a promise to return in the early New Year to arrange a purchase. I will be doing that and look forward to it.

2025年12月13日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent service and advice

The staff at the Cambridge shop were really helpful and helped me choose my new speakers. They assisted in the set up both on the phone and in the store with my turntable. Friendly and a really good service all round. Thank you.

2025年12月14日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Well informed and very helpful staff.

Well informed and very helpful staff.
Quote and payment system was easy to navigate, to arrange home delivery.
Slick and stress free logistics process.

2025年12月15日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Pit Stop TV replacement.

Visited on a Sunday to replace a failing TV, ideally with something with a better picture clarity. Was in and out in 20 minutes, all questions answered and with what has turned out to be a vastly improved TV for Christmas. Bravo!

2025年12月14日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Knowledgeable Staff

Knowledgeable Staff. Friendly. helped me to make a great decision

2025年12月14日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

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