Richer Sounds - Chelsea レビュー 

972
TrustScore 5段階評価の5

4.9

258 Fulham Road, SW10 9EL London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I wanted to hear a few speakers before deciding which to choose. The Fulham Rd branch staff were all very helpful & Alistair spent a great deal of time making sure I made an informed choice before le... もっと見る

企業が回答しました

5つ星のうち5の評価

Usual fabulous friendly service, super price, extra discount for signing up as a member or some such online. Guys in the Chelsea store loaded tv into kerbside car for me. Been using Richer Sounds for... もっと見る

企業が回答しました

5つ星のうち5の評価

My loudspeaker purchase arrived only yesterday so still assessing them but sofar they are sounding great and a big improvement on my old speakers. I would particularly like to thank Alistair of the t... もっと見る

企業が回答しました

5つ星のうち5の評価

Richer Sounds online would not accept my payment. It declined two separate cards. I phoned customer services and the guy who answered was VERY helpful. I eventually paid by bank transfer.

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

972件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(972)

過去12か月のレビュー数: 24,686

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Always helpful staff

Always helpful staff. Rh seem to give in bias opinions and are always give you ideas and advice. Never feel pressured to buy something and they always seem to connect with you once you have made a purchase to see if all is going well.
Thank you Ed for your advice! My purchase was a hit! Loving the new sound bar!
Ordered my sound bar and it arrived very quickly. The box was intact and well packed.

2026年5月18日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Richer Sounds helped guide my chive

I’m tech phobic, hesitant to get a new bedroom tv in case too complicated BUT all problems ticked off the list by Richer Sounds

2026年5月12日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

EXCEPTIONAL Service & products

The Fulham Road branch has offered exceptional service for decades. The staff are all so knowledgeable, friendly, helpful & professional. They go above & beyond every time.

2026年5月9日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち4の評価

Happy customer

Took a long time, but eventually gave me a voucher to replace a tv that didn’t do the job. Now have a perfect tv and I am very happy.

2026年5月7日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thank you for your review, I'm sorry that the repair process took longer than ideal and will raise this with the service team.

It's great to hear you are happy with the replacement of course, and should you need any further help do get in touch...

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service

Great service. Friendly staff who know what they are talking about.

2026年5月3日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Service which went out of the way to be…

Service which went out of the way to be kind - especially when I turned up in the morning and the shop was shut but was nonetheless let in.
Good liaison between staff and an installer

2026年4月29日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

"Bought Two TVs and a Sound System — Absolutely Faultless Experience!"

I visited Richer Sounds Chelsea and purchased two televisions and a sound system, and I have to say the whole experience from start to finish was absolutely brilliant.
The staff were incredibly knowledgeable and took the time to understand exactly what I was looking for without any pressure or rushing.

For anyone looking to invest in quality home entertainment, I cannot recommend Richer Sounds Chelsea enough. The level of service you get here is something you simply don't find in the big chain electronics stores. I will definitely be coming back!"

2025年8月25日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち4の評価

Good Click & Collect service

The product arrived at the branch on time and I was pleased about that but I only found out from an email from the courier company. Later the branch tried to contact me by phone but my phone was switched off. I think it would have been better if the branch had used email to contact me. I would have appreciated clear directions of where the shop is in relation to the Tube station.

2026年4月27日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for the constructive feedback on our click and collect service, and the experience in general. I will of course review this directly with the team in a bid to continually improve the service we offer customers across the board.

I do hope all is well with the new purchase, if you do need any help of course feel free to get in touch via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Good service and a great deal.

I called the shop and got really good support. I was able to choose a TV and paying for my goods within 15 mins. The assistant stayed on the line to ensure the process was completed.
I was very impressed. Reminded me of old fashioned service and it made the process stress free. Thank you.

2026年4月22日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Very Helpful and Knowledgeable Team

A great team of really friendly, helpful and knowledgable staff in the showroom and a great website - easy to use and with all the information needed.

2026年4月22日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Loved my Richer Sounds experience

Loved my Richer Sounds experience. Great advice and very pleased with my new streamer. Thanks to Joshua and the team.

2026年4月16日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent service

Excellent service. Always looking for ways to support and meet needs

2026年4月14日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

The only place to buy a TV

I wouldn't buy TV, home cinema or Hi-Fi anywhere else. On the latest occasion I had a few questions about the TV I was planning to buy so I contacted telesales instead of buying online. Lines were busy so I was directed immediately to the Chelsea store. My questions were all answered and TV purchased. The finance options are excellent so I chose V12 interest free. TV delivery went flawlessly and within minutes of delivery, the store called to see if I was satisfied. A few days later, I noticed that the TV price had reduced by £100 so I contacted the store to see if I could claim under their price guarantee and they promptly replied that £100 had been refunded. Amazing stuff and thanks to the team at the Chelsea store for the amazing service.

2026年4月4日
自発的なレビュー
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thank you for your wonderful feedback

5つ星のうち2の評価

Richer Sounds is usually my go to place…

Richer Sounds is usually my go to place for TVs. I have made five purchases in the last 11 years or so. Unfortunately my last purchase felt unintentional. I calledand requested a recommendation with the size I wanted and maximum I was willing to pay. I was only recommended one type.
When the TV arrived it was a nightmare to put the stand together and then attach the TV. I also realised there were alternatives
which were cheaper, easy installation and the same features and extras. It seems they just wanted to push the new expensive ones that people who can afford to physically go to the shop avoid.
I am disappointed on this occasions but before this I have been please with my previous purchases.

2026年4月10日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thank you for taking the time to leave your review, and for your continued support over the years. I was genuinely sorry to read that on this occasion the experience didn’t live up to what you’ve become accustomed to from us.

It's of course disappointing that you felt there may have been better options for you available, I can assure you we would only ever recommend the best possible product for the customers needs. After the installation issues you experienced however, I understand why you may have seen things that way.

We will reach out to you directly to better understand what happened, and to resolve the matter to your satisfaction.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Josh was excellent

Josh was excellent. Patient and prompt

2026年4月7日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Well done for the team at Richersounds…

Well done for the team at Richersounds Chelsea. Went there to purchase new t v. Advice and service was fantastic. Done a deal and we received our new Tv and bracket. Excellent service and topped up with a 6 year warranty.

2026年4月4日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Step 1

Informed & Friendly

2026年4月4日
Richer Sounds - Chelsea ロゴ

Richer Sounds - Chelsea からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

1970 era wants new needle

I was after cartridge for old timer PioneerPL 12d, upgrade for audio technica and vaguely in mind Nagaoka MP-100H , not sure would it be good match+ ignorance of compatibility , considering pre mounted to avoid wiring and aligning the cartridge from scratch. They havehad only a cartridge... I went for Ortofon Red, little experiment... Staff affable and smiles... all's good

2026年4月2日

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