Richer Sounds - Chester レビュー 

2,599
TrustScore 5段階評価の5

4.9

15 Hoole Road, CH2 3NH Chester, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Once again first class service from the Chester Branch. Brilliant customer focused interaction price was as low as we’d seen whilst doing our research. Ordered over the phone, Craig kept us informed a... もっと見る

5つ星のうち5の評価

Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... もっと見る

企業が回答しました

5つ星のうち5の評価

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... もっと見る

企業が回答しました

5つ星のうち5の評価

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables Very pleasant and helpful staff member told me my item was ready to collect from lo... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2599件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,599)

過去12か月のレビュー数: 24,030

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

I went into their Chester store for a stylus but my choice was not available, they offered to post one to me at no extra cost, the stylus arrived 2 days later, perfect

2026年3月14日
自発的なレビュー
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great service

Great service, staff and products! Painless shopping. Thanks for all the help and advice!

2026年3月13日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Friendly

Friendly, knowledgeable and free next day delivery, £10 cheaper than Amazon. Very satisfied.

2026年3月9日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service

Excellent service, highly knowledgeable staff

2026年3月7日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Product was standard/universal price

Product was standard/universal price, but Chester store staff were pleasant, helpful and knowledgeable.
Would definitely recommend.
March 2026.

2026年3月9日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Excellent as always

Excellent friendlly, highly informative and unbiased information from Craig at Chester Richer Sounds.

It really helped us make a choice for mew turntable deck and active speakers which we could not have done on our own.

Absolutely delighted with the purchase

2026年3月6日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Richer Sounds in Chester

Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them

2026年3月2日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Refund arranged with courtesy

Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.

2026年3月9日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service

Great service! Website wasn't working but got it sorted over the phone with the Chester office.

2026年3月2日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Experts simple as.

Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts

2025年11月10日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち4の評価

Professional guidens when giveing…

Professional guidens when giveing advice on what you're looking for.

2026年2月28日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for the great feedback, it's excellent to read that you got the advice you needed.

We hope all is well with the new purchase, but should you need any support of course please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Lg Oled TV

Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable

2026年2月27日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Nothing too much trouble

I had trouble buying on line because of my card, so i phoned the Chester branch and my order was completed within 5 minutes. Happy days 😉

2026年2月25日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Upgrade without Breaking the Bank

Wanted to upgrade my stereo system without spending a fortune. Called Chester & talked to their support guy about Marantz amplifiers and CD players. I followed his advice & looked at a few before settling on a PM7000N amp & CD6007. After realising my vinyl player didn’t match the quality of the Marantz, had another chat with Chester support. An Argon TT-4MK2 was suggested. Wow, what a pleasure to listen to my, small but growing, vinyl collection. Thank you Chester Richer Sounds & for not breaking the bank with your recommendations

2026年2月21日
自発的なレビュー
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Helpful advice in store

Very helpful and good advice from Ewan in store. Reasonable prices. Good quality guarantees and technical support

2026年2月25日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Fantastic service and a even better price promise!

Fantastic service in person in the shop, the assistant helped me to understand the differences between oled and mini led TVs and gave a side by side visual demonstration - helping me to be confident in my decisions on purchase.

Signed up to VIP to get money off and rang the store just within the two weeks price promise period and got a refund of £90 as I'd seen it cheaper online!

Excellent all round - I'll be coming here again in the future without a doubt!

2026年2月23日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

THE BEST - customer service, price and advice

I rang the Chester store on Wednesday to check the tvs I wanted to view were in store, I spoke to Ewan who was very knowledgeable and helpful. I visited the store today and again it was Ewan who answered my many questions, demonstrated the products and highlighted pros and cons of each product based on the information I’d provided. I left the store with a friendly handshake, an LG G5 tv and arranged delivery for an LG 5.1 theatre system. Fantastic customer experience from the start and I was told he would provide a courtesy call next week to make sure theatre system was delivered and I was happy with products, 6 year warranty, 30 days no risk trial and free delivery. Great old school customer service and a pleasure to deal with, I felt like a valued customer which is extremely rarely these days. Thank you Ewan and Richer sounds…..amazing buying experience!

2026年2月28日
自発的なレビュー
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Always excellent service with Richer Sounds

As always with Richer Sounds, service was helpful and friendly. Purchase made easy and delivery was quick and painless. Many thanks

2026年2月19日
Richer Sounds - Chester ロゴ

Richer Sounds - Chester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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