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Richer Sounds - Chiswick レビュー 

1,169
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TrustScore 5段階評価の5

4.9

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482 Chiswick High Road, W4 5TT London, GB

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0333 900 0055

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall moun... もっと見る

企業が回答しました

5つ星のうち5の評価

It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff ar... もっと見る

企業が回答しました

5つ星のうち5の評価

Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.

企業が回答しました

5つ星のうち5の評価

It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... もっと見る

企業が回答しました

企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.

連絡先

4.9

優良

TrustScore 5段階評価の5

1169件のレビュー

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4つ星
3つ星
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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(1,169)

過去12か月のレビュー数: 24,500件

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5つ星のうち5の評価

Knowledgeable staff

Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.

2026年10月10日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Best advice

From what I experienced is a very knowledgeable team of individuals who know exactly what they’re doing and is the place to go for all your Hi -Fi needs.

2026年9月30日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great purchase experience

Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall mount that would be more suitable than the one bundled with the tv. Delivery was also very smooth and quick.

2026年9月29日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

The 2 guys in the shop were very…

The 2 guys in the shop were very helpful and good to talk about music (Jazz and Blues) When I need something again that will be the shop I go to.

2026年9月24日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Fast and efficient service and excellent product.

Great communication and service again from Richer Sounds in Chiswick. Friendly team and excellent product - even better than described.

2026年9月23日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

It's very easy to shop at Richer…

It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff are always pleasant and knowledgeable and offer a very good service. Just what you want from a small, specialist retailer with a nationwide supply chain to back it up.

2026年9月22日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thank you for your 5 star review!

5つ星のうち3の評価

After Sales Service Needs Improvement

Excellent initial sales service, but was informed that turntable would be ready for collection and set up - but it turned out that wasn't the case and had go wait for for this to happen in the shop which took a while. Set up person apologised and did a good job. Also didnt think the £ 100 record selection was that good as had to choose from limited in store selection.

2026年9月19日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for taking the time to leave your review. I'm pleased to hear that the sales advice and support in store were positive overall.

Having reviewed what happened during collection with the team, it appears there was a genuine misunderstanding about what would be prepared before your arrival. Whilst we were expecting to fit the separately purchased cartridge before re-boxing the turntable, you were expecting it to be fully assembled and ready to use. In practice, we would never normally transport a turntable fully set up, as parts can easily be damaged in transit and much of the final adjustment would need to be carried out again once it reached its destination.

That said, I'm sorry this wasn't explained as clearly as it could have been at the time. We'll take the feedback on board and review how we set expectations during the sales process to help avoid similar confusion in future. In the meantime, I will arrange for our customer service team to follow up with you directly and make sure all is well with the product.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Bluesound Node Icon

The whole team were knowledgeable and not pushy. They didn't direct me towards a particular product, just an unbiased review of the products I had come in to have a look at. Thank you to Jim and the whole team. I will certainly return when I go multi room!

2026年9月4日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Another heads up to the team at Richer…

Another heads up to the team at Richer Sounds. Timothy at the Chiswick Branch was on time to setup and raise my LG TV for the LG soundbar installation. Good job!

2026年9月2日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I bought some headphones called Nothing…

I bought some headphones called Nothing which sounds brilliant. Well worth the money. I got introduced to them by Tim the consultant from Richer Sounds. He was very helpful and knowledgable. I forgot to mention that I will go back again to buy some speakers and a turntable..

2026年8月29日
Richer Sounds - Chiswick ロゴ

Richer Sounds - Chiswick からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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