From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... もっと見る
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Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... もっと見る
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Just having a knowledgeable human being lift the phone and talk to me straight away was worth gold. You didn't have the item I wanted, but it was waiting for me 24 hours later. Altogether, a feeling o... もっと見る
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I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... もっと見る
企業が回答しました
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
482 Chiswick High Road, W4 5TT, London, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very knowledgeable sales team who did not pressure me to buy the most expensive sound bar. They obviously know the products they sell and offer expert advice.

Richer Sounds - Chiswick からの回答
Excellent service from start to finish – Chiswick branch
We had a fantastic experience at Richer Sounds in Chiswick. Freddie looked after us from start to finish and was incredibly knowledgeable, friendly, and helpful throughout.
We came in with a specific budget for a turntable and speakers, and Freddie took the time to understand what we were looking for and guided us to the right setup without any pressure. His expertise made the whole process really straightforward and enjoyable.
We’ve just set everything up at home, and it sounds brilliant – we couldn’t be happier with the result!
Overall, it was a pain-free and genuinely pleasant experience from end to end. Highly recommend both the store and Freddie in particular.

Richer Sounds - Chiswick からの回答
Simon from Chiswick v kindly lent us some speakers for our party, as our order couldn’t be installed in time.

Richer Sounds - Chiswick からの回答
Great advice on which TV to buy and offered the best price available on the market. Delivery was next day and prompt.
Excellent in all aspects

Richer Sounds - Chiswick からの回答
From start to finish I had 5 star servie from Richer Sounds. Very friendly and very knowledgeable staff helped me identiy exactly the kind of music system I needed for my home and it was great to be able to listen to it in store. I then received fabulous service helping set up my system. Thank you Jim and Tim. I am a convert !

Richer Sounds - Chiswick からの回答
Jim is exceptional. I have been a Chiswick customer for over 7 years and will continue to be.

Richer Sounds - Chiswick からの回答
Very knowledgeable staff and excellent service. The delivery was very quick.

Richer Sounds - Chiswick からの回答
excellent helpful service in choosing speakers. When they arrived and I couldn't manage to connect them to internet, Freddie (Chiswick) arranged a home visit and sorted this out for me.
Above and beyond in terms of service; thanks.

Richer Sounds - Chiswick からの回答
One of those shops that you know the staff team are going to do their very best for you.

Richer Sounds - Chiswick からの回答
Took time to test my old equipment without rush, presented and tested new options, sent a quote and easily I purchased the equipment I needed. Friendly and easy.

Richer Sounds - Chiswick からの回答
I rang richer sounds as I was after a specific set of headphones, they sourced and dispatched my order there and then. I asked for a branch delivery of my choice and it was there the next day. Great Sevice, thank you

Richer Sounds - Chiswick からの回答
We were helped out by both Simon & Freddie, who made us very welcome, provided great and clear information, comparisons & were proactive, yet not pushy, in booking in a test experience. We popped in for an initial discovery visit, sorted out with a booking even on a bank holiday weekend, and then assisted with a simple order in-store for the exact products we were after. A few days later, they were in, and it was straightforward to collect & enjoy our new HiFi.
The team kindly provided the short length of speaker cable we needed to complete the whole system, and the only tiny inconvenience was that these weren't prepped but had arrived cut to the total length we needed, not 2x lengths with one per speaker. I was able to cut & strip these with wire cutters/strippers I have at home, with no worries, so it wasn't an issue, but worth noting to just check if you do get cable without connectors & maybe don't have the tools/experience to solve this.
Overall, this was a 5-star experience, and we'll be back if/when we need anything else, upgrades or more. Great experience, elevated by great people on the team!

Richer Sounds - Chiswick からの回答
The staffof Richer Sounds (Joe and Callum) were really helpful and understanding of our needs

Richer Sounds - Chiswick からの回答
I have used Richer Sounds before and the service I received again was exceptional. The advice I received from Tim was first class and I ended up buying a better TV for same price as the TV I phoned about. Everything from first contact to TV delivery was perfect. The picture quality exceeded my expectations. Delighted with my purchase.

Richer Sounds - Chiswick からの回答
Some of the best customer service I've ever had. Super friendly and helpful.
Tim (on the phone) and Simon (in store) at the Chiswick branch went above and beyond in helping me sort out my dream setup and get everything I wanted at a great price. Good value, super fast delivery. Very happy 😁

Richer Sounds - Chiswick からの回答
Arranged a demo of the Argon MALMO SUB 8, and Cambridge Audio MINX X301. Glad that I did as there was definitely a standout winner. The demo was easy to arrange and the demo room setup was as requested. Great service as always from the Richer Sounds team.

Richer Sounds - Chiswick からの回答

Richer Sounds - Chiswick からの回答

Richer Sounds - Chiswick からの回答
Amazing customer service, wanted to upgrade my stereo system after I blew up the old JBL’s, let me bring my amp into the store to try different speakers, borrow kit to test at home - where it will sound very different! Still working on matching that perfect Sub to fill out my new Wharfendales but couldn’t be happier with Simon, Tim and the rest of the guys.

Richer Sounds - Chiswick からの回答
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