Richer Sounds - Edinburgh レビュー 

2,639
TrustScore 5段階評価の5

4.9

1B Chambers Street, EH1 1HR Edinburgh, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We received first class service in the Edinburgh shop John served us and was excellent, he gave us expert and knowledgeable advice while helping us select the right TV for our needs. He was also very... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish my experience in choosing my new living room av set up was a breeze. Jamie was very thorough in making sure that the right equipment was set up for a demonstration which exceeded... もっと見る

企業が回答しました

5つ星のうち5の評価

I was looking to buy a TV and soundbar but unsure which make and model to choose. I visited the Edinburgh store and John was extremely helpful in clearly identifying which was the best models to suit... もっと見る

企業が回答しました

5つ星のうち5の評価

Just a big ‘Thank You’ especially to Craig for sorting out the problem with my Denon D-M41DAB DAB/DAB+/FM/CD Bluetooth Micro System, Silver. Much appreciated And to RicherSounds for their re... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2639件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(2,639)

過去12か月のレビュー数: 24,963

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

On holiday in Edinburgh just started to…

On holiday in Edinburgh just started to rain when we saw the Richer sounds shop. We were thinking of new speakers for our Hi-Fi system so went in. Bowie was great showed us some speakers and played them for us. He then e mailed the details to me ( gave us an umbrella as we left) and on my return home i ordered them and they arrived 24 hours later. Fantastic service

2026年6月25日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent service

Excellent service, the staff in my local store(Edinburgh) go above and beyond to help you find what you are looking for. Thoroughly recommended.

2026年2月21日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Edinburgh Store - AMAZING service

Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.

Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily

2026年6月26日
自発的なレビュー
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent service & highly recommend.

The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.

2026年6月19日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

2026年6月16日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

2026年5月13日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

After 17 years with my 50” Panasonic TV…

After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍

2026年6月14日
自発的なレビュー
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great customer experience ordering a new LG TV Order

I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Phone call to Richer Sounds to purchase Dvd/Blue Ray players.…

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

2026年6月15日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Slick order process

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

2026年5月26日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

I ordered on line and collected the…

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

2026年6月14日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your review. I’m really pleased everything went smoothly with the order and collection from our Edinburgh store.

I’m sorry to hear about the issue with the CD drawer however. We’ll of course raise this feedback with the supplier, and we’ll also be in touch to see how we can help put things right for you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great knowledge great service

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

2026年6月13日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

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