Richer Sounds - Edinburgh レビュー 

2,740
•
TrustScore 5段階評価の5

4.9

1B Chambers Street, EH1 1HR Edinburgh, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Called the Edinburgh location and spoke with JACK who was very helpful and professional. Asked about difference in LG TV I was thinking about and the OLED and then purchased a good OLED and am so ple... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service from Jamie and Bowie at the Edinburgh store. Had two auditioning sessions with no pressure to decide on anything and no attempt to veer me towards one product or another. Left with the c... もっと見る

企業が回答しました

5つ星のうち5の評価

Bowie, a senior sales advisor in Edinburgh, spent some time with me discussing the OLED tv options available to me which I found very helpful. I ended up buying a 48'' LG with which I am pleased. The... もっと見る

企業が回答しました

5つ星のうち5の評価

Approached quickly and in a friendly manner by Bowie, I explained my requirement and he explained the best options within my price range, then explained the product to me without force and gave me tim... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2740件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,740)

過去12か月のレビュー数: 24,662件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Edinburgh Store - AMAZING service

Jack and co. in the edinburgh store was absolutely amazing in helping purchase a TV. We originally looked at amazon during the prime day sales and asked to see the Tv in person before ordering online. Not only was Jack helpful on the phone with TV knowledge but let us come in and see.

Not only did he help almost match the price of the TV but helped us bundle it with a recommended soundbar for another price reduction. Our original plan was to order on amazon but we instead walked out with a TV and soundbar that day instead of 4 days delivery with roughly the same price. The knowledge in that store is absolutely amazing and they do not hesitate to help even when you know very little about the items. they go into great detail but they do it in a way that you can understand easily

2026年6月26日
自発的なレビュー
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent service & highly recommend.

The staff member Jack in the Edinburgh shop was very helpful and we are very happy with our new smart TV. The price was very competitive too. Our TV wad delivered by DPD the next day - excellent service and would highly recommend Richer Sounds.

2026年6月19日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Not knowing much about sound bars had…

Not knowing much about sound bars had really helpful advice from staff at Richer Sounds. Selected item that fitted well with TV purchased 2018.
DHT-S517 perfect.
Delivery as selected. No problems.

2026年6月16日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Really good to be able to talk with a…

Really good to be able to talk with a real expert advisor before making a big purchase. Very friendly advisor and brilliant customer service. The TV was everything I'd hoped for at a great price.

2026年5月13日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Good guidance & info from shop sales…

Good guidance & info from shop sales team.
Able to quickly find availability of product(s) suggested.
Delivery with only short delay, while the product OEM provided new stock to Richer Sounds.
Convenient delivery service with good communications

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent Service - Richer Sounds (Edinburgh)

John from Richer Sounds (RS) Edinburgh was spot-on throughout the transaction and a pleasure to work with - an honest and helpful person. First order from RS but definately not the last. Their delivery service is worthy of a mention too which is first class. All-in-all a great experience. Thanks.

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

After 17 years with my 50” Panasonic TV…

After 17 years with my 50” Panasonic TV which has been great and still works, time for a change. The advice and service from John and Bowie at the Edinburgh shop was 5star plus in my opinion. I now have a 55” LG OLED which is just simply amazing. Highly recommend Richer Sounds for your next TV purchase, not only fantastic advice but also a fantastic price, actually better price than the usual High street names with a amazing 6years warranty for free with the TV, giving you peace of mind. Can’t say thank you enough to Richer Sounds. Great experience 👌👍

2026年6月14日
自発的なレビュー
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great customer experience ordering a new LG TV Order

I like getting through to a salesperson promptly and finding their unbiased advice really helpful. I placed an order over the phone and it was completed in just a few minutes and the delivery and 6-year guarantee nicely outlined.

2026年6月17日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Phone call to Richer Sounds to purchase Dvd/Blue Ray players.…

Phone call to Richer Sounds to purchase 2 Panasonic Dvd/Blu-ray players. Staff member very helpful during conversation. Dvd players arrived several days later. No hassle, no delays. Would definitely shop there again. Service and staff member excellent .

2026年6月15日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Slick order process

Slick order process, great promotions from both Richer Sounds and the manufacturer all clearly labelled, and most importantly, the product arrived on time and in great condition. Delivery was seamless, straight to the room for unpacking and the only challenge was getting rid of the polystyrene the telly was protected by - big telly, lots of polystyrene! Great service from Richer Sounds all around.

2026年5月26日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

I ordered on line and collected the…

I ordered on line and collected the next day from the Edinburgh shop. All went very smoothly.
However, The actual unit I bought - Oakcastle DAB radio/cd - is not the best and has a design flaw: when the cd drawer is open it covers the button to close it.

2026年6月14日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your review. I’m really pleased everything went smoothly with the order and collection from our Edinburgh store.

I’m sorry to hear about the issue with the CD drawer however. We’ll of course raise this feedback with the supplier, and we’ll also be in touch to see how we can help put things right for you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great knowledge great service

John was first class with great advice, gave me a good price. Was going to over spend on a new sub as my requirements were unique due to size heigh and open planned area. Took his advice on REL sub and it sounds great

2026年6月13日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Proactive

Appreciated the proactive advice and support from John to get the right set up for me.

2026年6月12日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Quality

Great help great price too.very helpful and even did a discount for me.excellent.

2026年6月12日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Service at shop excellent

Service at shop excellent. Delivery, shocking!
Since the delivery however. I have received several apologies from the RS. Sale's Team, who could not have been more helpful.
The follow up calls, were namely from Paddy.
He listened carefully to the details of delivery and I felt very satisfied with his response.
I'm very pleased that I took the time to write a review and value the excellent feedback. Often in life now sadly, this is not the case.
Thank you Richer Sounds. You have elevated your customer service again to the level I expected.

2026年6月9日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

I was genuinely sorry to read about the delivery aspect of your experience, especially as the service from the store colleagues left such a good impression, and offer my sincere apologies.

Having since spoken to you directly to investigate further via our customer service team, I'd like to thank you publicly for your time in allowing us to resolve this to your satisfaction and hope if you use us again you will be able to join the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent service as usual

Excellent service as usual, Many many years as a satisfied customer. The staff are both knowledgable and helpful with product advice.

2026年6月11日
Richer Sounds - Edinburgh ロゴ

Richer Sounds - Edinburgh からの回答

Thanks for your feedback, great to read you were happy with our service.

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