A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... もっと見る
企業が回答しました
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... もっと見る
企業が回答しました
Great service. Ordered via phone. Delighted to speak to a very knowledgeable and helpful person and the same on my follow up query. This is our 2nd purchase through Richer Sounds, Glasgow and will de... もっと見る
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Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... もっと見る
企業が回答しました
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great service - I couldn’t order online as out of stock, the telesales team directed me to a store that had item in stock and they dispatched it - brilliant

Richer Sounds - Glasgow からの回答
Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items. Highly recommend.

Richer Sounds - Glasgow からの回答
Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge for me.
Just fantastic. Thanks so much.

Richer Sounds - Glasgow からの回答
I have used Richer Sounds Glasgow on a few occasions over the last few years.
I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even with a warranty issue on a product years later. I would also say that Jordan was excellent to deal with.
Normally I do not take part in reviews but I think Richer Sounds deserve to be commended for the service they have provided to me both in the past and recently

Richer Sounds - Glasgow からの回答
Great communication, great process offered, end to end services arranged flawlessly in a very timely manner

Richer Sounds - Glasgow からの回答
Great service especially from Simon at Glasgow branch

Richer Sounds - Glasgow からの回答
Simon, the member of staff at Glasgow Richer Sounds, quickly dealt with my query relating to the purchase of an Astell&Kern SP3000T Digital Audio Player. He telephoned back to confirm the price and details for this item when he said he would and was very helpful. The player is amazing - a huge upgrade to my old Apple iPod Touch - in a different league! It has taken a while to understand all the features but it is amazing sound - especially when played through our SONOS speakers. For me, it was a lot of money to spend on this sort of item so I wanted to buy through a company that I had previous good experience with and felt confidence in so hence approached Richer Sounds. The SP3000T is worth the money for the build quality, sound quality and features - very pleased with it.

Richer Sounds - Glasgow からの回答
Friendly service and great advice. They didn’t try to sell me more than I needed, but made sure I got what I wanted. There was a component missing from my purchase and it was sorted by post within 24 hours. Can’t wait to get back and have fun getting more stuff to update my set up.

Richer Sounds - Glasgow からの回答
I recently purchased a complete home cinema system from Richer Sounds, and I couldn't be happier with the service I received.
A huge thank you to Stephen, who was outstanding from start to finish. He kept me informed at every stage, providing regular updates on stock availability, delivery times, arranged a superb installation, so also need to thank Peter who put it all together and it looks and sounds better than i could have imagined.
His knowledge and advice were invaluable in helping me build the perfect home cinema setup. Rather than trying to upsell, he took the time to explain what I actually needed, answered all of my questions, and made sure every component would work together perfectly.
The level of customer service was exceptional throughout the whole process. If you're looking for expert advice, honest recommendations, and someone who genuinely cares about getting the right solution for you, I highly recommend Richer Sounds -- Thank you again for making the whole experience so easy and worth it!

Richer Sounds - Glasgow からの回答

Richer Sounds - Glasgow からの回答
Tv damaged when removed from box, richer sounds dealt with it and replaced next day. Did not have the model I ordered so they upgraded me for the original price

Richer Sounds - Glasgow からの回答
Team very knowledgeable and efficient. Always extremly happy with the service and the products. Thank you so much!

Richer Sounds - Glasgow からの回答
Dean was very helpful. More rhann happy with my deal. I would always use richer sounds for all my audio and visual tech

Richer Sounds - Glasgow からの回答
Went to shop for set of speakers, guys very helpful and sorted out what i was looking for

Richer Sounds - Glasgow からの回答
Helpful and knowledgeable member of staff. Good to talk to someone rather than only looking on internet. The option of collecting from shop or a free delivery useful ( chose collection).
Out of stock but came into shop actually a day earlier than originally expected.

Richer Sounds - Glasgow からの回答
Simon our salesperson was very informative about the item and showed all the features with great patience. He also advised of a deal that was available. He did not pressure in any way. The product ( Argon Fenris speakers) is great. Simon also talked me through a set up blip where I hadn’t switched off the turntable pre-amp.

Richer Sounds - Glasgow からの回答
First class service from Simon from start to finish. Excellent customer service. Thank you.

Richer Sounds - Glasgow からの回答
Glasgow store
Charlie settled my little problem with missing power cable as soon as he was aware. They really go above and beyond at Richer Sounds .
Cheers lads. Ally Hogg

Richer Sounds - Glasgow からの回答
I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delivery staff were so careful handling speakers into my house. After maybe 20 mins listening in demo room I was satisfied. I ordered a pair of walnut finish and delivery was July 22nd. Speakers were beautifully packaged and didn’t take long to unpack and connect to my Marantz PM7000n . After 40 mins listening I was blowing away with the quantity of sound.. I guess they will sound even better once run. I would highly recommend Wharfedale EVO .5.4 speaker.. to end first class service as always from Richer sounds in Glasgow.

Richer Sounds - Glasgow からの回答
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