Richer Sounds - Hanley レビュー 

2,052
TrustScore 5段階評価の5

4.9

2 Providence Square, ST1 2LQ Hanley, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... もっと見る

企業が回答しました

5つ星のうち5の評価

Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... もっと見る

企業が回答しました

5つ星のうち5の評価

very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... もっと見る

企業が回答しました

5つ星のうち5の評価

Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2052件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,052)

過去12か月のレビュー数: 23,467

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I have been been a customer at richer…

I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻

2026年6月6日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent and well trained staff

Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .

2026年6月5日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

I purchased my TV online and chose to…

I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍

2026年6月3日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent all round…

Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store

2026年6月3日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Staff

Nice to deal with knowledgable staff

2026年6月2日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I recently contacted my local shop…

I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃

2026年5月30日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Very knowledgeable staff

Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble

2026年5月30日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Top store, great service

wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.

2026年5月29日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち3の評価

Yes they can improve

Yes they can improve

2026年5月23日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.

I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great customer service

Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.

2026年5月7日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Excellent service from knowledge, friendly staff

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

2026年5月22日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Will in the Hanley Store was very…

Will in the Hanley Store was very helpfull and experienced he helped me to choose the correct cd player and matched it up with compatible speakers.
Very polite person.
Thank you
Paul Hughed

2026年5月20日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Kef speakers

Great service and amazing price for open box speakers.
Thanks to the staff there I would have missed a great offer. Shoutout to Leigh at richer sounds Hanley, also sorted me out with a subwoofer.

2026年5月21日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great experience for Hifi 1st timer

Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them

2026年4月30日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Easy to talk to

Easy to talk to. Explains everything in English, not techno babble

2026年5月11日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

Brilliant customer service!!

Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.

The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.

The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.

The following day the replacement set was delivered and thankfully this one was perfect.

Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.

2026年5月9日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thank you for your feedback, and for being so understanding the face of what sounds like a really frustrating experience. I will of course raise this with our most senior contact within DPD, as two damaged sets in a row is unusual, and of course unacceptable.

I'm pleased that the colleagues in our Hanley branch were able to resolve things for you however and will pass this on to them, of course if I can be of any help whatsoever do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I don't know alot about televisions and…

I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks

2026年5月10日
Richer Sounds - Hanley ロゴ

Richer Sounds - Hanley からの回答

Thank you for your 5 star review!

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