Richer Sounds - Kingston レビュー 

1,558
TrustScore 5段階評価の5

4.9

72A Richmond Road, KT2 5EL Kingston, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th... もっと見る

企業が回答しました

5つ星のうち5の評価

I called to say I was interested in buying a specific TV but wanted to make sure I bought with a company that could pick up at the same time (I have a tiny flat and I don’t drive). Carl went out of hi... もっと見る

企業が回答しました

5つ星のうち5の評価

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

企業が回答しました

5つ星のうち5の評価

Very competitive price for LG OLED TV after comparing around.Polite and efficient service from (Kingston) store, ordered by phone. Delivered on schedule.

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1558件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,558)

過去12か月のレビュー数: 23,773

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The order arrived sooner than expected

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th August.

2026年6月26日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

great experience

the staff are extremely friendly and super helpful. i found exactly what i was looking for - i left the shop really happy.

2026年7月5日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

It was the quality of service…

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

2026年6月27日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち2の評価

don't know

don't know, my instructions on delivery protocol and rs's terms of business (inspect goods b4 signing for them) weren't followed by the courier (rs's agent).

2026年6月18日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

I was truly sorry to read that you've experienced issues with our courier. From initial investigation I understand that the parcel was left in a communal area by the driver, which of course they shouldn't have done without clear prior approval from you.

We will investigate with them of course, and will contact you directly to resolve this as soon as possible..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

The TV I was looking for

The TV I was looking for, at the most competitive price and in stock for collection. I called ahead to check the stock and my set was reserved so that I would not have a wasted journey. Six year warranty as standard. Friendly and helpful staff.

2026年6月17日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great customer service

I called to say I was interested in buying a specific TV but wanted to make sure I bought with a company that could pick up at the same time (I have a tiny flat and I don’t drive). Carl went out of his way to drop off the tv in his own car & pick up my old one. I was a bit frazzled at the time he arrived due to work so genuinely forgot to pay/tip but happy to pay if anyone sees this! Great customer service & so pleased with the TV!

2026年6月15日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Very competitive price and excellent service for TV

Very competitive price for LG OLED TV after comparing around.Polite and efficient service from (Kingston) store, ordered by phone. Delivered on schedule.

2026年6月13日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Another Sound Investment

Been shopping for equipment at R/S since 1990.
Always good advice, good prices and good quality stuff.
Thanks Carl - new record deck sounds great.

2026年6月9日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellent service

Excellent service, excellent prices and excellent products - as always.

2026年6月7日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち1の評価

Sexist staff

Went into the Kingston richer sounds with mum and family when my mum walked in she said hello and no reply Wich initially was strange however when my dad walked in one of the staff ‘myles’ greeted him normally. we had a look round at some turntables and we had an idea of the type of turntable we had in mind however when expressing our ideas ‘myles’ was quick to ignore what my mum had to say and seemed to not agree, even though we were buying the product, he then went on to not only ignore my mum but talk primarily to my dad ,even though she was buying the turntable, I found this service completely rude sexist and disrespectful and will not be returning to this richer sounds.

2026年6月14日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

I was of course most concerned to read your comments further to a recent experience in our Kingston store, particularly the concerns you’ve raised around how your Mum was treated in terms of greeting and the resulting conversations.

Having reviewed this with the store, whilst they were sure that everyone was were greeted on arrival, and explained to me that there were a number of separate interactions taking place with different members of your party, they accepted that not handling such an interaction successfully may have led to the experience feeling uneven. I fully recognise that from a customer perspective, if it seemed as though attention was being directed elsewhere or that your questions weren’t taken seriously, this would cause you all consternation.

We take any suggestion of unfair or inconsistent treatment very seriously and as a business are committed to creating an environment where everyone is treated with the same level of respect regardless of who they are, an expectation extends to every customer interaction. We also work hard to ensure fairness more broadly across the business, including maintaining pay structures that reflect equality across the genders.

If you’d be open to it, we’d really appreciate the opportunity to try and put things right in your eyes, despite requesting your details via the Trustpilot system as of yet however we have heard nothing back. Please feel free to get in touch using the email address below if you’re happy to.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Helpful service, patient staff, good prices, great firm

I hadn't been into Richer Sounds for many years and was now looking for a complete new set of hi-fi separates. I hadn't looked up much on the website beforehand so wasn't quite sure what I wanted, and had a vague budget. It took about an hour to go through my options and find suitable items. I confess to being a little disappointed that I wasn't able to take all my preferred items away that day, as I had naively thought the store would have a lot of things in stock rather than generally delivering from a vast warehouse, but that was my fault as I am a relative newcomer to proper hi-fi equipment. Similarly there was a lot to choose from and the options were a bit confusing, though this was probably a lot to do with wanting four new separates (amplifier, turntable, CD player and speakers) and I kept jumping around between them rather than methodically looking at each in turn. I suspect most customers are more experienced and/or looking for just one of those components and probably also do their homework better than I did. Both staff members (Sunny and Carl) were very helpful and helped me make the right decision, gave me good prices and arranged delivery just 2-3 days later, and it was worth waiting for. They were both very courteous and friendly (and not intimidating as I had feared hi-fi experts might be towards a newcomer). I was also happy with their after-sales service where they answered several queries and sent links to other items I might need such as cables. I have always liked Richer Sounds as a business as they have a great reputation for quality, price, service and fairness to their staff as well as standing up for social justice, and I was pleased to find this reputation has remained the same decades later. I wouldn't really have considered going anywhere else and would definitely recommend them, though if like me you're buying a complete set of gear it might pay to take your time over each component one by one rather than diving in!

2026年6月6日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

Price e and service was good and shop…

Price e and service was good and shop was prepared to negotiate.

2026年6月6日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your positive review and for giving us another chance, especially after you had a negative experience last time you shopped with us.

We appreciate your custom, and supporting local business. If you do need any assistance whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Very good service

Very good service, in shop and from delivery team. Very happy with the Samsung tv I chose.

2026年6月3日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち4の評価

Good prices

Good prices, helpful staff, who are happy to advise on suitable equipment.

2026年6月3日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for taking the time to leave your review, and for the great feedback! Hopefully we can deliver a full five-star experience next time you visit us..

Many thanks
The Richer Sounds team

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