Richer Sounds - Kingston レビュー 

1,613
•
TrustScore 5段階評価の5

4.9

72A Richmond Road, KT2 5EL Kingston, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... もっと見る

企業が回答しました

5つ星のうち5の評価

Great shop and customer experience. You can go there and see all the tvs next to each other and compare them easily.

5つ星のうち5の評価

Had a real hard time with a Panasonic warranty issue, richer sounds helped out eventually, took over 4 months to get an exchange. They was even giving richersounds a hard time, Avoid Panasonic, richer... もっと見る

企業が回答しました

5つ星のうち5の評価

Easy ordering process, price was the lowest I could find and the products purchased were as ordered and excellent quality. I opted for click and collect which was all very smooth. Good communication... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1613件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,613)

過去12か月のレビュー数: 24,500件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Amazing Staff and Brilliant Prices

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of my questions (even when I thought they were stupid) in a way that didnt make me feel like an idiot.

The TV i ended up buying on the spot and I got it at an absolutely amazing price compared to what online retailers were selling the same model for

A few days later when I went tk collect my TV the rest of the staff there was also amazing, they helped me carry the TV to the car park and even advised me on where to get my uber booked to/ what type to order.

I would highly recommend this store and can not thank the staff enough for how helpful they were.

2026年7月26日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great experience buying a pair of Dali…

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear.
Knowledgeable, patient and polite throughout - highly recommended.

2026年7月30日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

I had a specific problem with my AVR…

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

2026年7月21日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち2の評価

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

2026年7月16日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your feedback, although I'm sorry that your order was not an entirely positive experience.

Having looked into the matter, I understand that an internal system issue between ourselves and our courier concerning contact details resulted in the delay and the difficulties in getting the item to you, for which I sincerely apologise. We have since addressed the issue to help prevent a recurrence and will also review the sales process you experienced with the store.

I would also like to thank you publicly for the time you took to discuss the matter with us directly, and I'm pleased that we were able to reach a resolution. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that experiences such as this are rare, although I'm sorry that things went wrong on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

2026年7月16日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great service

Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

2026年7月15日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Best experience possible!

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

2026年7月14日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

5 big stars

Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

2026年7月14日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great experience

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

2026年7月12日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Highly recommended, First class service

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, and was good value. After the TV was delivered, I set it up and had difficulty with pairing it to the Sky remote. I called the store and a very helpful, patient chap helped me finish the set up process. Thanks for all your help, Richer Sounds in Kingston!

2026年7月11日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

I think it’s talking to your expert…

I think it’s talking to your expert people that’s what really makes a difference. The fact that they were willing to help and discuss ideas with you.

2026年7月5日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Amazing experience

Amazing experience. Super knowledgable staff with a very personal advisory. The best was the „Experience room“ in the back to test the speakers at high volume. Thank you, Dan, for an amazing service.

2026年7月5日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Helpful staff

Helpful staff, pointed out trade up off on Sonos saving money and had the items in stock the next day.

2026年7月3日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

The order arrived sooner than expected

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th August.

2026年6月26日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

great experience

the staff are extremely friendly and super helpful. i found exactly what i was looking for - i left the shop really happy.

2026年7月5日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

It was the quality of service…

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

2026年6月27日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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