Richer Sounds - Leicester レビュー 

2,456
TrustScore 5段階評価の5

5.0

163 London Road, LE2 1EG Leicester, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... もっと見る

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5つ星のうち5の評価

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... もっと見る

企業が回答しました

5つ星のうち5の評価

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... もっと見る

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5つ星のうち5の評価

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2456件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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5.0

すべてのレビュー

(2,456)

過去12か月のレビュー数: 24,376

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

They knew what they were talking about and offered a great price.

2026年7月15日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

As usual...

As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer customer for years and I know what I'm going to get every time I head into the shop. Outstanding, again - thank you!

2026年7月12日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Good experience with Richer Sounds

Good telephone experience with Richer Sounds Staff ordered the product I wanted (Samsung Soundbar) delivered 3 days later, and very happy with everything.

2026年7月11日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great service provided by Richard

I phoned the national telesales phone line and the call was redirected to Richard at the Liecester shop. I knew which TV I wanted to purchase but had a few questions about the product, the price and the warranty. Richard was very helpful in all respects and processed my order very efficiently providing lots of useful additional information about the product and delivery process.
I have been a long standing customer of Richer Sounds and have always been impressed by the service I have received and this experience was as good as ever. Many thanks to Richard.

2026年7月12日
自発的なレビュー
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Knowledgeable salesman

Knowledgeable salesman who gave honest opinions of products and didn't try to upsell the product. (Although I'd've been willing to be upsold some speakers!).
Offers explained properly.
Delivery went well.
Product better than expected.

2026年7月10日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

All staff in Richer Sounds Leicester…

All staff in Richer Sounds Leicester branch were very helpful & understanding -when I had problems with the new TV Id purchased. I contacted the shop to discuss my problems. The stall were very attentive & understanding. They suggested their TV engineer to come to me & try to sort my difficulties. The above was prompt, coming out within the hour. He couldn't fix the problems . He reported back to Richer Sounds, saying the TV was not functioning properly. Richer Sounds arranges with me, to purchase a different model. This I did, with lots help from all the staff. I now have a perfect TV-working properly. Its fantastic-such a clear beautiful colour & sound. THANKS TO ALL-STAFF & MARK (engineer.)
I certainly recommend anyone of thinking of purchasing TVs or other related goods to use Richer Sounds.
M.A.Wardle. (Mrs.)

2026年7月8日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Shop staff = shop owners, a guarantee they’ll do right by you

I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.

Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.

I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

2026年7月8日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Honest and expert opinion

I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

2026年7月8日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

People company. Rare

People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

2026年3月17日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Was really happy with order to…

Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

2026年7月2日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Outstanding Service.

I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

2026年6月29日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellence in action

Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

2026年6月29日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Super helpful and informative staff

Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

2026年6月27日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great service

Great service, good knowledgeable advice and fast informed delivery

2026年6月26日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I would highly recommend Richer Sounds…

I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K

2026年6月22日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

The Leicester staff

The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.

2026年6月20日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Easy to deal with

Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

2026年6月18日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Richard & Levi were both very helpful

Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

2026年6月16日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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