Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... もっと見る
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Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... もっと見る
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... もっと見る
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After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... もっと見る
企業が回答しました
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
163 London Road, LE2 1EG, Leicester, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Richer Sounds - Leicester からの回答
As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer customer for years and I know what I'm going to get every time I head into the shop. Outstanding, again - thank you!

Richer Sounds - Leicester からの回答
Good telephone experience with Richer Sounds Staff ordered the product I wanted (Samsung Soundbar) delivered 3 days later, and very happy with everything.

Richer Sounds - Leicester からの回答
Great customer service and product knowledge. Levi was very welcoming and friendly.

Richer Sounds - Leicester からの回答
I phoned the national telesales phone line and the call was redirected to Richard at the Liecester shop. I knew which TV I wanted to purchase but had a few questions about the product, the price and the warranty. Richard was very helpful in all respects and processed my order very efficiently providing lots of useful additional information about the product and delivery process.
I have been a long standing customer of Richer Sounds and have always been impressed by the service I have received and this experience was as good as ever. Many thanks to Richard.

Richer Sounds - Leicester からの回答
Knowledgeable salesman who gave honest opinions of products and didn't try to upsell the product. (Although I'd've been willing to be upsold some speakers!).
Offers explained properly.
Delivery went well.
Product better than expected.

Richer Sounds - Leicester からの回答
All staff in Richer Sounds Leicester branch were very helpful & understanding -when I had problems with the new TV Id purchased. I contacted the shop to discuss my problems. The stall were very attentive & understanding. They suggested their TV engineer to come to me & try to sort my difficulties. The above was prompt, coming out within the hour. He couldn't fix the problems . He reported back to Richer Sounds, saying the TV was not functioning properly. Richer Sounds arranges with me, to purchase a different model. This I did, with lots help from all the staff. I now have a perfect TV-working properly. Its fantastic-such a clear beautiful colour & sound. THANKS TO ALL-STAFF & MARK (engineer.)
I certainly recommend anyone of thinking of purchasing TVs or other related goods to use Richer Sounds.
M.A.Wardle. (Mrs.)

Richer Sounds - Leicester からの回答
I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.
Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.
I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

Richer Sounds - Leicester からの回答
I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

Richer Sounds - Leicester からの回答
People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

Richer Sounds - Leicester からの回答
Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

Richer Sounds - Leicester からの回答
Fantastic people that know what they are talking about. Well done Richer sounds Leicester

Richer Sounds - Leicester からの回答
I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

Richer Sounds - Leicester からの回答
Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

Richer Sounds - Leicester からの回答
Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

Richer Sounds - Leicester からの回答

Richer Sounds - Leicester からの回答
I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K

Richer Sounds - Leicester からの回答
The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.

Richer Sounds - Leicester からの回答
Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

Richer Sounds - Leicester からの回答
Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

Richer Sounds - Leicester からの回答
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