Richer Sounds - Leicester レビュー 

2,456
TrustScore 5段階評価の5

5.0

163 London Road, LE2 1EG Leicester, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... もっと見る

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5つ星のうち5の評価

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... もっと見る

企業が回答しました

5つ星のうち5の評価

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... もっと見る

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5つ星のうち5の評価

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2456件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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5.0

すべてのレビュー

(2,456)

過去12か月のレビュー数: 24,450

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Sebastian was supper helpful explaining…

Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌

2026年5月8日
自発的なレビュー
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very welcoming in the store

Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.

2026年5月1日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

T V purchase

Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian

2026年4月30日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Service to be very proud of

Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.

2026年4月25日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Well informed guidance

Well informed guidance - I am really pleased with the products I ended up buying

2026年4月24日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

Great staff (they listen)

Great staff (they listen). Would have been better if the TV I was interested in (TCL) was on display in store. Delivery quick and efficient.

2026年4月27日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your feedback, and for the kind words about the colleagues at the Leicester branch. I also appreciate the constructive comments on the TCL and will of course review the displays with the store to make sure we have as best coverage of products as we can.

I hope all is well with the new purchase, and if you do need any assistance please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Wanted Headphones for an Amplifier…

Wanted Headphones for an Amplifier bought from the branch at Solihull. This is where the expert at London Road took over. Precise information given regarding price and a demonstration of Classical music confirmed my requirement. Thank you.

2026年4月21日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Price match was brilliant

Price match was brilliant, Richard from Leicester was very helpful and had great knowledge of the products.
Delivery came three days earlier than expected, I was also kept informed from the delivery guys.

2026年4月20日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Any trip to Richer Sounds is a pleasure…

Any trip to Richer Sounds is a pleasure to be honest, with knowledgeable and courteous staff who want you to leave happy. If, like me, you're someone who doesn't keep up with the latest innovations and only replaces something like a TV every 10 years or so then it is easy to be quickly confused by all of the latest jargon or developments. This, I think, is where the staff excel as they don't try to confuse you further and try to sell you what you don't need just to make a sale. They listen to what you want and then guide you through the options open to you, and will say if you don't need something that you may have thought that you did. Whilst I only replace TV's and hi-fi's every 10 years or so I've dealt with them for over 25 years and wouldn't go elsewhere, all due to the service.

2026年4月10日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent service

Excellent service, the staff are so knowledgeable and have great advice about a TV we wanted to also double up as a second PC Screen.
We always go here for our TV and music equipment, despite now living 2 hours away! It's a first class service every time!

2026年4月17日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Leicester Superb

Leicester Superb! Excellent customer care, excellent product knowledge, superb experience. Just a shame the parking outside is so dreadful. Such a superb shop and experience. Thoroughly recommend you go see them. Thank you

2026年2月18日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Team were superb

Team were superb - product knowledge and customer service was fantastic. Wouldn't go anywhere else

2026年4月17日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind review, we look forward to your next visit.

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