Richer Sounds - Liverpool レビュー 

2,961
•
TrustScore 5段階評価の5

5.0

1-5 Berry Street, L1 9DF Liverpool, GB

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... もっと見る

企業が回答しました

5つ星のうち5の評価

Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... もっと見る

企業が回答しました

5つ星のうち5の評価

It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2961件のレビュー

5つ星
4つ星
3つ星
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顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5.0

すべてのレビュー

(2,961)

過去12か月のレビュー数: 24,562件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Only place to Buy your Tv

They provide very friendly, honest and professional sales service and repair service second to none

2026年9月10日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great personal advice

Great personal advice. Really listened to my requirements. Always first port of call for music/sounds equipment. Thank you.

2026年9月5日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Ordering what I wanted was easy

Ordering what I wanted was easy. Collecting it from the store was simple and quick; I was in and out - even having the door held open for me - in under five minutes. Staff pleasant, friendly - no change there, to be honest. Also, I knew what I'd ordered was good because Richer Sounds sold it. :) My purchase - desk top speakers - are really good; I'm very pleased with them and consider it a damn good purchase.

2026年9月4日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Such an easy and pleasant buying…

Such an easy and pleasant buying experience, and outstanding customer service

My Monitor Audio Silver 7G speakers were an ex demo pair, but apart from some small cosmetic issues, they were almost as good as new, and came in all their original packing

It’s their sound quality and stunning manufacturing design that made them a fabulous purchase

The sound and detail, especially in the mid range is breathtaking, and their built to last many years of use

So all in all, I’m a very satisfied and extremely happy customer, and rest assured I will be buying from them in the future

2026年9月2日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Fantastic purchase

The puchase online and delivery was efficrnt. Happy with product. Just like to say prior to purchase visiting Richer sounds liverpool gave me the info and advice needed to make decision and 6yr guarantee is fab. Thanks to staff liverpool store friendly advise without sales patter. Tv and sound system is superb!

2026年9月1日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Good quality and excellent service

Having made do with Amazon Echos for too long, we found the Richer Sounds website really helpful in getting a good sense of the different options and price levels of a decent sounds system. I was given clear advice when I phoned and the ordering process was really smooth. Delivery was quick. And, most importantly, we now have an amazing sounds system and are enjoying listening to our CD collection again!

2026年9月1日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Bought the £350 deal in the window…

Initially I was frustrated at my purchase which is unusual as I have bought from Richer Sounds a number of times but a very swift phone call from Diego the store manager solved my issue and prior to this he could not do enough to help me resolve it. The employees in this company Diego and his colleagues are a credit and I will continue to shop here there a re a lot of companies that could learn a lot about customer service from this very very good company

2026年8月30日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your feedback, I’m genuinely sorry that you aren’t completely satisfied with your new system.

We do have various set ups connected within our dedicated demonstration rooms, for obvious practical reasons we don’t have all the products on display wired up, but are always able to book a listening session for customers at a convenient time if suitable.

Having spoken to the branch manager, I understand he has since been in touch to discuss how best to help you achieve the results that the current products haven’t, and that you are revisiting the store soon to resolve the matter with him. Of course if I can be if any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I have had the pleasure of buying audio…

I have had the pleasure of buying audio and TV products from Richer Sounds in the past and I recently needed some new speakers for my system, so I immediately thought of them. The customer service is great. The shop in Liverpool has a cosy sound room to test out equipment and the guys are very knowledgeable, so it was a good experience all round (and so were the speakers!) I wouldn't hesitate to use or recommend them again. Good work, lads.

2026年8月19日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

As always great service

As always great service , my go to for anything audio and visual , highly recommended and knowledgeable if your unsure 👏😃

2026年8月28日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

Website needs to be clear regarding delivery to store

Ordered on website on the Friday expecting to pick it up next working day in store, Saturday. Website did not advise that due to the contract with DPD they don't do store deliveries on weekends. If I knew this I would've just arranged for home delivery, due to the fact the store shuts at 5pm on weekdays and well, everyone else works to that time too, which would mean only available time to pick up would be the following Saturday. However luckily I was able to leave work early on the Monday and rush to the store before it shut at 5. The website needs to make it clear that store delivery does not include weekends. Now that aside, the lads at the store were fantastic when I picked it up, helping carry the speakers, they were large, out to the car. So to sum up, staff brilliant, website needs to be more clear about the delivery to store option.

2026年8月24日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for the feedback and for the kind feedback about the store team which was really good to read, we’re sorry however that the experience was slightly marred by the rush to collect your purchase.

We have tried to make the click and collect arrangements where the product isn’t available to collect same day as clear as we could in the checkout, but I’m sorry it wasn’t for you and we’ll review things as part of our ongoing efforts to keep improving the service we offer customers.

Many thanks, The Customer Experience team

5つ星のうち5の評価

I had convrrsation with aguy called…

I had convrrsation with aguy called Stewart in Liverpool was very helpfull
I received free delivery 6yesr waranty o tb i purchased delivered on dsy requested all went good receit and guarantee delivery to email within 1 hour or less cant fault

2026年8月25日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellent service and good staff

Excellent service and good staff. Delivery quick and on time.

2026年8月25日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

No nonsense service guaranteed

You know you're going to get a first class service when dealing with Richer Sounds - I personally don't bother going anywhere else.

2026年8月25日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Staff who care about hifi

The staff were very helpful, including when I had to phone to ask for some technical assistance. Very pleased with the amp I bought. Great to be able to shop on the high street for hifi separates.

2026年8月7日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Simple process

I made my order to be collected in the Liverpool store. The whole process was simple and I received a call from the shop when my order was ready to be collected.

2026年8月19日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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