Richer Sounds - Maidstone レビュー 

2,229
TrustScore 5段階評価の5

4.9

17 Earl Street, ME14 1PL Maidstone, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... もっと見る

企業が回答しました

5つ星のうち5の評価

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... もっと見る

企業が回答しました

5つ星のうち5の評価

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2229件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,229)

過去12か月のレビュー数: 24,168

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

2026年5月7日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

2026年4月23日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

2026年5月7日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

2026年5月5日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

2026年5月4日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

2026年4月29日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

2026年4月24日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Ordering over phone staff helpful…

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

2026年4月23日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Fast and efficient service.

Fast and efficient service.
Item arrived on time and in perfect condition

2026年4月23日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Steve was very helpful.

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

2026年4月22日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Helpful Advice and Hassle Free Exchange

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

2026年4月22日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

The engineer who was so helpful and…good help

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

2026年4月16日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Superb service

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

2026年4月18日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Marantz 6007 CD player

Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

2026年4月2日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

I don’t replace my items on a regular…

I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

2026年4月15日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

I just don't go anywhere else!

I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

2026年4月9日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your great feedback and for supporting local business.

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