Richer Sounds - Maidstone レビュー 

2,229
TrustScore 5段階評価の5

4.9

17 Earl Street, ME14 1PL Maidstone, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... もっと見る

企業が回答しました

5つ星のうち5の評価

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... もっと見る

企業が回答しました

5つ星のうち5の評価

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2229件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,229)

過去12か月のレビュー数: 24,227

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very good customer service

The item I purchased was out of stock at time of ordering. Both the online sales team and the team at Richer Sounds, Maidstone were very helpful advising likely delivery date.
I requested the item be delivered for my collection to the Maidstone shop via DPD. The whole process ran very smoothly and without a hitch.
I have been buying my hifi and tech from Richer Sounds on and off for years. Its great to see the same faces in the Maidstone shop from one visit to the next. That says a lot about continuity and quality of service.

2026年3月11日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Fantastic service

Fantastic service , they want to help the customers .
Better service and cheaper than the big stores

2026年3月11日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Loved the individual element of the…

Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one

Thankyou all
Keep up the fantastic service

2026年3月11日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Once again excellent service

Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.

2026年3月10日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.

2026年3月8日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

Piers impartial sales advice was clear…

Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time

2026年3月7日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.

We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.

Of course if there’s anything further we can help with don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great Professionals

Knowledgeable, pleasant and helpful team in Maidstone.

Very good experience and I will definitely be back.

Thank you

2026年3月6日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち4の評価

Competitive pricing and knowledgeable…

Competitive pricing and knowledgeable staff pointed me in direction of purchase

2026年2月28日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!

The Richer Sounds team

5つ星のうち5の評価

Top Quality Service

Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!

2026年1月5日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Richer sounds listen to you

Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.

2026年2月26日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellent

Excellent, very helpful. Jay from Maidstone branch excellent.

2026年2月25日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great place for gear

Helpful, friendly and knowledgeable staff. Competitive prices and a great range.

2026年2月24日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Professional attetion to the customer

Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.

2026年2月23日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

A really helpful and pleasant sales…

A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.

2026年2月19日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Problem Solved

Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.

2026年2月18日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

You can rely on Richer

The Richer Sounds six years guarantee is good. My Samsung neo tv cocked out after 36 mths. Richer attempted to get it fixed but, alas a deep seated issue. So I got credit note back towards a new tv. Great service from the Richer Team resolving the issue, especially my local Maidstone branch. You can rely on Richer !

2026年2月20日
Richer Sounds - Maidstone ロゴ

Richer Sounds - Maidstone からの回答

Thanks for your kind review, we look forward to your next visit.

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