Richer Sounds - Newcastle レビュー 

2,461
TrustScore 5段階評価の5

4.9

94-96 Clayton Street, NE1 5PG Newcastle, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... もっと見る

企業が回答しました

5つ星のうち5の評価

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... もっと見る

企業が回答しました

5つ星のうち5の評価

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... もっと見る

企業が回答しました

5つ星のうち5の評価

We went to the shop in Newcastle upon Tyne and spoke to Colin. We needed a new amplifier for our HiFi. Colin was extremely knowledgable and very friendly. Had full confidence in him helping us choose.... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2461件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,461)

過去12か月のレビュー数: 23,803

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Nice cosy little store

Nice cosy little store, staff don't try to up sell or force themselves onto you to make a sale and a good range of products to browse.

2026年4月18日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

very friendly and knowledgeable staff

very friendly and knowledgeable staff, no pushy sales just good advice.Left shop with info we needed to decide on product subsequently purchasing by phone on the same day

2026年4月16日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great in store knowledge (Dale

Great in store knowledge (Dale, store manager), very helpful recommendation, fantastic product range and very efficient home delivery.

2026年4月4日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent Staff in the Newcastle shop

I dealt with the staff at the Newcastle branch when I bought my new speakers and I couldn’t fault them. There was an issue with delivery which they sorted out very quickly to my benefit, thank you.

2026年4月13日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Very helpful at their Newcastle store…Floor Standing Speakers

Very helpful at their Newcastle store when I was selecting a pair of floor standing speakers. They set up 3 different pairs to listen to, and organised their delivery, which arrived less than 48 hours later. Many many thanks to Callum, who was so patient, cheers Callum!

2026年4月14日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Entry level Turntable/Amp/Speakers

Having done some initial research online I went into the Newcastle store looking for further guidance and advise on an entry level turntable/amp/speaker set up.
3 members of staff were present, one of whom immediately introduced himself and listened to my inquiry/requirements/limitations.
Over the following 45 minutes various options were discussed and a couple set up in the demonstration room.
I left with an order placed and advise as to how to set it up once delivered.
Having had the pleasure of listening to the equipment for a week now I am a very satisfied customer.

2026年4月13日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great and friendly service as always.

Great and friendly service as always.
Ewan gave me as much time as I needed answering all my technical questions and gave me a follow up call to advise on connections.
Thanks again.

2026年4月10日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review!

5つ星のうち1の評価

Keep sending me this experience form…

Keep sending me this experience form that I have filled in!

2026年4月10日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your review, although I’m genuinely sorry for the frustration caused by receiving the same feedback request more than once, which is understandably annoying. Our Trustpilot invitations are triggered automatically from our emailed receipts, so we’ve raised this with them to investigate why multiple invites were sent.

Having since spoken to you directly I’m pleased we were able to get everything resolved, of course if you do receive any further duplicates, please drop us a quick email and we’ll take it up with Trustpilot straight away.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Always shop at richersounds

Always shop at richersounds, 30 years a customer 👍
Excellent service from Euan and the newcastle crew.

2026年3月28日
自発的なレビュー
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Brilliant from start to finish…

Richer Sounds Newcastle were brilliant from start to finish. I’d been in the market for a new OLED TV for months, and patiently waited until the model I wanted dropped in price. As promised, RS then beat that price and offered a better warranty, all without fuss over email. The TV was then delivered the very next day at no extra cost. A pleasure to deal with - would highly recommend.

2026年4月9日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Best in town or anywhere else.

Good value. Excellent tv. Delivered quickly. The customer service is 2nd to none. Love the 6 year guarantee. I would highly recommend this company. I wouldn't buy from anywhere else now. It's the quality and that's so hard to find these days. Love them.

2026年4月6日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Fantastic service

Excellent service at Richer Sounds Newcastle. I had decided to upgrade my cd player, headphones, and possibly purchase a turntable too. After a bit of online research, I went into the shop for a chat. The staff were extremely helpful and knowledgeable and took their time to explain everything and answer my questions. It is also very useful that they have a room where you can try the equipment you are considering to make sure the sound is right for you. After a couple of visits I left with my new purchases and I am thrilled. Top marks for service and choice. I would highly recommend.

2026年4月7日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

An asset to the high Street

Non judgmental in regards to my lack of tech knowledge. HONEST, GREAT VALUE..an asset to the high Street. Staff are attentive and professional.

2026年4月7日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent staff

Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future

2026年4月6日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Richer sounds richer experience

Richer sounds were recommended to me by my father in law, who’s been a customer for years.

I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.

My wife found the same tv at a different retailer and they kept there beat promise.

Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.

Will 100% be a returning customer for tech needs.

2026年4月9日
自発的なレビュー
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Speaker Cable - Advice & Purchase

Popped into the Newcastle store to get advice about 2 sets of speaker cables. Got one in the store, ordered the other for delivery on the day I wanted it. Can't fault the service from Richer Sounds

2026年3月30日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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