Richer Sounds - Sheffield レビュー 

1,926
TrustScore 5段階評価の5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... もっと見る

企業が回答しました

5つ星のうち5の評価

I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not... もっと見る

企業が回答しました

5つ星のうち5の評価

Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... もっと見る

企業が回答しました

5つ星のうち5の評価

No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1926件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(1,926)

過去12か月のレビュー数: 24,963

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent Service All Round!!

Excellent service all round from the initial phone call to the prompt delivery.
Olli was superb and very helpful - placed an order straight away with him and it was delivered the next day.
The price of my LG TV was very competitive, plus a 6-year warranty - thanks!!

2026年4月1日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent service

Polite, helpful, knew his stuff. Richer Sounds 6 year warranty worked well for us - about 6 weeks before the end of it, our tv developed a fault that wasn't repairable, so we had money from the warranty to put towards a new tv from Richer Sounds. Very pleased with this service!

2026年4月1日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent Five Star Service

Prompt polite and efficient service.
Dealt with the purchase brilliantly
I was calling from East Yorkshire as the item I wanted was out of stock locally but Olli dealt with my transaction perfectly. The item was located and shipping arranged within a handful of minutes.
My purchase arrived as scheduled and was delivered with great care and courtesy.

2026年3月27日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I went to Sheffield looking for a music…

I went to Sheffield looking for a music streamer.
I asked for advice although I had an idea of which one I wanted.
Not in stock but it arrived the following day as promised.
It's a great product.

2026年3月26日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I recently bought a Cd player but had a…

I recently bought a Cd player but had a issue with quite early on.
I took it back and it was exchanged with no quibble.
Staff at Sheffield really nice, helpful and knowledgeable.
Would recommend

2026年3月24日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Although I have not set up my Samsung…

Although I have not set up my Samsung HW Q990F just yet, the buying experience and price were excellent. Also the delivery company you use, BJS,
were prompt, friendly and very polite.
I used the Sheffield Branch where I spoke to Alex.
Stephen Caborn

2026年3月23日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Friendly and professional service…

Friendly and professional service before and after, my son recommended you, as he'd purchased a TV from you before, thank you,

2026年3月20日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great service

Great service. Good product. Even when you accidentally install the mount upside down, it didn’t take long to remove the 4 bolts and turn the tv bracket round. Tv now firmly secured to the wall.

2026年3月22日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Broomhill shop ! Go and visit ! …

The staff at the sheffield broomhill branch looked after us , listened and help !
It was the manager who dealt with us and he was a friendly helpful bloke !!

2026年3月20日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great service and knowledgeable staff

Always very helpful and accommodating. Particularly appreciated the help from Olli and the post sales help over the phone from one of his colleagues.

2026年3月20日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great and speedy service

Great and speedy service, can't fault the guys in Sheffield in particular Ollie and Geoff, fantastic customer service. Highly recommmend, thank you very much!

2026年3月18日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Easy to order and collect

Easy to order online and TV was ready to collect the next day. Staff in shop very helpful.

2026年3月16日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great service, help and advice

Great service, help and advice. Stuart was very sympathetic to an issue with my hi-fi purchase. The equipment was replaced without any fuss. I also purchased a subwoofer.
All is working to my satisfaction. Thanks very much!

2026年3月15日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Wonderful service

Wonderful service. Very efficient help when choosing
My TV. With help I made my choice on Sunday
TV delivered on Monday. Thank you

2026年3月15日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great staff

Ollie was excellent at helping me to choose the right components to my new hifi.

2026年3月14日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち3の評価

If in doubt email the manufacturer …

I always use Richer sounds and they are really helpful and the prices are extremely competitive.
My last purchase was an Ortofon Concorde Blue, I went into my local branch and as usual the members of staff were friendly and helpful, I enquired about the stylus and was advised this particular product was designed for DJ’s for scratching, I was a little confused based on my research on the manufactures site and was offered a few alternatives but didn’t make a purchase due to my confusion,

I emailed Ortofon with the advice I’d been given by the store and they said the information given by the sales person at Richer Sounds was incorrect and the Concorde Bluewas the correct choice.

After I received confirmation I ordered the stylus online from Richer Sounds and it arrived in time, I fitted it and it’s amazing, I’m not blaming the gentleman in store as they can’t know everything, my advice is if in doubt e mail the manufacturers.

They almost lost a sale

2026年3月12日
Richer Sounds - Sheffield ロゴ

Richer Sounds - Sheffield からの回答

Thanks very much for taking the time to leave such a detailed and balanced review. I’m sorry for the incorrect advice you were given in store regarding the Ortofon Concorde Blue however, which I appreciate was confusing, particularly when you’d already done your own research on the item.

Ortofon do produce such a stylus, specifically for scratching, but we don't range it currently. I've since raised the matter with the branch manager and his team asap, and reinforced the importance of always giving the correct advice.

I’m really pleased to hear that once you’d confirmed things with the manufacturer and ordered online, everything went smoothly and that you’re delighted with the stylus now it’s fitted. Of course if I can be of any help to you in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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