Richer Sounds - Southampton レビュー 

2,622
TrustScore 5段階評価の5

4.9

77 London Road, SO15 2AA Southampton, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right s... もっと見る

企業が回答しました

5つ星のうち5の評価

Very good advice overall. I had limited options available but the sales assistant talked me through the options and insured what i chose would integrate into my existing set up. Item arrived next day.... もっと見る

5つ星のうち5の評価

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a ne... もっと見る

企業が回答しました

5つ星のうち5の評価

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2622件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,622)

過去12か月のレビュー数: 23,773

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very good advice overall

Very good advice overall. I had limited options available but the sales assistant talked me through the options and insured what i chose would integrate into my existing set up. Item arrived next day.

2026年7月3日
5つ星のうち5の評価

New TV purchase.

Excellent service from the staff when visiting the Southampton store to purchase new TV.

2026年6月26日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Amazing service from Rob and the team…

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right solution for you. Keep it up Rob & Team, a credit to Richer Sounds and an absolute breath of fresh air Vs online or huge retailer blandness.

2026年7月1日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

I made an online purchase

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the ones in the shop. look better than the one I am getting, so a quick call from one of your experts to passify me would be great.

2026年6月26日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち3の評価

I bought a 75 inch tv 18 months ago

I bought a 75 inch tv 18 months ago. The screen has gone so Richer Sounds advised me to deal with the producers directly. They took several days to come and collect it and tell me it will take 2 weeks to repair ? So no World Cup in 75 inch tv for me. No involvement from richer sounds at all !!

2026年6月25日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

I was really sorry to read your TV has developed a fault. We do often allow the manufacturers to repair products on our behalf, generally this is of a benefit to customers as they can service their own products quickly and of course as the retailer we still take full responsibility and ownership. I appreciate your frustration however, especially as the World Cup is in full swing.

We will contact you directly to discuss getting a loan unit arranged for you ensuring all is resolved to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

2026年6月24日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

2026年6月21日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

2026年6月22日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

2026年6月18日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Excellent customer service

Excellent customer service. Southampton branch

2026年6月18日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

2026年6月22日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

2026年6月12日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

2026年6月11日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

2026年6月11日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

2026年6月10日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

2026年6月8日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Your staff were very polite and…

Your staff were very polite and efficient

2026年6月7日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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