Richer Sounds - Southampton レビュー 

2,651
TrustScore 5段階評価の5

4.9

77 London Road, SO15 2AA Southampton, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... もっと見る

企業が回答しました

5つ星のうち5の評価

Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... もっと見る

企業が回答しました

5つ星のうち5の評価

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... もっと見る

企業が回答しました

5つ星のうち5の評価

Fabulous service - bought a new tv from the Southampton shop and they were brilliant couldn’t fault them at the shop and the tv installation was done by their recommended technician and he was aslo f... もっと見る


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2651件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.9

すべてのレビュー

(2,651)

過去12か月のレビュー数: 24,524

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

2026年6月12日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

2026年6月11日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

2026年6月11日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

2026年6月10日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

2026年6月8日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Your staff were very polite and…

Your staff were very polite and efficient

2026年6月7日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great product

Great product, great price and great service!

2026年6月5日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

2026年6月4日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

2026年6月1日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Helpful

Quick, efficient service
Friendly, helpful staff

2026年5月31日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

2026年6月6日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

2026年5月29日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

2026年5月29日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

2026年5月28日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち4の評価

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

2026年5月27日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

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