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Richer Sounds - Swiss Cottage レビュー 

1,099
•
TrustScore 5段階評価の5

4.9

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25 Northways Parade, NW3 5DN London, GB

•
0333 900 0031

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... もっと見る

企業が回答しました

5つ星のうち5の評価

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... もっと見る

企業が回答しました

5つ星のうち5の評価

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... もっと見る

企業が回答しました

5つ星のうち5の評価

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... もっと見る

企業が回答しました

企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.

連絡先

4.9

優良

TrustScore 5段階評価の5

1099件のレビュー

5つ星
4つ星
3つ星
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1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(1,099)

過去12か月のレビュー数: 24,595件

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5つ星のうち5の評価

Bought a high end DVD player from Oli

Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.

2026年6月19日
自発的なレビュー
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

The staff

The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.

2026年6月6日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

I have been with Richer sounds for…

I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.

2026年6月5日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Brilliant hifi shop

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

2026年5月29日
自発的なレビュー
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

A First-Class Buying Experience

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

2026年5月19日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Good professional shop staff

Good professional shop staff; ditto for technical installation staff

2026年5月19日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great customer service

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

2026年5月17日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

Very Disappointed

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS

2026年5月13日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.

Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.

Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

The customer service was very…

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

2026年5月5日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Good and well-informed advice on…

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

2026年5月4日
Richer Sounds - Swiss Cottage ロゴ

Richer Sounds - Swiss Cottage からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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