Richford Motor Services Ltd レビュー 

Harry turned up to help us with our car and was very informative about the issue we were having with our car. Harry was good and easy to speak to as well.

Glynn - fantastic service, friendly, courteous and polite. Knows his stuff and seems to have put us right!! Cheers Glynn

Although had to wait a while Glyn was very professional

Really helpful and friendly from the beginning.
Jolene was reassuring and did as much as she could for us.
David the recovery driver was friendly, professional and got us to where we needed to be safely.
They made a situation that could have been incredibly stressful much easier.
Thank you.

Glyn arrived within an hour and had the car loaded and provided a great service

Glyn top man great service got us to our destination in no time

Would leave non if I could, the customer service was atrocious.

very quick response via green flag. ARI from Stoke depot arrived. Listened and heard details. Tried to fix. Got me movable and followed to service station and investigated further. He was concerned and careful with me as I was hurt. He bought coolant to see if that fixed the issue. Would not accept money or even a bottle of squash in return. After we both, together, made the decision that recovery was my only option, he got us home safely. Always treated me and my 37 year old van with courtesy respect and great care. Two old girls on an adventure which went slightly wrong. He was good company and a gentleman. I then took my car to the festival arriving at midnight where paramedics were as concerned !!
Thank you for dealing with the breakdown quickly Julie xx

Was handed over to Richford Motor Services because the RAC were busy.

The Mechanic/Driver Jamie was professional/helpful and got me back on the road in seconds after my battery went flat.

Was about 50 mins after their initial ETA but not bad at all for time.

Glyn collected us and delivered our family home safely. Polite and friendly guy. Thanks

Our breakdown company couldn’t get our car home (we waited 7hrs for them) so they arranged for Richford Motor Services to rescue us, they were fantastic, we had an initial call to get our car details and then had regular updates on the status of our rescue, they turned up within an hour of being contacted, the gentleman that rescued us was brilliant he was friendly, reassuring & professional, he got us loaded and home efficiently & did an amazing job getting our car onto our awkward drive, if only all recovery services were like this.

Glyn was a true professional, top bloke had a good chin wag and excellent customer service highly recommend if anyone needs a breakdown service.

Glyn was very fast once notified I needed help very good service would recommend if people need recovery’s thanks

Unlike some comments we did not have a good service from Richfords. Broke down and stopped in a lay by, called the Land Rover Assist tel No. 19.00 (13/07/25) who allocated the job to Richfords. That is where it all went wrong from that time onwards.
Our car broke down with the message ‘ Safely Stop, Engine Overheating’
We pulled in to the lay by on the A17 near Sleaford. Where we called the Land Rover Assist / AA at 19.00hrs We were informed of an ETA of approx 1 – 1.5hrs.
This unfortunately was not the case as Richford Motors the 3rd party company the AA were using kept changing the time, pushing it back several times. Eventually turning up at 22.10.
That’s 3 hrs to respond! The man that came, although polite did not have any diagnostic equipment and just checked the water & oil and had a look round but could not find anything. He said his instructions were to escort us to somewhere safe, McDonalds car park or the BP garage less than a mile away. Not knowing the area we opted for McDonalds. He followed us to the car park and then informed us that the ‘Recovery Truck’ would be around 30 – 60mins, so it should have arrived between 23.00 – 24.00.
This did not happen and after getting a message that it would be with us at 00.45 – Ok we thought…. But that never happened and the times just grew longer and longer till eventually I let my feelings known to your duty manager (AA) that this was totally unacceptable to leave 2 Old Aged Pensioners stuck in a broken down vehicle in McDonalds car park. (for a total of 13.5hrs)
He informed me that Richford motors were confirming it would be 05.00 now. Only this never happened again and after calling the AA again they advised it would be with us at 07.00am – May as well have been talking to the clouds!!! Nothing but lies after lies….
We were asked could they get us a Taxi and leave the keys at McDonalds so the car could be collected later…. How would that look, handing my keys to a total stranger with our insurance company. Perhaps you have not read in the media that they are one of the most stolen cars in the country and you want me to just hand over my keys……?
It was not until a further call that we were told an AA LR Assist Technician was on his way along with a Recovery Trunk that would be with us at 08.30.
This after 13.5 hours of 2 OAPs sitting in a car in a car park not being able to sleep in fear of missing them (note you only get 90mins free parking before a £100 fine, which you have offered to pay for should I receive a fine) thank goodness this was not a cold winters night, as you may have been explaining why there were 2 dead OAP’s in a broken down Range Rover in a car park at McDonalds.
The situation was resolved by the AA: Both the AA LR Assist Technician (Ellis) and the Recovery Trunk driver (Paul) that attended at 08.30. were brilliant and demonstrated what your company should be like from the off. Please pass on our thanks to both as they deserve a medal for diffusing the situation and sorting things out quickly.
I apologise to your duty manager who saw my rath, though I was never abusive.
Had we been informed from the off at 07.00 or 22.00 that we would not be getting a recovery we would have asked to be put up in a hotel until the morning and not be left to God & Providence for 13.5 hrs with no sleep, uncomfortable and slightly cold.
However why are you using a company like ‘Richfords Motors’ that just lied & Lied & Lied tarnishing the AA company? I would not pay them in ‘Buttons” and expect a full explanation from you on what went wrong.
If this can’t be done then please send me a complaint form and your complaints guidance document.
Just how many other people (JLR) owners have found themselves in this predicament frightens me.
Regards Graham Henderson

Glyn was amazing, from start to finish thought my car was gonna be a non runner and await a mechanic next day, managed to have it from car park to home running in a couple hours amazing knowledge and a gent! Thank you

Shame i have to give 1 star ...Absolutely disgusting service couldn't be bothered to complete service as didnt want to return us home on transporter so reset machine to say no fault after I was told fault and code so was taken off transpoter and just left and told all was good to the get bk on journey then to break down again few minutes later . Had to call my policy holder again who then got different company who was great to get us home and told same fault .now as 2 call outs because richford motor services of Rotherham im likely have to pay call fee and done more damage to my vehicle. ..

Yesterday my car broke down in Lincoln. I was travelling with my 80 year old mother and needed to get home with the vehicle, 50 miles away. Steve from Richford was our saviour. He arrived in trouble shooting mode and was able to manoeuvre my car out of a tricky position and onto his truck. We then rode in the cab with him and enjoyed really interesting conversations about life, the universe and everything. He delivered the car to my local garage, boosted the flat battery to get the windows up, locked it and popped the keys through the garage letterbox. He then called to let me know it was all taken care of. He turned a difficult, stressful experience into a more manageable one. I hope this review reaches him because he's a gem and deserves to hear it.

Glyn was a fantastic help, kept us updated and quickly came to recover us. Very timely and very professional.

Exellent service from Glyn, most helpful at a difficult time, well worth Five Stars ...