RIGHTIO レビュー 13,795

Booked a day off of work to have my boiler repaired. 20 minutes after the due arrival time I received a call from Rightio saying the engineer had attended my property and there was nowhere to park. That was a blatant lie as I had checked the parking situation. I live at the end of a cul de sac and all my neighbours were out. There are no parking restrictions.The call centre said they would contact the engineer to come back but I don't feel any confidence in having a dishonest person working on my boiler now. If there was some genuine reason why they couldn't attend then they should be honest and not try to blame me for their problem. Don't take time off work expecting them to turn up. Don't book them at all.

Plumber arrived a few hours after I reported water coming out of a pipe which I didn't have the knowledge or kit to repair myself. He unfortunately was unable to effect a repair as he thought a pipe was blocked, but his equipment was not sufficient to reach the blockage and suggested I use a specialist firm like Dyno Rod instead. He did at least waive all charges as he wasn't able to effect a repair, but I had to call the firm again the next day as they sent me a request for payment. In fairness they did cancel the payment request without any quibbling or pushback. Four stars as they were fairly effective overall but unable to carry out the work needed due to unforseeable circumstances.

Excellent service, very quick response, job done quickly no messing, very happy

Stu fixed our boiler quickly and efficiently. His communication between appointments was great and he’s a friendly guy.

Rightio was very professional and polite the job was done professionally. The only one criticism is that would have been nice to know the night before what time the plumber was coming around with it being an early appointment. But pleased with the job the plumber has done

I was having trouble with my toilet cisterns. The plumber arrived and after very little time inspecting the toilets advised me that i need a soft water system. That was the sum total of his help, for which Rightio charged me £182.00. When i called my local plumbers, they discovered that the inlet valve was blocked and proceeded to change it. They were friendly and helpful and of course i will always use them in future and never trust Rightio again.

Rightio were professional, prompt, communication and paperwork was good and Elias, the {young} engineer, was competant. I had a leaking kitchen sink gasket which I couldn't fix myself and Rightio got us out of fix.

The good: errrr
The bad: not a local firm as implied in their local mag adverts. Our local mag has now removed the advert due to many complaints. Shady practice of showing local numbers when they are a national company.
They take card details and payment up front to book an engineer visit.
The engineer said he could not sort the problem without knocking into an upstairs wall. Later another company fixed the boiler, in the boiler, and verified there was nothing in the wall!
Total cost was over £200 to get a wrong opinion from an engineer.
Looks like a scam aimed at older folks.

The company sent a plumber to my house. He provided no quote, did no work and charged my credit card £176.40. I then got an email saying that my job had been completed. When I called to ask for a refund I was told a senior member of staff would call me back within 48 hours. No one called and I have called them back twice more and told someone would call me back within 24 hours. 5 days later still waiting. Referred to my credit card company as a fraud claim. Job no. 7324739.
No contact from this company. It is documented on their own system that no-one has attempted to contact me. The only contact has been from me to them.

The plumber who came was efficient and helpful, but the price charged for exorbitant. I would not use this company again. My neighbour, who had a similar problem in the same week, was charged 30% of the charge made by Rightio and the work carried out was excellent.

Stu carried out the work with no fuss and no problem, smashing job. Would be happy to recommend him in the future.

It’s been a month and the job still isn’t done. I signed up to pay for the insurance and they only have one guy in the area who refuses to come. Cowboys.

Contacted about a blocked drain. Company accepted the job, arranged a time and convinced me to sign up to their insurance as would lead to a discounted price. On day of job they phoned to cancel - not rearrange. They dont have an engineer in our area. Turns out they sub-contract and clearly couldnt find somebody to do the job despite arranging a time etc. We now have to find somebody else and have 3 days entirely wasted. No apology, no real explanation. Have told them to cancel the care club insurance and will be looking out for any unknown removals from accounts as dont trust them to cancel

dreadful rip off nearly a thousand pounds to flood a room and have a rude indian threaten me with the police DO NOT USE 10 times worse than when we started

Stu arrived nice and early and was done in no time at all.

One morning my boiler was leaking from underneath so I had to switch it off. When I rang Rightio the staff member said they would send someone out. Unfortunately engineers were busy but Rightio kept me up to date, by phone, and the engineer arrived on Monday afternoon and was polite and professional

The plumber who came to our aid (Owen) was first rate. He wasted no time in diagnosing the problem and solving it for us.

pleasant and well educated engineer who explained the problem and sorted it out efficiently

Owen the plumber who came out ..was friendly, knowledgeable and fixed the problem. He also called to say he was on his way and good to his word turned up ontime.

Highly recommended. I was kept up to date throughout via texts and phone calls from Gully the engineer and from the office prior to his visit. Gully was a true professional, he listened to me explaining my issue and he was friendly, diligent, thorough and cleaned up the rubbish and messy bits you expect to get with any plumbing work, and even that was minimal. I was really happy with the work and ease of payment and he gave me peace of mind with the 12 month guarantee. Thanks Gully!