Rolec Services Ltd レビュー 

Adrian was very patient with his telephone instructions about how to fix the output charging power. His detailed step-by step advice helped me navigate the Rolec Connect and Rolec Evo apps. Eventually 16A output power level was increased to 32A which will provide the maximum power to my plugin hybrid car. Smooth and efficient, that are the utmost qualities I have expected and delivered.

I'm no technophobe.....I messaged Rolec Services as I was having trouble with my ev charger, I had no idea how to go about fixing the problem. I messaged Rolec who contacted me very quickly to give me step by step instruction on how to fix my problem. Lovely people, kind and professional.

I recently dealt with Karen Standley, Sales Support Executive in the Marina & Leisure Division, and I couldn't be happier with the service I received.

Karen was incredibly helpful throughout the whole process. She responded promptly to my enquiries, kept me updated, and went above and beyond to make sure everything was dealt with efficiently. Nothing was too much trouble, and her friendly, professional approach made the experience straightforward from start to finish.

Excellent customer service can be hard to find, but Karen is a real credit to the company. Thank you for all your help – it was very much appreciated.

Highly recommended!

We had a problem with the Monta software and with the help of Lukasz Wozniak at Rolec we think it is now sorted. He stayed on the phone all the time for over 1 hour until all was working.

I contacted your Chief Engineer Mr Lucasz after my 15 years old EV Charger Rolec started working intermittently. Hats off to your angelic staff Manager LUCASZ he took both calls very very responsibly and then was precise in his troubleshooting methodology. He was both focussing on process as well as the product and connectors. Second time it was mid night i.e today in Sydney at my home 23 Kawana Close Epping nSW 2121 Sydney M 61414725876. The mystery trouble was Rolec was charging my newer Nissan Leaf 2024 but was NOT charging the older Nissan 2019. He - Lucasz - went step-by-step and taught me and my wife the sequence on how to connect as we were doing it arbitrarily. Both cars are Nissans and the old-man-Rolec is working perfectly 100%. Thanks to Lukasz and the Rolec Team. I have a big house and an even bigger heart, Come and stay with me on a holiday to this lovely famous city. Namaskar. Krishan Anand (Dr.). Wishing Lucasz and Rolec every prosperity, growth and excellence.

Lukasz responded well to our initial problem; kept us informed of progress and arranged an engineer to visit as soon as it became clear the problem couldn't be resolved on-line.
Followed up thereafter with a call to ensure problem resolved satisfactorily

Great service, Adrian sorted my issue straight away and explained what to do in the future.

Customer Care Adviser Lukasz Wozniak,very polite friendly and helpful he fixed the problem while I was on the phone. Phone answered promptly again very polite and helpful. Excellent service 👏 👍

Very helpful people in the technical department when I had a problem with my charger. Lucasz knew what he was talking about and was obviously keen to sort the problem . Also the man I spoke to on Saturday was very helpful.
Thanks

Max from the tech team is a gem!

Our charging point had been disconnected for over 90% of June & July - reason why, unknown to me!

However, once I phoned their tech team, left my number and got a call back - Max (a hero) called me and talked me through some rebooting steps. We then got our electrician round to look into the issue whilst Max was on the phone.

Initial call to ROELC from Me: 11;28am
Phone call from Max: 11:47am
Electrician on-site: 11:57am
Charing point fixed: 01:01pm

The entire charging pod had been fixed, steps followed by our electrician with Max over the phone, troubleshooting was conducted and everything complete. All in the space of 1hr and 33 minutes.

Bearing in mind we use the apartment as an AirBnB - we had a guest check out at 11am and another guest due to check in at 3pm with an electric car! Now we can rest assured knowing our guest will be happy :)

Thank you so much, Max - you're a legend!

Had an issue with my Rolec charger connecting to my energy supplier, Rolec services were quick to respond to my query and resolved my issue quickly. Lukasz was very helpful, professional and friendly.

Great support from an experienced and knowledgeable UK company. Did the full diagnostics and then arranged for the product to be swapped out. All with the minimum of fuss. Not like a lot of players in this field who just buy and sell imported product. Rolec stands clear as one of the true leaders in the ev charging market

Adrian was super helpful and resolved the problems really efficiently and kindly. Thank you!

Normally I don't leave reviews, but I must give my praise to Lukasz Wozniak who has been extremely helpful with great product knowledge. Great support and great communication. 5 stars

Excellent pre and post customer service and support from both Allan Ross & Amanda Lakofski. We had a couple of minor issues outside of Rolecs remit that they helped us resolve efficiently to ensure our fleet of EV chargers were up and running quickly

I've worked with a number of EV charger manufacturers over the years, but the support we receive from Rolec is on another level, and a huge part of that is a special thanks to Becky, one of their Business Development Manager.
Rolec are incredibly lucky to have someone like Becky representing the business. If every company had a BDM like her, dealing with manufacturers would be an absolute pleasure. Nothing is ever too much trouble, she's a fountain of knowledge, and what Becky doesn't know about Rolec simply isn't worth knowing!
What really sets her apart is her willingness to go the extra mile. She's always available to help us get projects over the line and is more than happy to speak directly with the customers to explain the back-office and software side of the chargers, something I've never experienced with any other BDM. That level of support gives both us and the customers real confidence.
The Rolec products speak for themselves, but it's the people behind them, especially Becky and her team, that truly make the company stand out from the competition. Their professionalism, expertise and commitment to supporting installers day in, day out is second to none.
A massive thank you from myself, Danny, and everyone at Aero. We genuinely appreciate everything you do, and I'm sure people like Becky are a big reason why Rolec continues to go from strength to strength over the last few years.

Becky Hornby was both efficient and professional in all my dealings with her. Always happy to help, she returned any queries in super quick time. A real pleasure to deal with!

Resolved issue under warranty. Arrived o site day after fault reported, unable to fix remotely, but engineer resolved issue the following day.

I maintain a site in Coventry where we have eight Rolec electric vehicle chargers. The few times we have issues with the units they have been either resolved there and them by remote support or an engineer has been onsite in never more than 12 hours. The Technical Support Team are extremely helpful, always polite and always take the time to ensure we are satisfied with the outcome. I highly recommend using Rolec equipment and their five star support functions.

Engineers that came out where knowledgable and got right to the root of the problem.