Rolec Services Ltd ロゎ
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Rolec Services Ltd レビュヌ 

1,510
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TrustScore 5段階評䟡の4.5

4.6

電気自動車充電スタンド
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5぀星のうち5の評䟡

Adrian was very patient with his telephone instructions about how to fix the output charging power. His detailed step-by step advice helped me navigate the Rolec Connect and Rolec Evo apps. Eventually... もっず芋る

5぀星のうち5の評䟡

I'm no technophobe.....I messaged Rolec Services as I was having trouble with my ev charger, I had no idea how to go about fixing the problem. I messaged Rolec who contacted me very quickly to give me... もっず芋る

5぀星のうち5の評䟡

I contacted your Chief Engineer Mr Lucasz after my 15 years old EV Charger Rolec started working intermittently. Hats off to your angelic staff Manager LUCASZ he took both calls very very responsibly... もっず芋る

5぀星のうち5の評䟡

Rolec are my go to in the Commercial Market for pricing during what can be very short tender periods with a single internal point of contact - Maya Seidel who has recently joined the EV Charging Di... もっず芋る

䌁業情報

  1. 電気自動車充電スタンド
  2. 電気機噚提䟛業者
  3. マリヌナ

圓該䌁業による蚘述

As the UK prepares for a net-zero future, Rolec plays a pivotal role in ensuring that both EV drivers and businesses are equipped for the nation’s electrification plans. With 18 years of experience in the electric vehicle charging industry and over 400,500 public and private chargepoints manufactured and installed, Rolec continues to serve the industry with its innovations in charging hardware and software. Whilst offering the UK's largest range of AC fast & DC rapid charging points, Rolec can ensure every customer benefits from first-class and quality products, suited to their requirements. From EV charging solutions for the home, commercial locations, workplace and fleets, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

1510件のレビュヌ

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ネガティブなレビュヌの 62に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(1,510)

過去12か月のレビュヌ数: 435件

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5぀星のうち5の評䟡

Great service

Great service. Tried to fix my charger remotely and then gave me full details of the problem and contact details of a recommended engineer when that was not possible.

2026幎6月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Commercial Experience

Rolec are my go to in the Commercial Market for pricing during what can be very short tender periods with a single internal point of contact - Maya Seidel who has recently joined the EV Charging Division, Wing Lady to Becky.
Proposals are turned around promptly, normally within the same day!

Cracking Service and Thankyou 👍

2026幎6月29日
自発的なレビュヌ
5぀星のうち5の評䟡

We have used this company for many


We have used this company for many years with our EV charging across our whole estate, they are very efficient and offer good service.
I have got to say big thanks to Becky Hornby for her technical assistance and for always being at the end of an email if I have any technical issues.

2026幎6月29日
自発的なレビュヌ
5぀星のうち5の評䟡

Highly recommended

Highly recommend! Great customer service from both Maya and Becky. They were incredibly helpful and their technical knowledge of the equipment was excellent, will be sure to return for our next project!

2026幎6月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Rolec EV Issue

I recently experienced an issue with my Rolec EV charger and was very impressed with the service I received. I reported the fault and, the very next day, received a callback from Lukasz Wozniak, who quickly diagnosed the problem and arranged a solution. It was confirmed that a replacement EV charger was required under warranty.

Lukasz handled everything professionally and efficiently, with excellent communication throughout the process. It was reassuring to know that the issue was taken seriously and resolved so promptly. Great customer service and a completely hassle-free warranty experience. Highly recommended.

2026幎6月23日
自発的なレビュヌ
5぀星のうち4の評䟡

Rolec honoured their guarantee

I originally bought a Qubev smart which was great but after 18 months developed a defect and I could no longer program it. Rolec replaced the product free of charge with the latest Rolec Evo as it was still in guarantee and provide a new cable as the original was tethered. The replacement was easier to fit than the original.

2026幎6月23日
自発的なレビュヌ
5぀星のうち1の評䟡

Just make the chargers tap and go.

Overly complicated app.
Overly intrusive app requesting information about me that it doesn't need to have just to provide electricity for a vehicle.
Forced to prepay.

Unacceptable.

2026幎6月23日
自発的なレビュヌ
Rolec Services Ltd ロゎ

Rolec Services Ltd からの回答

Hello,

Thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with the app experience and appreciate you taking the time to raise this with us.

The app platform is provided by a third-party provider, and certain features such as user information and payment setup are part of the functionality required to enable secure charging and access to services.

We understand this may not suit everyone’s preferences, and your comments have been noted and shared with the relevant team.

If you need any further assistance or would like us to look into anything specific, please don’t hesitate to get in touch.

Sincerely,
Lexi – Customer Success Manager

5぀星のうち1の評䟡

Far too slow for a commercial business

2026幎6月22日
自発的なレビュヌ
Rolec Services Ltd ロゎ

Rolec Services Ltd からの回答

Hello,

We are sorry to hear that our service has not met your expectations and sincerely apologise.

We're here to help you reach a solution as quickly as possible. To allow us to locate your case, please send contact details and the unit serial number to rolec@rolecserv.co.uk. This will help us match your review with the records in our system and assist you more promptly.

Thank you, we appreciate the opportunity to look into this further and support you.

Sincerely,
Lexi – Customer Success Manager

5぀星のうち1の評䟡

UNIT HAS BEEN FAULTY MULTIPLE TIMES

UNIT HAS BEEN FAULTY MULTIPLE TIMES AND ROLEC HAVE NOT SUPPORTED THE CUSTOMER AT ALL. I HAVE HAD BEEN INVOLVED WITH EMAILING ROLEC MYSELF BUT AFTER THE FIFTH REPORTED FAULT WITH THE UNIT THE CUSTOMER IS NOT RESPONDING TO MY EMAIL

2026幎6月17日
自発的なレビュヌ
Rolec Services Ltd ロゎ

Rolec Services Ltd からの回答

Hello,

Thank you for taking the time to share your feedback. We're sorry for the delays in our customer service and sincerely apologise for the frustration this has caused. We understand how challenging it must have been to not receive the level of support you expected.

We are here to help resolve this as quickly as possible. To allow us to locate your case, please send contact details and the unit serial number to rolec@rolecserv.co.uk as this will help us match your review with the records in our system and assist you more promptly.

Thank you, we appreciate the opportunity to put this right.

Sincerely,
Lexi – Customer Success Manager

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