I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... ãã£ãšèŠã
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Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... ãã£ãšèŠã
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If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence... ãã£ãšèŠã
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Having them delivered to my home is great. Gave you only 4 stars because sometimes the delivery can take more days than I expect. If I order on a Monday I expect it by Thursday latest - as an example... ãã£ãšèŠã
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Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, weâre showcasing the Numark brand to highlight our togetherness and commitment to our communities
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Rivington Road, WA7 3DJ, Runcorn, è±åœ
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4.0
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Superb service
I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept constantly updated by email and delivery is swift. Not only that but they send me a reminder when I am running low. How's that for service! No more trudging to the surgery for a repeat prescription and no more trips to the pharmacy to collect same!
2026幎7æ6æ¥
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Fast and polite service at RowlandsâŠ
Fast and polite service at Rowlands Pharmacy balloan road Inverness.
Served by Sarah
2026幎7æ25æ¥
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Rowlands Pharmacy ããã®åç
Good Afternoon,
Thank you for taking the time to share your experience with our Balloan Park Pharmacy. I will ensure that this is shared with their Area Manager so that the team can be recognised for the service provided.
Kind Regards
Chelsea
Sooo slow to serve folk and did notâŠ
Sooo slow to serve folk and did not stock medication
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience. i am sorry to learn that the service provided did not meet expectation, in order for me to investigate this further please can you advise which of our pharmacies this relates to.
In order for me to provide a bespoke response to these concerns please contact our Patient Experience Team at patientexperience@rowlandspharmacy.co.uk quoting 'Trustpilot'.
Kind regards
Chelsea
Fantastic
West Kilbride pharmacy, literally keeps me alive! Fantastic, caring staff who always go the extra mile to help.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Always a large Q
Always a large Q. Staff are good. There should be a priority line for just picking up prescription. Items on Prescription can be out of Stock. You wouldn't know till you go back the next day to pick the item up.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience. i am sorry to learn that the service provided did not meet expectation, in order for me to investigate this further please can you advise which of our pharmacies this relates to.
In order for me to provide a bespoke response to these concerns please contact our Patient Experience Team at patientexperience@rowlandspharmacy.co.uk quoting 'Trustpilot'.
Kind regards
Chelsea
Exceptional service from the staff
Exceptional service from the staff at West Kilbride Rowlands Pharmacy in North Ayrshire
Every member of staff go beyond to help I have absolutely no doubt that they are the best pharmacists in Scotland
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Really friendly and knowledgeable staff.
Really friendly and knowledgeable staff.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Fast friendly service
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Always friendly and helpful
Westkilbride pharmacy are aleays friendly and helpful. Super efficient
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good afternoon,
Thank you for taking the time to share your experience, in order for me to ensure that your feedback reaches the appropriate team please can you advise which of our pharmacies this relates to.
Kind regards
Chelsea
Totally reliable
Never an issue with ordering or delivering of my medication!
Totally reliable!
2026幎7æ24æ¥
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Rowlands Pharmacy ããã®åç
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
All works seamlessly
2026幎7æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
So quick and easy to order.
2026幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Easy and reliable service with a goodâŠ
Easy and reliable service with a good reminder option
2026幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Really good service from this pharmacy
Really good service from this pharmacy, I always use them & have never had a problem. Quick delivery time & communication is regular & informative
2026幎7æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thank you for the 5-star review! The support is truly appreciated. Have a wonderful day!
Chantal
Rowlands Pharmacy
Efficient service with excellentâŠ
Efficient service with excellent customer care
2026幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Wow, thanks for the amazing feedback! Hearing this completely made our day.
Chantal
Rowlands Pharmacy
A consistently excellent service
A consistently excellent service, from order to delivery with great communication throughout.
I receive monthly reminders by email to order my prescription and this is followed up with regular updates until delivery is received.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thank you for the kind words! We love knowing the experience was a great one.
Chantal
Rowlands Pharmacy
Rowlands Pharmacy ããã®åç
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy
Speedy prompt service
Speedy prompt service, excellent all round.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thanks for the positive feedback. It is great to know you had a good experience with us.
Chantal
Rowlands Pharmacy
delivered on time
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy
I would like to say how amazingâŠ
I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times.
She is always helpful helping people with babies, getting the queue down, sorting the lines of waiting people and if some meds are not there, she will find out why.
2026幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Rowlands Pharmacy ããã®åç
Good morning Ms Shortman,
Thank you for your kind words in relation to one of our colleagues. In order for me to ensure that this colleague is recognised for their hard work please can you provide further clarification on which pharmacy you attended as we do have more than one branch known as BRI.
Kind Regards
Chelsea
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