I have been purchasing units from RPGShow for 4 years now and over time I have come to realize that you get what you pay for. Yes, they are pricey, but again you get what you pay for because the quali... もっと見る
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レビュアーのコメントを見てみましょう
I absolutely love this wig company! Their wigs are incredibly soft, full, and beautiful. The lace is strong, durable, and blends seamlessly with my skin tone, which makes installation so easy and na... もっと見る
企業が回答しました
I have been very pleased with my RPGshow. I like how their company website gives the opportunity to customize wigs, such as deep bleaching and hairline options. Their wigs are lovely and the hair wash... もっと見る
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It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... もっと見る
企業が回答しました
企業情報
当該企業による記述
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
連絡先
4.1
ほぼ満足
250件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Quality isn't what it used to be
I've been an RPG show customer since 2011 and have not tried any other wig company. I typically alternate between wigs and braids, mainly wearing wigs and I keep my glueless wigs well maintained; no blow drying, limited heat styling, air dry, finger detangle, I don't sleep in them, condition weekly etc. They usually last me about a year or more. At first all of RPGShow's glueless wigs were full lace then over the years they added tracks to the majority of the wig which was fine as I only wear middle or side parts. The last wig however that I purchased in 2023 I believe was my second Touchedbytim006 or 005 wig tangled and shed so terribly that I would have hair all over my home, the tangling would be so significant that it would embarrassing in public when i took off my jacket etc. I contacted them and they said that perhaps it was due to overprocessing and long shipping time as I ordered a Jet black wig so they offered to send me a natural black wig replacement for free which was great customer service. Unfortunately, that wig also had extreme tangling and shedding and the ends looked fried and had many split ends also over time the natural black wigs turn into a dark brown dull colour. I reached out again and they offered to send me a kit which included a special detangling comb and products but they didn't work. It's unfortunate that at this point I have to find another wig company as I can't take that risk again. $500+ is too much to spend on a wig that sheds and tangles to that extent that is full of split ends. I considered switching to another model but I'm afraid that I'll have the same issues and I'll be out anther $560 having to replace it.
2024年11月6日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Kay,
Thank you so much for sharing your experience with us. Your feedback means a lot to us, especially as a valued customer who has been with us for so long. We truly appreciate your honesty and the time you've taken to communicate your concerns.
We are genuinely sorry to hear about the challenges you've faced with both wigs. We understand how disheartening and frustrating this must be for you, especially considering your dedication to caring for your wigs so meticulously.
At our company, ensuring the quality of our products is of utmost importance to us. Each wig goes through a rigorous quality control process to ensure it meets our standards before it reaches our customers. It's perplexing to hear that the wigs you received experienced tangling and shedding issues, as the both wigs were crafted with care and did not undergo over-processing. It is not a common occurrence with our products.
Your feedback is incredibly valuable to us, and we want to work with you to resolve this situation. Are you still using the wigs, and how are they holding up now? If you would like to discuss this further or need any assistance, please don't hesitate to reach out to our customer service team via email. We are here to support you and are committed to finding a solution that meets your needs. Additionally, we are more than happy to provide any additional guidance on care and maintenance to ensure you have the best possible experience with your wig.
Thank you again for sharing your feedback with us. We look forward to the opportunity to assist you further and regain your trust in our products and services.
Warm regards,
RPGSHOW Customer Service
I absolutely LOVE these wigs
I absolutely LOVE these wigs! The quality is always top notch and the customer service couldn’t be any better. I’ve bought ready to ship wigs and even had a custom color done! Anytime I’ve had a question or concern about my order, customer service is quick to reply with solutions! I don’t order my wigs from anywhere else!
2025年9月10日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Megan,
Thank you SO much for this incredibly kind and thoughtful message! We are absolutely THRILLED to hear that you love our wigs and have had such a wonderful experience with us.
Hearing that you enjoy both our ready-to-ship styles and our custom color service truly means the world to our entire team. We pour a lot of love and care into every order, and our number one goal is to make sure you're happy. It's fantastic to know that our customer service team has been able to provide you with quick and helpful solutions whenever needed.
You are exactly the kind of customer we love having in the RPGSHOW family, and we are so grateful for your loyalty. We can't wait to help you with your next fabulous look!
Warm regards,
RPGSHOW Customer Service
Love the hair!
I have been purchasing from Rpgshow for a long time. The quality of the wigs is really good and the customer service has been great. It is my go to company for when I need a new wig and it helps knowing that if there was to be an issue they will take care of it.
2025年9月28日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Yolanda,
Thank you so much for your wonderful feedback! We are absolutely beaming over here.
Hearing that you love the hair, trust our quality, and have had great experiences with our service means the world to us. Loyal customers like you are the heart of RPGSHOW, and we're so grateful to be your go-to wig company.
We can't wait to help you with your next style and wish you many more great hair days ahead!
Warmest regards,
RPGSHOW Customer Service
My wig arrived and was as described
My wig arrived and was as described. No shedding. I washed it and still no shedding. The hair is decent quality. As long as the quality is consistent I will continue to buy from them.
2025年8月21日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Nikki,
Thank you so much for sharing your feedback with us! We are delighted to hear that your wig arrived just as described and that you are pleased with the quality. It's fantastic that there was no shedding even after washing it.
We strive to maintain this level of quality consistency to ensure your satisfaction. We look forward to serving you again in the future. If you have any more feedback or questions, please feel free to reach out to us.
Thank you for choosing RPGSHOW!
Warm regards,
RPGSHOW Customer Service
I WOULD NOT EVER RECOMMEND RPGSHOW WIG!
So disappointed after watching many YouTube reviews about rpgshow wigs for years I finally decided I was going to invest in what I thought was going to be a high quality wig that would last me roughly 1 year. I brought the wig on 28/08/25 I paid £353.32 and received it on 8/9/25. Well! When I got the wig my first impression was wow the hair looked amazing, it was so good that I over looked the fact that I asked for dark brown lace and got light brown/white lace, I was willing to tint the it myself. Anyway I tried the wig on and it was too small but I made it work as I know that sending wigs back is a whole other drama that I really couldn’t be bothered to deal with so I made it work. Fast forward to only 3 days later I washed and water dyed the hair black and noticed that the skin had a lot of hair in the plug whole, at first i thought it was my daughters hair but then when i started running my fingers through the wig lots of hair was coming out i could not believe it, how was this happing after years of watching YouTubers review them online saying nothing but good things to finally be able to blow some money on an expensive wig for it to be worse than a £80 wig I got from Ashimary is crazy to me. I now have gaps in the lace where the hair has come out so much. I sent them a WhatsApp message and I’m waiting to see what they say, I have also checked with my bank to see what my options are and they have told me to reach out to RPG show first then if that doesn’t work I can reach out to them and possibly get my money back as I paid with my credit card and it seems the company is a scammer. Let’s hope RPGshow have a conscience and give me my money back. I would not recommend this company.
Update: 15/09/25
They got back to me and have offered me a new lace frontal. Hopefully this will be better than what I originally got. Will keep you updated when it arrives.
UPDATE 8/10/25
STILL HAVENT RECIEVED MY REPLACEMENT FRONTAL SO IV ASKED FOR A REFUND. REALLY BAD EXPERIENCE FOR ME IF YOUR THINKING ABOUT BUYING FROM HERE... GOOD LUCK
2025年9月9日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Sadie,
I'm sorry to hear about your disappointing experience with the RPGSHOW wig you purchased. It's frustrating when a product doesn't meet your expectations.
It's great that you are keeping us updated on the situation, and I truly hope that the new lace frontal will be meet your expectations. If you have any further concerns or need assistance, please don't hesitate to reach out via email service@rpgshow.com. Your feedback is valuable, and I appreciate you sharing your experience with us. Wishing you the best as you await the arrival of the replacement lace frontal.
Warm regards,
RPGSHOW Customer Service
Do not buy from them
The wig was improperly sewn, huge gap in the wig, the smell was so bad. Tolerable after 30 washes, no exaggeration. They took the wig bag and fixed the gap, by making the custom unit smaller, so it didn't fit. The wig was 600. They did not give me another wig. They did a horrible job fixing the problem. I regret ever buying a wig from them. They are not honorable. Do not spend any money on this company. My daughter had a good wig from them, so I thought I would too. I didn't. Please dont take a chance, we deserve better
2024年11月4日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Rihanna Haiti,
I am truly sorry to learn about the challenges you faced with your recent purchase. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share your experience. At RPGSHOW, we are dedicated to providing top-quality products and exceptional service, so it's truly disheartening to hear that we did not meet your expectations this time.
Your satisfaction is our top priority, and we take your concerns very seriously. To swiftly address the issue at hand, could you kindly confirm if you are referring to order 501139406, which was purchased in 2023?
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced. We are eagerly awaiting your further confirmation so that we can resolve this matter promptly.
Warm regards,
RPGSHOW Customer Service
Great customer service
The wig color looked a bit different from the one on the site but due to my specific request they sent me a picture before shipping it and I approved of the slightly different shade since it was quite pretty as well. The CS reps were also very helpful throughout my order.
In terms of the wig quality, its great! I've gotten a lot of compliments wearing it! The only thing I noticed is that the curls don't hold very well when I style it. Other than that I have no complaints!
2025年8月8日
自発的なレビュー
RPGSHOW.COM からの回答
Dear JAMES,
We're glad to hear that you had a positive experience with our customer service team and that you found the wig color to your liking after the slight difference. It's fantastic to hear that you're receiving compliments on the wig and that you're happy with the overall quality.
If you ever need tips on styling or have any questions, feel free to reach out. Thank you for your feedback and for choosing us for your wig needs!
Warmest regards,
RPGSHOW Customer Service
I love the wigs that I order from this…
I love the wigs that I order from this company. I get mines customized the way that I like. The last one was the most impressive it is gorgeous. I will continue to purchase from this company.
2025年6月13日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Pearl Dennis,
That's wonderful to hear! We're thrilled that you love the customized wigs you've ordered from us, especially the most recent one. We're delighted that you find it gorgeous and that you plan to continue purchasing from our company.
If you ever need assistance or have any special requests, feel free to reach out.
Thank you for your continued support!
Warmest regards,
RPGSHOW Customer Service
Excellent customer service and…
Excellent customer service and customizable wigs for all budgets.
2025年9月7日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Alena,
Thank you for your kind words! We are thrilled to hear that you appreciate our excellent customer service and the wide range of customizable wigs we offer to cater to various budgets. Providing top-notch service and quality products that meet your needs is our utmost priority.
If you ever have any specific requests or questions, please do not hesitate to reach out. We are here to ensure that you have a fantastic experience with RPGSHOW every time.
Thank you for your support!
Warmest regards,
RPGSHOW Customer Service
Custom wig review
Custom wig review! I do not recall the exact name of the wig but it’s a Dominic wig, that I custom colored blonde. It’s really nice!
Csr service: working with ADA is great, she’s detailed, thorough and makes recommendations and suggestions that make sense and that I wasn’t thinking about, she’s very good.
Processing: this is where the ✨ ⭐️ stars dropped off, it takes entirely too long to make my wigs who wants to wait 30-55 plus days just for their wig to be made and then shipped. @RPGshow please improve your custom process timing.
Wig: I like the outcome of the wig. What I notice is the hair on the closure is different from the rest of the wig. Different in that the quality isn’t as good as the wefts. With blonde wigs I feel you all should provide guidance on how to maintain these units. The blonde wigs dry out, they get brassy over time, should the wigs be stored away when not worn or on a mannequin head?. Im not a fan of the draw string concept, I don’t feel it works well. Theres know option to upload photos.
2025年8月17日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Melanie,
Thank you for your feedback on your custom Dominic wig. We're glad you're enjoying the blonde color and had a positive experience with ADA.
Your comments about processing time, wig quality, and maintenance are noted. We'll work on improving our processes and providing better care guidance for blonde wigs. Your input is valuable to us! If you have any more thoughts or questions, feel free to let us know.
Thank you for choosing RPGSHOW!
Warmest regards,
RPGSHOW Customer Service
The hair is always good quality…
The hair is always good quality and customer service is great. The shipping takes longer than I would like sometimes but that has been my experience everywhere nowadays.
2025年9月4日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Kevan,
I'm delighted to hear that you've consistently experienced good quality hair and excellent customer service with RPGSHOW.
Your satisfaction is our top priority. Regarding shipping times, we understand your concerns, rest assured, we are constantly working to improve our shipping processes to minimize any delays and ensure a smoother experience for you.
If you ever have any specific concerns or need assistance with your orders, please feel free to reach out. Thank you for your continued support and understanding!
Warmest regards,
RPGSHOW Customer Service
RPGSHOW.COM からの回答
Bonjour,
Je suis ravi(e) d'apprendre que vous adorez votre perruque en dentelle ! C'est formidable de savoir que tout est parfait.
Au fait, n'hésitez pas à consulter l'e-mail d'ada@rpgshow.com. Si vous avez des questions ou besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner à chaque étape !
Merci de votre fidélité et de votre confiance en RPGSHOW ! 💖
Cordialement,
Service client RPGSHOW
Misleading photos, scam site
I just recieved a wig that looks absolutely nothing like the wig that I ordered. Not only that, there are extremely visible tracks at the top of the wig, for over $200, this is unacceptable. I feel totally scammed and angry that they mislead customers like this. Do not waste your money on these wigs and look somewhere else.
2025年9月3日
自発的なレビュー
RPGSHOW.COM からの回答
Hi dear,
I'm truly sorry to hear about the disappointment you've faced with the wig you received. Your feedback is incredibly valuable to us, and we want to address your concerns promptly.
Your satisfaction is our top priority, and we are committed to making things right for you. To assist you effectively, could you please provide us with your order number or the email associated with your purchase? Alternatively, you can share your feedback directly with our Customer Service Manager, Tina, via email at tina@rpgshow.com. Your cooperation will greatly help us investigate the issue thoroughly and work towards a resolution that aligns with your expectations.
Thank you for bringing this matter to our attention. We are dedicated to ensuring your satisfaction and look forward to assisting you promptly.
Warmest regards,
RPGSHOW Customer Service
Great buy!!
This is my second purchase and I must say by far this is the best wigs I've purchased. Their quality stands out above the rest, very true in length. Received a lot of compliments. It's worth the price, and a great investment.
2025年8月24日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Sharlene,
Thank you so much for your wonderful feedback! We're thrilled to hear that your second purchase with us has been such a success. It's fantastic to know that our wigs have exceeded your expectations in terms of quality and length, and that you've been receiving lots of compliments. We're delighted that you find our products worth the price and a great investment.
Your satisfaction is our top priority, and we're grateful for your support. If you ever need any assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!
Warm regards,
RPGSHOW Customer Service
Leider kann ich nur 4 Sterne geben.
Leider kann ich nur 4 Sterne geben.
Ich bin eigentlich mit den Perücken von RPGSHOW sehr zufrieden. Aber das ist jetzt die 2. Perücke die länger ist als ich sie bestellt habe.
Ich bestelle immer 14 Inch Länge und bei der letzten Perücke und auch bei der aktuellen Perücke ist die Länge bestimmt 18 Inch.
Das sind jedes Mal 60 Euro die ich zusätzlich für einen Friseur bezahlen muss.
Das müsste nicht sein weil ich ja die richtige Länge bestellt habe ,aber eine andere bekommen habe.
Bitte darauf achten das man auch das bekommt was man bestellt hat.
2025年8月22日
自発的なレビュー
RPGSHOW.COM からの回答
Liebe Daniela,
Wir freuen uns sehr über Ihr Feedback und Ihre Zufriedenheit mit den Perücken von RPGSHOW. Wir bedauern die Unannehmlichkeiten, die durch die abweichenden Längen Ihrer letzten Bestellungen entstanden sind, sehr.
Es ist uns sehr wichtig, dass Sie genau das erhalten, was Sie bestellt haben. Wir untersuchen dieses Problem aktiv. Sie erreichen uns unter service@rpgshow.com.
Ihre Treue und Ihr Verständnis sind uns bei RPGSHOW sehr wichtig. Bei weiteren Fragen oder Anregungen können Sie uns gerne kontaktieren. Wir unterstützen Sie gerne bei jedem Schritt.
Mit freundlichen Grüßen,
RPGSHOW Kundenservice
Unwearable for £292!!
I purchased a wig on clearance that was customisable. And no it wasn’t from your RPG Outlet! The wig I got from the outlet was just fine! Lasted well over a year! This wig from RPG show was ordered with brown lace, they sent white. Hair colour supposed to be natural it was black! I contacted them with pictures of what was expected and what I got, I didn’t even bother complaining about the hair colour at this point as I just needed the lace to be a colour I could wear! They finally offered I return for them to dye the lace, return postage paid by me, or £30 and I keep the wig and get the lace dyed. I reluctantly opted for the £30, as of today, still waiting for a reply and my £30. So from the time I ordered the wig until now I’ve not been able to wear it! Ordered around 17 July! Now end of August it sits in the box. Could have gotten the same for half the price from any other wig seller online but went with them because the first one I bought from the outlet lasted for over a year. So I’m not buying from them again! Almost £300 I do not have to throw away! Well they replied. They emailed me a pdf that was supposed to be proof they sent the refund of £30 to cover the cost of colouring the lace. It’s never been received and now I’m having my bank pursue. To top it off the wig is shedding like crazy so not the quality they had before. Such a shame very disappointed. Ours not about £30 it’s about trust! Would have highly recommended previously but not anymore. The sad thing is the hair quality seems really nice, but the wig making quality is not. I should have waited until I got to my supplier in NYC.
2025年8月21日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Ms. Hartley,
I hope you're doing well. I wanted to update you on the refund process. Once we confirmed the solution, our finance department promptly processed a refund of £30 back to your original payment account. Additionally, we have sent you the corresponding refund voucher for your reference.
We apologize for any inconvenience this may have caused. We kindly suggest reaching out to your bank to further investigate the status of the refund. Sometimes, there might be slight delays in processing on the bank's end.
Your satisfaction is our priority, and we want to ensure that everything is resolved to your satisfaction. If there's anything else we can assist you with or if you need further help, please feel free to reach out via email service@rpgshow.com. Thank you for your understanding and patience.
Warmest regards,
RPGSHOW Customer Service
I ordered a non custum wig (clearance)…
I ordered a non custum wig (clearance) 4days ago.. when i looked at my invoice at the bottom it had highlights for * about us and *customer service.. when u click on highlights it does NOTHING.. so i looked and saw their number.. clicked to call on THAT and its disconnected so i then tried to chat, which they have as another way of contacting them besides email and tho it says they will * respond after a few minutes.. they HAVENT and it was never answered(all day-no response).. my email also went unanswered so they basically are NOTHING what they claim to be
2025年8月9日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Breelynn,
I sincerely apologize for the inconvenience you've encountered with your recent wig purchase. Your frustration with the unresponsiveness of our customer service channels is completely understandable.
Upon reviewing your order, I noticed that it was made through our sub-brand, RPGSHOW OUTLET. I have immediately notified the team at RPGSHOW OUTLET about your situation and have requested them to reach out to you promptly. Kindly keep an eye on your email inbox, as they will be contacting you shortly. For direct communication, you can also reach them at outlet@rpgshow.com.
Once again, I apologize for any inconvenience this may have caused you. Your satisfaction is our priority, and we are committed to resolving this issue for you as swiftly as possible.
Thank you for your understanding and patience.
Warm regards,
RPGSHOW Customer Service
Communication was great
Communication was great, awesome customer service and very responsive. My wig arrived in good time, earlier than expected. My drawstring though got torn and loose, not sure why but the wig quality, definitely the BEST!
2025年4月11日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Vee.
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your wig arrived earlier than expected. We're sorry to hear about the issue with the drawstring, but we're glad you're loving the overall quality of the wig. Your satisfaction means the world to us!
If you need any assistance or have any further feedback, feel free to reach out.
Thank you for choosing RPGSHOW!
Warm regards,
RPGSHOW Customer Service
They sell rubbish
They sell rubbish. I have gotten terrible hairs from vendors, but this company tops the list. My entire frontal went bald within 2 months, and the bundles tangle like crazy.They’re scammers.
2025年7月17日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Ada,
Thank you for sharing this information with us. We've confirmed that our customer service representative has sent you a new bundle to address the density issue. We apologize for not receiving your feedback regarding the bundle tangle issue via email.
Rest assured, our customer service representative will reach out to you again via email soon to follow up on this matter. We appreciate your understanding and patience as we work to ensure your satisfaction.
If you have any further concerns or feedback, please feel free to let us know. We're here to assist you every step of the way.
Warm regards,
RPGSHOW Customer Service
I had a wonderful experience with…
I had a wonderful experience with RPGShow. This company and their employees went above and beyond to make sure I was taken care of and that the wig I ordered was made to my specification. Their customer service was second to none and they made me feel like they truly valued my business. That on top of the best quality hair, why would you buy a wig anywhere else. I will buy more wigs from them in the future for sure.
2024年11月28日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Chantalle,
We're absolutely glowing after reading your kind words - thank you for making our team feel so appreciated! Knowing we could create your perfect wig and provide service that made you feel valued means everything to us.
P.S. Be sure to check ada@rpgshow.com for exciting updates-we’d love to keep the surprises coming your way!
We truly appreciate your trust and loyalty!
Warm regards,
Customer Care Team
RPGSHOW
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