RPGSHOW.COM レビュー 250

I’ve purchased 5 wigs from here & planning on getting more. Good quality, easy communication, and the wigs last. There was one I got that didn’t quite seem like picture color but I chalked it up to texture since it can give a different hue in person. It was still overall quite nice & I had no complaint. Customer service reached out to ensure my satisfaction. They even reached out to confirm the wig cap size before shipping a different order since one I ordered previously was different! My most recent double purchase looked better than I thought and the lace blended beautifully on each one.

Love every wig I purchased! I have over 5 wigs and they continue to get better and better. Customer service is amazing. I will never stop ordering from them.

I have been truly satisfied with all of my purchases from RPG. The quality of the wig is fantastic.

I was introduced to RPG more than 10 years ago. Dealing with hair loss is pretty traumatic, but the company has made it easier to handle. The hair (even sale units) is high quality. I order perhaps 2-3 wigs per year, and had only one that seemed over-processed and not up to standard. Customer service is excellent. They respond to questions and issues within about 48 hours. Glad to be a loyal customer.

I have been ordering from RPG for the past 5 years. I order at least 2 wigs a year. They are phenomenal!!! Never had a problem and I was always able to dye and add the highlights that I like. The quality and care are very good. You can’t go wrong if you’re a wig wearer and very natural looking.

I’ve had the best experience with the RPGSHOW! First, I have been wearing wigs since 2008 due to hair loss. The quality of this wig is the best I have ever seen - it’s real human hair and the stitching and craftsmanship is incredible Also, no shedding!
This company is very customer focused. I had a problem with the original unit and they worked with me - we exchanged photos so they could see examples of what I wanted - to get the wig exactly how I wanted. I highly recommend RPGSHOW for great hair and service!

I love my handband wig because literally everyone thinks its my real hair! I will be purchasing only from RPGSHOW now.

It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refund. Still waiting for return postage refund to come through. I ordered it as it looked just like my natural hair before I lost it so I was super excited but I wouldn't buy anything from this company again after such huge disappointment. Due to Paypals currency exchange from dollars to GBP, I received £26 less than I paid which isn't ideal either!

RPG never miss !!! I’ve been buying units from this company for over 15 years. Never have any complaints great hair, love RPG

I have been purchasing wigs from RPG show for over 15 years.. Honestly I think they have the best quality wigs I’ve seen.. If there is ever an issue they are always willing to help.. Just purchased 2 units last month and they are definitely gorgeous wigs. Very natural look with great quality hair.. Thanks for always giving us your best..

Unfortunately, I am extremely disappointed. I am bound to a wig for health reasons and have been shopping regularly at RPG for 7 years. The hair quality was not the best, so I had to order a new one twice a year because the hair started to knot a lot and was simply no longer supple, usually after just 3 washes. I have had such a bad experience with the last three wigs I ordered since last year. With one of them, the hair loss was so extreme right from the start that she lost a lot of hair and also developed real holes on the top of her head after just one month. The customer service realized that it was a production error and only offered me a voucher of 300 dollars, the wig cost about 450 dollars. I then ordered another one. She didn't have extreme hair loss but the same thing happend again on the top of her head. There are extremely large holes, you can imagine it like circular hair loss but with a wig. I've had good experiences with customer service over the years, but I can no longer accept receiving a voucher that doesn't even cover the value of the wig. Especially as this is not due to my care but to the extremely poor quality. I was able to overlook the poor hair structure, but I can no longer wear the wig if the hair is loose at the top of my head. In the meantime, I'd rather buy a wig for €1000 instead of this one, which costs less but only lasts 2-3 months if worn regularly. I am very disappointed as I was a loyal customer and would have liked it not to have come to this.

My POV: i'll start with what went well then move on to even better ifs. after waiting 56 days to receive the wig, im enjoying wearing the unit, the style and color are well done. i did a custom unit with a closure and mesh ventilated cap first wig purchase from rpgshow, csr was very responsive to my emails, ,desires and questions they had tremendous patience with me. ive shared some feedback directly with the back office for improvements. my experiences thus far have been good.

i must say im alarmed by the poor reviews i had no idea there were so many negative feedbacks about this brand. my experiences were really really good. ADA i think shes the best💕 she follows up and seems to care about my satisfaction. there's no option to upload photos or i would

This company is a complete scam! I specifically researched the wig I wanted to order beforehand. I watched several YouTube videos from paid influencers and then decided on a wig that was in stock. Strangely, after the purchase, my wig was not shipped immediately but only after I inquired, a week later. Unfortunately, I had to pay 13€ customs fees for FedEx to deliver the package to me (I live in Germany).
Finally, I received the wig, and what can I say... it does not look anything like the product pictures and videos. The base color was not an ash brown but rather quite reddish. The cut was completely frayed and crooked, the blonde highlights were very thick and partially incorrectly placed. Additionally, the blonde highlights were not properly toned, as some areas looked simply orange. The knots were not bleached, and I didn't have the option to choose that for my wig model, so I assumed that for 560€, the knots would be bleached as standard. Overall, the hair feels very damaged, and you can tell it is cheap hair of poor quality.
When I requested a return through customer support, they first rudely blamed me for not being satisfied with the wig. 1. The color varies depending on the screen, and 2. every wig is styled by hand, so it looks different. 3. I did not select the "Deep Bleach" option. Afterwards, they offered me $50 to have the wig color corrected at a hairdresser and a coupon code for my next order as compensation. They really tried everything to prevent me from returning the wig. Extremely unprofessional behavior from the company. If a customer is unhappy and can prove it with pictures, they shouldn't be so rude and make such silly compensation offers! For $50, I might have been able to fix the cut a little at the hairdresser, but nothing more. For this color disaster, I would have had to pay at least 200€ to fix it at a hairdresser, and many hairdressers in Germany are reluctant to dye wigs.
When I declined all these offers, they finally sent me the address details, and I have to pay for the return shipping to China myself because they do not offer a free return label. Shipping from Germany to China with tracking costs 46€!!! And I will not get that refunded.
I received my refund from RPGShow quickly, but unfortunately, due to PayPal's currency exchange from dollars to euros, I received 50€ less than I paid. Strangely, this has never happened to me before with PayPal, even though I have ordered in dollars or pounds many times. Overall, I lost €109 on this order and will never get it back. It was the biggest mistake to order from this company.
RPGShow has been the biggest waste of time and money ever. Better buy wigs from Hairvivi or even Shein—both have better quality than this scam company. The influencer ads on social media are fake; as a regular customer, you get a completely different quality.

I would avoid this company, poor costumer service. Messaged about adding colour to my wig, they sent a link to pay the extra fee but when I got the wig it was not coloured. I contacted costumer service multiple times re refund for the fee I paid for colour as it was not done. They completely ignored my messages. Poor customer service, lack of integrity of a company. Avoid!!

Use to be good but nowadays RPG Show has poor Quality, poor Color, poor Styling/cut. And to add insult to injury. They are still charging the same exorbitant prices for a much lower quality product.

I'm very pleased with the custom made wig from RPG. I appreciate the highly responsive and consistent customer service throughout the process.

The color and wig are lovely. I purchased an afro curly full lace wig with the name Diamond in it.

The customer service from RPG has been phenomenal. I’ve loved their attention to detail and dedication to ensuring the wig is exactly how I expected. I’ve ordered so many wigs since then and truly I’m convinced I’ve found my tribe. The selections are unbeatable and the coloring is so individualistic, there’s no way you can’t find your perfect match.

What made my experience great was the response time from RPG, and the friendliness of Tina!

I bought a wig from this company 2 months ago and it looked beautiful. I hesitated to write a review because I wanted to be sure that the quality could hold up especially after washing and restyling it. I wore the wig on a 2 weeks trip to Asia where it was hot and humid. And it held up. I washed it and restyled it twice and it looks and feels just like new each time. I can confidently say this is the best wig I’ve ever owned and have received so many compliments for it. The plus is the complimentary gift I received which included a beautiful scarf.

Yes, the quality of the hair is great - hands down but that is about it. The company is very helpful when you are buying but horribel when something goes wrong.
The return paragraph is just there to make you feel ok.

UPDATE: Issues resolved via my credit card carrier - directly.

I ordered my second unit from them an ordered the pre-cut lace service. The unit was great EXCEPT the pre-cut lace. The cutter just cut all the lace without regards for side burns - it was cut with the skill of a 5 year old.

I immediately contacted them with several pics of my unit vs the unit shown online WITH hair on the sides. I got basically a ball cap of hair with no real options to style the hair up or back.

They finally followed up and let me know they were closed over the weekend and to cancel my PayPal case and they were sorry and would help me. I was gullible and canceled case and then yup they tried to flip the scrip and offer $20 and to keep the useless wig.

I contacted PayPal and that is not a legal practice - DO NOT CLOSE YOUR case ever - I wish I had this advice. There is a work around if they do not comply with a full return at this point - thank you PayPal for the info. and this type of behavior goes on the sellers file.

I wanted an exchange originally because as I said the unit was amazing otherwise. I no longer thrust then doing an exchange so I have asked for a full refund and will purchase the unit without any lace cutting separately.

The fact I was not trying to get money back and took time to take pictures and explain should have been enough to work with me as a valued customer - which I guess I am not.

LESSON - Get your unit, inspect it carefully. File a claim if there is an issue and talking gets you no response. DO NOT CANCEL your claim until the refund or exchange has completed. No matter what they say.