I have been purchasing units from RPGShow for 4 years now and over time I have come to realize that you get what you pay for. Yes, they are pricey, but again you get what you pay for because the quali... もっと見る
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レビュアーのコメントを見てみましょう
I absolutely love this wig company! Their wigs are incredibly soft, full, and beautiful. The lace is strong, durable, and blends seamlessly with my skin tone, which makes installation so easy and na... もっと見る
企業が回答しました
I have been very pleased with my RPGshow. I like how their company website gives the opportunity to customize wigs, such as deep bleaching and hairline options. Their wigs are lovely and the hair wash... もっと見る
企業が回答しました
It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... もっと見る
企業が回答しました
企業情報
当該企業による記述
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
連絡先
4.1
ほぼ満足
250件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Absolutely love this wig!
Absolutely love this wig!! It looks so natural that people think it’s my own hair! The hair is just the right amount of thickness for me and the Yaki looks like relaxed hair. Definitely a winner!
Details below:
WigzbyCharise031
12 inch, Yaki
#3, medium dark brown
13*6 Glueless Swiss Lace Front 200%
Deep Pre-Plucked hairline
Deep Bleach
Light Brown Tinted Transparent Lace
2024年11月25日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Sharon,
Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you absolutely love your wig WigzbyCharise031. It's awesome that it looks so natural that people think it's your real hair - that's the best compliment ever!
We take pride in offering wigs with just the right amount of thickness to suit your preferences, and we're delighted that the Yaki texture gives the appearance of relaxed hair. Your happiness is what we aim for, and we're over the moon to hear that your wig is a total hit!
Thanks a million for choosing RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
This wig is absolutely the best I’ve…
This wig is absolutely the best I’ve ever owned! It looks so natural that it’s hard to believe it’s not my real hair. I constantly receive compliments about it; people are amazed by how full and vibrant it is. The color is stunning and perfectly matches my style. I only trust RPG Show for my wigs because they consistently deliver quality and beauty.
2024年11月1日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Janice,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are loving your RPGSHOW wig and that it has exceeded your expectations.
It warms our hearts to know that the wig has brought you so much joy and confidence. Your kind words about the natural look, fullness, vibrancy, and color accuracy truly mean a lot to us. At RPGSHOW, we strive to provide high-quality products that not only meet but exceed our customers' expectations.
We are delighted to be your trusted choice for wigs, and we are grateful for your loyalty and support.
Warm regards,
Customer Care Team
RPGShow
Don’t You Dare Buy Their Wigs
Worst wig company of all because they’re advertised as if they’re selling high-quality, high-fashioned wigs, but the hair bunches and tangles after the first wash. This company made me lose faith in influencers. I purchased two wigs at once. The first two weeks were beautiful. After the first wash, I could no longer wear them. I’m a person who knows how to take care of wigs, so this was highly disappointing.
2023年11月30日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Pamela,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience with our wigs. We strive to provide high-quality products that meet the expectations of our customers, and it is disheartening to learn that the wigs you purchased did not meet these standards.
We understand the frustration you must feel, especially after initially enjoying the wigs for the first two weeks. Please know that your feedback is invaluable to us, and we take it very seriously. We will investigate this matter further to ensure that such issues are addressed and resolved promptly.
We apologize for any inconvenience this may have caused you and appreciate your understanding. If there is anything we can do to make this right or assist you further, please do not hesitate to reach out to our customer service team [tina@rpgshow.com] .
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our products and services.
Warm regards,
Customer Care Team
RPGShow
Purchased many wigs over the years
Purchased many wigs over the years. The price has gone up faster than inflation and other companies.
Quality used to be great but literally my last few wigs suffered from extreme toxic smell and were nice.
As another review stated - they are using so much chemical to get the hair nice and the smell 'never' washes away. I hated the smell it made the whole room/house stink. So god knows how you are meant to go out in public and not feel ashamed.
On my last few orders I always 'specified'. Please CHECK the hair before posting it and do not post it to me if it smells...cancel my order. That didn't work at all.
The very last order I said please also send me a photo of the hair before posting. They forgot to do so and it arrived stinking! There is no coordination between the website and whichever company they are buying from clearly. I don't know who their supplier is selling toxic wigs.
The 'special' shampoos they offered to wash to rid the smell did absolutely nothing. I tried everything from washing up liquids, fabric conditioners after trying normal scented shampoos etc.... the smell did not shift.
As a result the hair dried out due to constant washing and scrubbing to get this EXPENSIVE wig to work and became a MOP.
I wasted money on the wig.
Time emailing rpgshow complaining (they could have easily replaced it).
Time sprashing it with freshner.
I'd style it for work, head into a meeting and my hair bunched up. AWFUL and so embarrasing.
Haven't bought a wig since but did try to order a few times after and never can bring myself to it.
I know the wigs have one of the best hairlines but the hair ... the smell?
2023年11月1日
自発的なレビュー
RPGSHOW.COM からの回答
Hi Dear,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your recent wig purchases. Your satisfaction is incredibly important to us, and we are truly sorry to hear that the quality of the wigs you received did not meet your expectations.
We understand your concerns regarding the strong smell that corresponds to your recent orders. This scent is caused by the use of styling potions by hairstylists during the styling process, and we want to assure you that this scent is harmless to the human body. We take your feedback seriously and will address this issue with our team to ensure that such instances are avoided in the future.
We apologize for any inconvenience caused by the lack of coordination in fulfilling your request to check the hair before shipping and provide a photo. This oversight is regulatory, and we have taken steps to improve our processes to prevent similar occurrences moving forward.
We genuinely appreciate your loyalty over the years and are saddened to hear that your recent experiences have deterred you from making future purchases. We would like the chance to make this right for you. Please reach out to us at [tina@rpgshow.com] so that we can address your concerns and work towards a resolution that meets your satisfaction.
Once again, we apologize for the inconvenience and disappointment you have faced. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our customers.
Warm regards,
Customer Care Team
RPGShow
Buy elsewhere
I purchased a custom wig that cost me close to 600. When I received it, I didn't look at it right away, big mistake. I opened it about 2 months later. The smell was horrible, smelled like a locker room. I washed that wig with numerous stuff, washed it over 10 times and the smell was still there. Then there was a huge gap in the middle. The quality of the hair was perfect. So they agree to fix the situation, I thought they'd take the old wig and give me a new one, they sent me the same wig, but it is smaller. So now it does not fit and after 7 more washes the smell did go away, but now I have a fixed smaller wig.
2023年10月15日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Empress Lya,
We appreciate you taking the time to share your experience with us. I want to express my deepest apologies for the challenges you faced with the custom wig you purchased from RPGSHOW.
Please know that we take the quality of our products very seriously, and each cap size undergoes rigorous measurement and quality checks before being shipped to ensure they meet our standards.We truly value the feedback of our customers, and it deeply concerns us to hear about the issues you faced, including the odor and missing middle parts. To assist you in resolving the concerns you have raised, we have already reached out to you via email at tina@rpgshow.com. Kindly check your inbox at your earliest convenience.
Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that you have a positive experience with RPGSHOW.
Thank you for bringing this matter to our attention, and rest assured that we are taking all necessary steps to address and resolve these issues promptly.
Warm regards,
Customer Care Team
RPGShow
Mixed Experience: Exceptional Lace, Disappointing Hair Quality
I had high hopes for this lace front wig, but I must admit my experience was somewhat mixed. Upon receiving the wig, I noticed an unpleasant odor, which prompted me to wash it immediately. Unfortunately, during the washing process, I observed significant breakage, especially at the ends. This issue worsened when I attempted to blow dry the hair.
My hairstylist suggested that the hair might be a blend of human and synthetic fibers, though I haven't verified this. Despite my efforts to care for the wig using serums and heat protectants, the hair remained prone to frizz, shedding, and tangling. It's possible that the bleaching process may have compromised the hair's integrity.
On a positive note, the lace on this wig was truly exceptional. It was light, seamless, and nearly undetectable - perhaps the best lace I've encountered on a wig. This quality alone warranted three stars in my rating.
While I had hoped to find an affordable alternative to my usual wig supplier, I ultimately returned to my regular choice. I sincerely hope the company can improve their hair quality to match the excellence of their lace. If they do, I would gladly consider them for future purchases, as I buy wigs frequently.
I share this review with the hope that it might contribute to product improvements, potentially offering wig enthusiasts like myself another reliable option in the future.
It’s important to note that I submitted this review on their website on Aug 28, 2024, but it was not posted. I believe constructive feedback is valuable for improvement, so l am sharing it here instead.
Product: Long Side Part Wavy Champagne
Blonde with Highlights Lace Front Wigs -
RogerMedina018
2024年6月6日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Kerysa,
Thank you for sharing your detailed feedback on your experience with the Wig RogerMedina018 from RPGSHOW. We genuinely appreciate your thorough assessment and constructive criticism, as they provide us with valuable insights to enhance our products and services.
We are thrilled to learn that you found the quality of the lace on the wig to be exceptional. Your positive feedback highlighting the lace's lightness, seamlessness, and undetectability is truly encouraging for us. Rest assured, we are dedicated to maintaining this high standard of excellence in our lace quality.
Furthermore,we assure you that our website has always utilized 100% real human hair, and there has never been any mixing of synthetic fibers. We also value your concerns regarding issues such as odor and entanglement. Ensuring that every aspect of your shopping experience with us is satisfactory is of utmost importance to us. To address these concerns promptly and effectively, we have already contacted you via email at tina@rpgshow.com. We kindly ask you to check your email at your earliest convenience for further assistance.
We sincerely apologize for any inconvenience you have experienced. At RPGSHOW, we are committed to providing exceptional customer service and ensuring that every interaction with our brand is a positive one. Your feedback is invaluable to us, and we are fully dedicated to resolving any issues you may have encountered.
Warm regards,
Customer Care Team
RPGShow
Just gorgeous hair!
The customer service was great. My wig arrived on time. The quality of the hair is the best. The color is just gorgeous. I am a beginner after losing my hair during chemo treatments. Since it was one of my first wigs, I didn't mind the cost as long as I got quality. Wow! Seriously, I recommend RPGShow. You will be so happy. Worth every penny.
2024年7月24日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Yvette,
Thank you so much for taking the time to share your experience with RPGSHOW! We are thrilled to hear that you are satisfied with the customer service, timely delivery, and the quality of your wig. It warms our hearts to know that we could provide you with a product that met your expectations and brought you joy.
We are truly honored to have been a part of your journey, especially during such a challenging time. Your kind words and recommendation mean the world to us.
Thank you for choosing RPGSHOW. We wish you all the best and hope that your new wig continues to bring you confidence and comfort.
Warm regards,
Customer Care Team
RPGShow
I worked with Tina and the customer…
I worked with Tina and the customer service was amazing! Quick responses to my emails and clearly communicated every step of the way for my exchange.
2024年7月11日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Paula,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience working with Tina and that our customer service met your expectations. Providing quick responses and clear communication is something we strive for, and we're glad to hear that it made your exchange process smooth.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Customer Care Team
RPGShow
This is an update on how much I love…
This is an update on how much I love this hair!
I recently traveled to Italy, and the wig was perfect 😍!
It stayed on the whole week I was there, showered and slept with it; I didn’t need to do anything.
2024年5月20日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Gessie,
Wow, thank you for sharing your amazing experience with us! We are thrilled to hear that our wig accompanied you on your trip to Italy and performed so well.
It's fantastic to know that it stayed on perfectly throughout your stay, requiring no extra maintenance. Your satisfaction is our priority, and we're delighted that our product added to the enjoyment of your trip.
Thank you for choosing RPGSHOW, and we look forward to providing you with more exceptional products in the future!
Warm regards,
Customer Care Team
RPGShow
Top quality, Honest, and A Gem in the Industry
Top quality. Customized and provided the opportunity to create a very specific piece. The shipping is exactly as it states, no sooner and no earlier, so be sure to align your expectations exactly to what the site outlines. The best thing is not just the quality but that you really know what you are getting. Honest and informative. I am a repeat customer and I highly recommend.
2024年4月1日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Vivica,
Thank you for your glowing review! We're thrilled to hear that you appreciate the top quality and customization options.
We take pride in being transparent about our shipping timelines to manage expectations effectively. It's fantastic to hear that you find our platform both honest and informative.
We truly value your continued support as a repeat customer and appreciate your recommendation.Thank you for choosing us!
Warm regards,
Customer Care Team
RPGShow
Love this wig
Love this wig. It blends really well with natural hair. Every one always asks me how I grow my hair so long.
2024年5月29日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Sandra,
Thank you for your positive feedback! We're thrilled to hear that you love your wig and that it blends seamlessly with your natural hair. Your support means the world to us!
Warm regards,
Customer Care Team
RPGShow
Thoroughly Satisfied
RPGShow is always professional and have done a fantastic job with each wig I have purchased. I am thoroughly satisfied with their work.
2024年4月2日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Vanessa,
We are delighted to hear about your positive experience with RPGSHOW! Thank you for your kind words and for trusting us with your wig purchases.
Our team works hard to maintain a high level of professionalism and quality in every aspect of our products and services. Your satisfaction is our top priority, and we are thrilled to have met your expectations.
Thank you for being a valued customer of RPGSHOW!
Warm regards,
Customer Care Team
RPGShow
Quality guaranteed
I have been purchasing RPGshow wigs for years. I really enjoy the lighter color units because it’s so hard to find quality blonde/golden bronze wigs. I typically buy one every season. The reason I choose to shop with them is because of the quality, there’s usually a great sale during the holidays and the color options. I always know what to expect. The quality is outstanding and they last for years!
2024年4月14日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Chereese,
It's wonderful to hear about your long-standing loyalty to RPGSHOW and your positive experiences with our products!
We are thrilled that you enjoy our lighter color units. We take pride in offering a wide range of color options to cater to our customers' diverse preferences.
Thank you for highlighting our quality, consistency, and durability. We appreciate your trust in us and are glad to hear that our wigs have been lasting you for years. We strive to provide excellent products that meet your expectations season after season.
We are grateful for your continued support and look forward to serving you with more exceptional wigs in the future!
Warm regards,
Customer Care Team
RPGShow
Best wig company
I’ve purchased several wigs from this company and they’re the absolute best! I always get so many compliments on my wigs and they look so nature :) and I can’t forget about the customer service…. Its AMAZING!!!!
2024年5月4日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Nneena,
We are thrilled to hear about your positive experiences with RPGSHOW wigs! Thank you for your kind words and for choosing us for your wig purchases. It's fantastic to know that you receive numerous compliments on your wigs and that they provide a natural look that you love.
At RPGSHOW, we prioritize not only the quality of our products but also the satisfaction of our customers. We are delighted that you have found our customer service to be amazing. Providing excellent customer service is a top priority for us, and we are always here to assist you with any inquiries or concerns you may have.
Thank you for being a valued customer of RPGSHOW. Your feedback means a lot to us, and we are grateful for your continued support.
We look forward to continuing to provide you with the best wigs and service possible!
Warm regards,
Customer Care Team
RPGShow
Disappointing
The wig itself is OK (I think), however, the reason I didn't give a 5 star review is because:
1. It literally took 3 months for me to receive my wig, NO JOKE! Yes, I did select the option where I needed the "fake scalp color" added, however, this still doesn't make sense for a 3 month wait. I literally ordered a custom wig from another company 3 days ago, and it is due to arrive this week. So, I'm definitely UPSET about this company taking so long. I couldn't even use the wig for the reason I purchased it because the wig came way after my event.
2. The "fake scalp" addition not only made my order take longer (allegedly), but it actually ruined my wig. Why? Well, the lace itself was nice, and fit nicely onto my head, giving it that natural look. HOWEVER, the "fake scalp" looked OBVIOUS. Compared to the lace, the color was orange, and you can't see it indoors, but when you go outside, EVERYONE can see this orange patch right next to my hairline in the middle part section. This made the wig totally embarrassing to wear and so honestly? I stopped wearing it after my first use.
Now, I wouldn't be so upset, but paying over $800 for this wig and the customisations, and waiting 3 months to receive it, to then NOT being able to wear it because it just looks fake near my hairline, is so utterly disappointing. I wish I could get this refunded and I could return it.
I can't review the lifespan/quality of the wig because I only wore it once due to the issues listed above, so if you're looking for a review on that, I cannot help. However, I do not think my wig was custom made. The wig was tight on my head and gave me a headache after a while of wearing it, which is NOT ACCEPTABLE considering I waited 3 months for them to complete the unit.
Order was placed beginning of Feb 2024, and I received my wig in the beginning of May 2024. 3 MONTHS!
2024年5月6日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Stefani,
We deeply regret the challenges you faced with your recent wig purchase and sincerely apologize for the inconveniences caused. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.
We noticed that you placed the order on February 5th and signed for it on April 2nd. And we fully understand your dissatisfaction with the extended waiting time for the wig delivery, particularly due to the delay caused by the Chinese New Year holiday. We apologize for not meeting your expectations in this regard. Rest assured, we are actively reassessing our production and transportation processes to ensure more timely deliveries in the future.
After reviewing your order information, we have observed that you selected size 1 instead of the customized size, which may be the reason why you feel the mesh cap is a bit tight. To address the issues you have encountered and provide you with a satisfactory resolution, we have sent detailed information to your email at tina@rpgshow.com. Please review the information and share your thoughts with us.
Your satisfaction remains our top priority, and we are committed to resolving these issues and regaining your trust in our brand. Your feedback on the fit and comfort of the wig is greatly appreciated, and we will consider this input for future enhancements.
Once again, we apologize for the inconveniences you experienced and thank you for bringing these matters to our attention. We eagerly anticipate the opportunity to make amends and ensure a more positive experience for you in the future.
Warm regards,
Customer Care Team
RPGShow
The customer service is always prompt…
The customer service is always prompt and they are really good about responding to questions. The quality of the full lace wigs are top notch and lace detail is quality workmanship. I will be a lifelong customer.
2024年5月31日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Dorthea,
Thank you so much for your kind words and for choosing RPGSHOW!
We are thrilled to hear that you are pleased with our customer service and the quality of our full lace wigs. Providing top-notch products and excellent service is always our priority.
We truly appreciate your support and look forward to serving you as a lifelong customer!
Warm regards,
Customer Care Team
RPGShow
Great service the wigs beautiful
I love this company RPGShow Great service fast shipping, wigs are amazing natural and beautiful. and nice colors.
2024年4月23日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Felicia,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you love our company and that you've had a great experience with us. Our team works hard to provide excellent service and top-quality products, so it's wonderful to know that you're happy with your purchase. We appreciate your support!
Warm regards,
Customer Care Team
RPGShow
I ordered my first wig from RPGSHOW in…
I ordered my first wig from RPGSHOW in 2013. The quality of the Products and the customer service have remained consistently amazing. I love the growth of their styles and the way they listen to what their customers are looking for and provide. I love RPGSHOW and I am a loyal customer forever!
2024年5月31日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Shaniece,
We are truly grateful for your continued support and loyalty since 2013! It's incredibly rewarding to hear that you find our products and customer service consistently amazing. Our team is dedicated to offering a wide range of styles and listening to our customers' needs, so it's delightful to know that you've enjoyed the growth and evolution of our offerings. Thank you for being a part of the RPGShow family, and we look forward to serving you for many more years to come!
Warm regards,
Customer Care Team
RPGShow
I love by the quality of the hair-EVERY…
I love by the quality of the hair-EVERY TIME- I have bought 8 units from this website and always will continue to buy more.
2024年5月31日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Rasheeda,
Thank you for your amazing support and for choosing RPGShow for your wig needs! We're thrilled to hear that you've consistently been impressed with the quality of our hair each time you've made a purchase. Your loyalty means the world to us, and we're truly grateful for your continued trust. We're committed to maintaining the highest standards of quality, and we look forward to providing you with more fantastic units in the future. Thank you for being an incredible part of the RPGShow community!
Warm regards,
Customer Care Team
RPGShow
The customer service is exceptional
The customer service is exceptional. The quality of the hair is outstanding. Will definitely continue purchasing from this company. Thank you.
2024年5月31日
自発的なレビュー
RPGSHOW.COM からの回答
Dear Joette,
We're delighted to hear that you've had an exceptional experience with our customer service and found the quality of our hair to be outstanding. Thank you for your kind words and for choosing RPGShow.
We truly appreciate your support and look forward to serving you with the same exceptional customer service and outstanding quality in the future.
Thank you for being a valued customer!
Best regards,
Customer Care Team
RPGSHOW
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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