RS Car Sales Cheshire レビュー 

***AVOID AT ALL COSTS*** - DON’T SAY YOU HAVEN’T BEEN WARNED!!!

Firstly I will start by saying that although I appreciate there are lots of decent reviews on here, and sales of decent cars, I urge you to focus on the bad reviews, as if something goes wrong with your car, you’ve got a rocky ride ahead!

We have had the WORST experience that has caused so much stress and only just come to an end after 8 months (May 2024)

We bought a car from RS Cars and took out finance through a company they use, Northridge Finance.

The car came to a grinding halt 8 weeks after we bought it. The car had a 3 month warranty (which we now know isn’t worth the paper it is written on - when you buy a car whether new or second hand you have the same rights and they are liable to sort any issues out up to 6 months after purchase as standard)

The AA were called out and we were told that it looked like the fan belt had snapped, which by RS cars own admittance is a fairly common issue and easily rectified. Under their terms if that car had any issues, we were meant to get it towed back to them at our own cost (£150) and to replace the belt was £80 so rather than have all the hassle of arranging the car to be towed from Blackpool to Sandbach, we simply got the belt replaced at our own cost in the hope that it would get us up and running again and so as not to bother RS with what seemed to be a minor repair.

On replacing the belt, the mechanic found that the old fan belt was trapped in the crankshaft pulley and therefore did not attempt to start the car - at which point we returned the car to RS cars at a cost of £150 to ourselves.

We had several email exchanges with RS (I'm not sure who I was speaking to as they all seem to share a generic gmail email address) but they said that due to the fact we had replaced the fan belt ourselves that we had voided the warranty.

RS cars had an independent inspection done on the car and a report was produced - it turned out that not only had the fan belt snapped, but the timing chain (belt) had snapped and the engine had suffered complete engine failure. Approximate cost of a replacement engine - £4000.

Basically RS cars denied any responsibility and basically left us paying just under £800 a month for the car and insurance, for a car that we have not had or seen for the last 8 months (it was left on their property as I refused to take it back from them in the interim) - they seemed more concerned about when we were going to get the car off their property than the situation we were in!

Not once did the MD come forward and ever speak to us at any point in the above.

In the mean time we had to buy another car for cash of £11,000 as we couldn’t not get finance due to this one being outstanding.

The finance company (equally poorly rated on google) did not respond to any correspondence and have taken 8 months to part reimburse us and reverse the transaction - it has been a nightmare to say the least and pretty much a full time job trying to sort it all out.

The motor ombudsman cannot get involved as RS Car sales are not an accredited sales outlet with them.

We contacted the the financial Ombudsman, but by the time they had responded (3 months after complaint) we had already been forced to go legal at a cost of £1800 for a letter to be sent to them, to try and get the finance company to support us and look at our case.

We ended up spending another £455 to take the finance company to a small claims court which eventually forced them into responding to our claim and settling for an amount where we are still £4000 out of pocket.

In a way it turned out better that we had the car on finance rather than buying it from RS as a cash purchase as eventually we have had the backup of the finance company who technically own the vehicle, I dread to think what would have happened if we had bought it for cash direct.

Only this week we sent RS cars 2 emails as we had property to collect from the car on their land, and wanted to give them their plates, spare key fob and V5 back - no surprise, no response, so we had to drive up on the off chance and collect the stuff ourselves.

I am sure RS will have a smart answer to all of the above - I have seen the way they converse with people, and respond to feedback. Their standard responses to negative feedback seems to be a ‘copy and paste’ job, saying: 'This is a fake review from someone who has been requested to leave a review on behalf of an aggrieved friend. The friend purchased a car, experienced a fault, car was collected and repaired ( customer given an option of a refund). Customer then collected the car which is fault free and has gone on a campaign of encouraging people to leave poor reviews against a business that fixed his car, a car he is happy with, just to spite the company. Rather pathetic.’

Either that or they sign off their response with the name ‘R Soul’ - very professional.

So in a nut shell, my advice is - Go somewhere else!

I had read the reviews but thought my experience would be different. It wasn’t and now I’m out of pocket with a car that’s causing all sorts of issues and running out of places to turn to. Rory and his band of hooligans do not care about anything once they’ve received the money and when they realise they’re in the wrong they resort to bullying and aggressive tactics.

Great team and all work very efficiently in getting the car prepped and ready for pickup day. The whole experience of dealing with Kieran and RS car sales was top level never had any questions that couldnt be answered. Great team they have over there and definitely will be back in the future!

DO NOT BUY FROM THIS GARAGE AWFUL!!!!!

I put a deposit down on a car unfortunately due to unseen circumstances to do with family I was no longer able to purchase the car, KIERAN then refused to give my deposit back

After a back and forth conversation he asked if I was to write a good review I could receive the refund DO NOT DO BUSINESS with this garage

I recently engaged with RS Car Garage Sales for the purchase of a vehicle through a distance sale arrangement, facilitated by a finance broker. While initially optimistic about the transaction, my experience has unfortunately been marred by concerning practices that I feel compelled to address.

Upon agreeing to proceed with the purchase, I provided all necessary documentation, including signing agreements, and was asked to provide a £100 deposit to reserve the car. It is worth noting that RS Car Garage Sales' website explicitly states that this deposit is refundable. Additionally, under consumer rights legislation governing distance sales, buyers are entitled to a full refund within 14 days of the transaction, regardless of the reason for withdrawal.

Regrettably, despite the finance falling through due to circumstances beyond both RS Car Garage Sales' and my control - with Santander offering no explanation for their decision - I encountered significant difficulties in obtaining the promised refund of my deposit.

While I appreciate Rory's attempt to address the situation, I found the subsequent communication rushed, with an alternative offer presented that exceeded my budgetary constraints by £10 per month. Sensing a red flag, I politely declined the offer.

My dismay deepened when I discovered that the car was promptly relisted on their website, yet RS Car Garage Sales adamantly refused to refund my £100 deposit. This conduct strikes me as highly unprofessional and, more critically, runs counter to the protective measures established in consumer legislation. Holding onto someone's money without just cause, particularly when the amount is a seemingly trivial £100, borders on unethical behavior and could be construed as a form of theft.

It's disheartening to witness such disregard for consumer rights, especially from an establishment presumably aiming for professionalism and customer satisfaction. The sum in question may appear insignificant to some, but it holds considerable importance to many individuals.

In light of RS Car Garage Sales' refusal to adhere to their own refund policy and comply with legal obligations, I am left with no choice but to pursue resolution through avenues such as the Motor Ombudsman. Such actions not only entail unnecessary hassle but also generate negative publicity for the business, all over what should have been a straightforward matter involving a relatively small sum of money.

I sincerely hope that RS Car Garage Sales reconsiders their stance and promptly refunds the deposit, thereby salvaging their reputation and avoiding further escalation of this issue.

Kieran was fantastic.
Everything was explained in detail and without rush.

Highly recommend him and Rory.
Just get in touch with them and they will provide with everything you need.

I bought a Skoda Octavia from RS Motors in Redditch and I am very happy with my purchase. The car is spacious, reliable, and well-equipped. It has a smooth and powerful engine, a comfortable interior, and a large boot. It is also very economical and has low emissions.
The staff at RS Motors were very friendly and helpful. Rosie was my salesperson and she was very professional and knowledgeable. She answered all my questions and explained everything clearly. She also gave me a fair price and a good part exchange deal. The rest of the team were also very courteous and efficient. They made the whole process easy and hassle-free.
I would highly recommend RS Motors to anyone looking for a quality used car. They have a great selection of vehicles and a high standard of service. They are a family run business and they care about their customers. I am very satisfied with my experience and I would definitely buy from them again.Sam Droitwich

STAY CLEAR OF THIS CAR GARAGE .... FALSE PROMISES, ADVERTISING A CAR THAT WASNT READY TO DRIVE , POOR COMMUNICATION, READVERTISING CAR FOR SALE EVEN THOUGH THEY HAVE NOT RETUNED MONEY TO FINANCE COMPANY!!! COWBOYS

I never write reviews, but I know it was a big influence when looking to buy unseen.
Bought a Tiguan R line in October, was really unsure whether to purchase unseen as I live a few hundred miles away. Car was delivered and was better than I hoped. Had an issue with water pump but Rory was great, was told take it to my local garage get a quote and they paid in full no quibble including cam belt too. That for me was huge, thought it might be a massive battle with loads or emails and calls! I would recommend them 100%. In my experience buy with confidence.

Brought my vehicle into Steve and waited over 8 weeks to get my vehicle back .
His welding is much to be desired and over charged .
He became very aggressive towards me when I said he had quoted me £250 less .
Threatened to keep the vehicle if I did not pay and charge myself storage fees .
Very disappointed at his attitude.

Can not say a bad word about Rory & Kieran even the other team members that were around were helpful and respectful.

I saw a BMW online and gave them a call to which I made an appointment to view this car.
Upon arrival I was greeted by Kieran, to which we looked over the car and then went for a test drive. That was all I needed to finalise the purchase of my car.
The whole process ran smoothly, apart from me tripping up as I left there office, not funny at the time but all the lads thought it was… I’m 4ft with a heeled shoe… I can see the funny side.

Great service, very professional!

Don`t be put off buy bad reviews on here..... let me explain!
I get in touch with RS Car Sales - Sandbach (not Nottingham, some of these bad reviews are a totally different garage based in Nottingham) They had a Audi on sale which i enquired about. during the process I looked up the reviews and I wobbled to the point that I cancelled my order after placing it. Rory called me personally and explained that a lot of these reviews are not them but in fact a different garage and to at least give them a chance to prove their service. I pushed very hard to test these guys out and I have received the car today which I purchased without seeing and trying and I would have to say its perfect. from the first call to the guy that delivered the car its been perfect service. I will be using them again when the need next arises. thanks guys.

Date is not accurate to my experience because my review is late but after reading the bad reviews I felt compelled to add mine.
I searched many places for the vehicle I wanted, found the vehicle here in emmaculate condition with very low mileage and they gave me the highest price for my part ex, now I'm into my 2nd year with this vehicle and it's running like a dream with no issues other than usual wear and tear and you'd also get that with brand new vehicles, so hat's off to these guys.
I don't get the bad reviews, I've had many cars from various car sales over the years and this experience was by far the best yet and I would buy from RS car sales again, I'm pretty sure they wouldn't be selling exotic car's if they were as bad as the negative reviews would suggest, probably unreasonable customers who would complain about their car being wet if it rained.

NEVER BUY A CAR from here ... Nottinghams worst car dealers they will rip you off and they lie continually.... contacted the AA as they are an approved AA garage ....turns out legal action is on its way .

Avoid at all costs.
I purchased a car from here and was just completely money orientated.
Recently been made aware that my bumper had been screwed on underneath.
Steering column appears to have hot glue gun residue all over it on the side.
No aftercare and communication is absolutely diabolical.
Take your money elsewhere

I bought my new vehicle from these guys having being referred by a good friend of mine who has purchased multiple cars from these guys.

The experience from start to finish was absolutely faultless spoke to a gentleman called Rory and briefly to another guy called Tom who both worked together to assist me and make sure I was driving away in my desired vehicle.

Thanks again, I will be back for my next one!

I bought a car from these 2 weeks ago. I delay with Kieron who was ok to start with but was never available to speak when I called. The car was delivered and has 2 big scratches on it. I have been quoted £350 to have one fixed and the other they said is unrepairable. Rs car sales have not been getting back to me an I only managed to speak to Kieron as called under private number, or again like every other time “wasn’t available “ . They promised some money towards repairing the scratches after I said take the car back….this money never happened. I have chased an chased. Was told to “have a day off” by Mike last week. I think they are rude and unhelpful. Avoid

We bought a vw passat a week ago, should have trusted my gut, driver door wouldn't open and wing mirror was loose . They said they would fix it . Phoned the day after to say its was fixed.went and picked it up, drove the car for 3 days and the clutch went had to pay for recovery.
Phoned the garage they said they would fix it ......
Tried to phone several times they wouldn't answer !
Phoned them on a different phone ,they answered ! Funny that !.
So they are refusing to fix it ! Refusing to give us our money back ! Refusing to pay for the recovery !
DO NOT BUY FROM THESE PEOPLE !
Biggest conmen going.
But they won't get away with it I assure you !

The whole experience was brilliant! From finding my dream car on the website (a lovely Mercedes A180 with an professionally fitted AMG body kit) to Kieran expertly handling me to completion in the sales office ;) what a lovely car, what a lovely company, what a lovely Kieran! Would definitely recommend 👍👍