Running Warehouse レビュー 171

Meine Trailschuhe sind nach nur knapp 2 Monaten Tragezeit an mehreren Stellen kaputt. Auf meine E-Mailanfrage beim Kundendienst gab es keine Antwort. Anschliessend habe ich angerufen und es wurde mir gesagt, dass meine Anfrage im Spamordner gelandet ist und sofort bearbeitet wird. Nach jetzt über 10 Tagen habe ich nichts mehr gehört. Beim Kundendienst habe ich mittlerweile 20 Mal (!!!) angerufen und es geht niemand ans Telefon (nach 40 Sek fliege ich aus der Warteschleife). Finger weg, die Firma ist nicht seriös!!!

I purchased a pair of Salomon running shoes. They were marginally too big but I still removed the plastic tab and destroyed the box (out of habit I guess). The next day, I decided they were definitely too big so reached out to their customer service team to see if they would still accept the return and provide me with store credit. According to their returns policy, they were not required to accommodate this request but they did and the customer service was extremely prompt and friendly. I used the credit towards another item that I wanted and will be coming back to Running Warehouse for all future needs.

I ordered running shoes for 100£ and received an empty box!!!

Trotz Widerrufs des Kaufvertrags und ordnungsgemäßer Warenrücksendung will Runningwarehouse die DHL Kosten für die Importverzollung nicht übernehmen und DHL klagt diesen Betrag nun bei mir mittels Inkasso Firma ein.
Hände weg von diesem Händler!

Super Angebot gefunden, sehr nett am Telefon und zuvorkommende.

Very poor customer service. No interest in turning me back into a happy customer. I ended up cancelling my order and asking for a refund.
It took months of asking nicely and then having to resort to official complaints to the Australian Competition & Consumer Commission and to Consumer Affairs Victoria before actually receiving the refund.

I had a warranty issue after 8 months of wearing the shoes and Running Warehouse replaced them immediately with a new pair. Quick and easy= excellent service!

Blitzschnelle Lieferung, sehr nette Kommunikation am Telefon, ohne Warteschleife. Habe dort Altra Paradigm bestellt und Vorkasse bezahlt. Alles lief reibungslos, ja, vorbildlich ab. Top Ware.
So geht Kundendienst. Klasse!
Vielen Dank

Habe zwei Paar Asics Schuhe gefunden und war anfangs skeptisch wegen der teilweise schlechten Bewertungen. Schuhe am Samstag bestellt und per PayPal bezahlt. Bis Montag Abend keine Bestätigung über die Bestellung erhalten. Habe dort angerufen und sehr freundlicher Service hat mitgeteilt, dass die Ware schon versandt wurde. Bereits am Dienstag genau wie bestellt eingetroffen. Kann runningwarehouse somit nur empfehlen.

Beware what you actually get
Under 'Returns' on the website of Running Warehouse Australia (RWA) is the statement "...always wants you to be completely satisfied with your purchase. In the event the item doesn't fit or you simply change your mind no problem, all items can be returned in new condition within 60 days from the invoice date.", and "Purchase a Return Shipping Label for only $13.10...Posting items back to us can sometimes be costly. A Return Shipping Label can be purchased directly from Australia Post for only $13.10." and further down, "Fun Fact: The $12.50 return shipping label to purchased directly from Australia Post. Australia Post take the money and issue the return label."

Background to my review: I am a long-time user of Hoka shoes, and currently have 2 pairs in use. When I saw the sale of Hoka Bondi on RWA's website on 5 Feb, I ordered 2 pairs of Women size 7.5B. First pair came quickly, 2nd pair on back order.

Issues with RWA: (1) Sent the wrong shoes - As soon as I took the shoes out of the box I knew that they were far too big. I measured it against my existing Hoka Bondi of the same size, and found the new ones at least 2 cm longer and much wider. I emailed RWA about their mistake in sending the wrong shoes, and indicated that I had to return them and also to cancel the pair on backorder (could no longer trust what I might get from RWA). My guess is that RWA had sent the size I ordered, but for MEN, not WOMEN. (2) I posted the shoes back on the same day they arrived (10 Feb). On 18 Feb I followed up with the refund of the returned shoes, the response was "Our warehouse team is behind in returns at the moment due to our recent sales period." Doesn't this make you wonder? Would so many returns reflect on the number of mistakes RWA makes? (3) The above information about returns on the website is not only conflicting, but wrong. I had to pay Australia Post $17 to send them from Sydney to RWA. (4) RWA had sent the wrong shoes, so I felt that I should not have to suffer any monetary loss, and I asked for a refund of the postage. No response at all from RWA. I don't expect to get anything back from them.

My warning to those thinking of buying from RWA - You just don't know what you might get, and if it is not what you have ordered, you would have to pay for RWA's mistake to return the merchandise. As for myself, needless to say that I would never buy from them again. You might not get the sale price to buy from an onsite shop, but at least you know exactly what you are getting and paying for.

i LOVE running warehouse. The deals, free and fast shipping (as a US resident), and free 90 day returns are unbeatable. I've been a customer for about 3 years now and they've always shipped my items safely and efficiently. It has allowed me, as an average but enthusiastic runner, to obtain gear that elevates my running experience without breaking the bank-- especially with the insane price of shoes these days. I still have yet to pay full price for a pair of running shoes from RW, though I'm the type who waits for last season's shoes to go on sale. Their returns are slower than many other companies but they do say to allow 10 business days for processing and with how easy the returns are (they give you a return form AND shipping label sticker in the package) I really can't even complain. And the one time I did reach out to customer service with a concern about my return they were quick to respond and provided me with all the necessary info.

I ordered from Canada, thought it was Canadian prices with shipping and then brokerage charges, the running bra was $140 dollars, I could have bought 2 lululemon running bras. I have learned my lesson.

Très satisfaite, commande effectuée le vendredi reçu le mercredi !

prix imbattable sur des asics cumulus en 42.5 commande arrivée en moins d'une semaine. parfait

I made a purchase on 12/28/2022 and paid for UPS 2 day air. The website indicated that my card would NOT be charged until items had shipped. On 12/29/22, my card was charged, and it indicated "items shipped", however there was no tracking data. By 1/2/23, I still did not have the items and no tracking. I contacted customer support and they were not helpful. They eventually responded saying I could cancel the order if I wanted. So I did. They had the package, which was still en route, redirected back to their warehouse. And, that was received by them on 1/3/23, however I have still not been refunded my $536.30 as of 1/6/23, and have disputed the charge with my credit card company. Really horrific customer service, and DISHONEST. They charge your card BEFORE it ships!

clear info online, ordered from nz, great price and fast delivery - will definitely shop here again

The best experience ever! Runningwarehouse shipped me an item through GLS(worst courier ever) and it got lost by the courier so they innediately replaced me a new one. Will be buying again at runningwarehouse for sure

There is virtually no reply to emails.
Tried to cancel my purchase, (3 days to responde an email),
3-5 working days to have the money back?
It’s has been already 2 weeks since and no money back.
This was my first purchase with them, and certainly my last one.
There should be an option to rate 0 stars

Ich hätte nicht gedacht, das die Schuhe zu dem Preis auch wirklich kommen.
Bestellt wurde der Hoka Carbon X3 der hier 20-50€ günstiger war, als auf allen anderen Seiten.
Und sieht da, er kam Tatsächlich für den Preis nach 3 Tagen.
Alle Bezeichnung, Labels und Codes scheinen Original zu sein.

Ich kann nichts negatives zum Shop sagen.

Compré unas zapatillas de 120€ que estaban rebajadas. mi sorpresa fue que a los dos o tres días de realizar el pedido me dicen que no las tiene en stock que tengo que esperar 2 meses si las quiero. La solución es esperar esos dos meses o cambiarlas por otras que obviamente no hay por ese precio ni esas características ( te pillan el dinero ofreciéndote ofertas que no son) así que opté porque me devolvieran el dinero y me dicen que tarda 10 días. A todo esto llevan un mes con mis 120€, de una espera a otra