Saal Digital EU レビュヌ 

208
•
TrustScore 5段階評䟡の4

4.2

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I paid a crazy price for express shipping for a gift for a special occasion and I'm still waiting for my order after not only the express shipping date has passed, but also the standard shipping date... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great quality and super fast delivery! Can only recommend this. Just love the look and touch of the prints (art line). Furthermore the software does an excellent job of creating and saving project... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

БлагПЎарю saal-digital.eu за прекрасМПе О уЎПбМПе в ОспПльзПваМОО прОлПжеМОе Ўля сПзЎаМОя вПлшебМПгП сеЌейМПгП фПтПальбПЌа. ЛегкПе в управлеМОО, ЌМПгП ЎПпПлМОтельМых фуМкцОй О пПЎсказПк. Я сПзЎала с... もっず芋る

䌁業が回答したした

䌁業情報

  1. 暗宀
  2. 写真珟像サヌビス
  3. 写真撮圱サヌビス

圓該䌁業による蚘述

We are a professional photo lab with great enthusiasm for photography. We are continiously working to further develop our products in order to achieve higher standards and to meet the needs of our customers. As a modern online service provider, we are specialised in high-quality photo products, including Photo Books, Photo Prints, Posters, Calendars, Greeting Cards, Wall Decor (Metal Print, Acrylic Glass, PVC foamboard, GalleryPrint), as well as Photo Gifts.


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4.2

ほが満足

TrustScore 5段階評䟡の4

208件のレビュヌ

5぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 90に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.2

すべおのレビュヌ

(208)

過去12か月のレビュヌ数: 94ä»¶

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5぀星のうち1の評䟡

Poor quality and service

I received a print with the image visibly cropped. The printing error was obvious, yet the order was still sent out. For a company that claims to carefully inspect all orders, especially on premium-quality paper, this is extremely disappointing.

What is even more concerning is that I opened a support ticket regarding this printing defect, and 48 hours later I still have not received any response. The customer service has been very poor.

2026幎3月2日
自発的なレビュヌ
Saal Digital EU ロゎ

Saal Digital EU からの回答

Thank you for your feedback and we sincerely apologize for the disappointing experience! The quality issue you described and the lack of response from our support team is absolutely not acceptable and not the standard we hold ourselves to. We would like to resolve this for you as quickly as possible. Please reply to our Trustpilot request so that our team can follow up with you directly and find the best solution. We are sorry again for the inconvenience!

5぀星のうち4の評䟡

Cela concerne ma commande de 3 toiles


Cela concerne ma commande de 3 toiles photo.
La plus grande, 120x80 fut reçue seule, trÚs rapidement, expédiée par transporteur privé.
Emballage carton en parfait état et évidemment, idem pour la toile.
Les 2 autres toiles, 90x60 et 75x50, ont été reçues quelques jours plus tard, livrées en colissimo par la poste française.
État déplorable des cartons d’emballage : un trou large d’une dizaine de cms sur une face et tous les angles écrasés voire arrachés.
Espérant que les cartons avaient malgré tout protégé le contenu, j’ai pris le risque de ne pas refuser les colis, mais j’ai simplement émis des réserves.
Heureusement, les toiles étaient en bon état.
Sinon, je suis satisfait de leur qualité.
Rendu conforme à l’original sur mon écran.
Un seul regret : contrairement aux autres, la toile 90x60 est pliée aux angles sur les cÎtés verticaux donc latéraux.
On voit ainsi clairement les pliages.
Ce qui n’est pas le cas pour les 2 autres toiles dont les pliages aux angles sont au-dessus et au-dessous.
Enfin, je souhaiterais recevoir vos news letters en français si c’est possible.
Merci !

2026幎2月16日
自発的なレビュヌ
Saal Digital EU ロゎ

Saal Digital EU からの回答

Merci pour votre retour ! Nous sommes désolés que la réception et l’emballage n’aient pas entiÚrement répondu à vos attentes, même si nous sommes ravis que la qualité des toiles vous ait satisfait.
Nous vous invitons à répondre à notre demande Trustpilot afin que nous puissions examiner votre cas en détail et le traiter de maniÚre appropriée.
Pour vous abonner à notre newsletter en français, vous pouvez le faire ici : https://www.saal-digital.fr/notification-profile/.

5぀星のうち5の評䟡

Yearly fotobook

I made and ordered a Fotobook with all moments of the last year. It turned out to be quite a big book but even so the quality is impeccable.
Love the paper and the printing quality.

2026幎2月6日
自発的なレビュヌ
5぀星のうち2の評䟡

Me esperaba otra cosa

Me esperaba otra cosa. El photobook ha llegado y las hojas no han llegado planas, están arrugadas. Algunas imagenes salen borrosas cuando en el editor salían con buena calidad.

2026幎2月4日
自発的なレビュヌ
Saal Digital EU ロゎ

Saal Digital EU からの回答

¡Gracias por tu comentario! Lamentamos mucho que el photobook no haya cumplido tus expectativas. Nos encantaría revisar tu caso en detalle y encontrar una solución. ¿Podrías por favor responder a nuestra solicitud de Trustpilot? Así podremos verificar tu pedido y ayudarte de inmediato. Queremos asegurarnos de que quedes satisfecho con tu producto. 😊

5぀星のうち3の評䟡

Concern Regarding Black & White Print Output – Order No. 802601200658135

Dear SAAL DIGITAL Support Team,

I am writing to express a serious concern regarding my recent order (Order No. 802601200658135), which included two photo books, one of which was intended to be a Black & White photo book.

Order details of the concerned item:

1 × 21 × 28 Photo Book

Photo paper: Matte

84 pages

SRI project

Intended output: Black & White

While the layout and PDF preview created in your application clearly appeared as Black & White, the final printed book received by my client in France has been produced in grey tones, not true Black & White. Unfortunately, I am not satisfied with the final output, as it does not meet the expected contrast and depth required for a BW photo book.

I understand that I did not provide any additional or special instruction specifying “print as true Black & White.” However, since the entire project was designed and uploaded as a Black & White book, I assumed this would be clearly understood during production.

This issue is of serious concern to me, especially as the book was delivered directly to my client. I would appreciate your guidance on the following points:

How should BW projects be specifically marked or instructed in the future to ensure true Black & White printing?

Are there any recommended settings or workflow steps from my end to avoid this issue going forward?

Please note that my intention is not to place blame, but to clearly understand the correct process so that I can take responsibility and ensure flawless results in future orders.

I look forward to your clarification and support on this matter.

Thank you for your time and understanding.

Kind regards,
K. Prakash

2026幎1月24日
自発的なレビュヌ
Saal Digital EU ロゎ

Saal Digital EU からの回答

Dear K. Prakash,
Thank you for reaching out regarding order 802601200658135.
We're truly sorry the Black & White photo book didn't meet your expectations. Your complaint has been forwarded to our specialized team, and they will contact you shortly via the email address associated with your order to discuss the issue and clarify the correct workflow for future orders.
In the meantime, we'd appreciate it if you could reply to our Trustpilot review request. Your feedback helps us improve our service.
Thank you for your patience and understanding.

5぀星のうち1の評䟡

The software was horroble

The software was horroble

2026幎1月25日
自発的なレビュヌ
Saal Digital EU ロゎ

Saal Digital EU からの回答

We're sorry to hear you had a frustrating experience with our software. Could you please reply to our Trustpilot request so we can look into the specific issues you encountered? Your feedback is really valuable and helps us improve!

5぀星のうち4の評䟡

Idea for your website

Maybe make a 3D model when someone puts a photo on a cussion, then you can see better how it would turn out te be on as cussion.
And if you recommend different types of fabric for cussions, maybe also show like a 3D model to really see the difference. Besides that great print and had no problem with the delivery!

2026幎1月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Love photo books

Good quality ot the books and the print. Love to capture the moments in photo books. It's nice that you can create your own style of the book and add whatever your fantasy brings - pictures, text, emojis etc. The process of printing and delivering is less than a week. Love to look at the albums in time and relive the moments.

2026幎1月15日
自発的なレビュヌ

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