Safemeetandgreet 

Very poor communication and stressful experience – would not use again

Booking through the comparison site was straightforward, but after receiving the automated confirmation email I discovered I had to pay additional fees directly to the car park. This was not clearly communicated at the time of booking. I was charged £10 on entry and £10 on exit (£20 total) on top of the advertised price, which felt misleading.

There was no proactive communication before arrival other than the automated email. I called 30 minutes before arriving as instructed, only to be told the car park listed in my confirmation email was closed and I needed to go to a different one. This appeared to have been the case for some time and should absolutely have been communicated in advance. The alternative car park was further from the terminal, adding extra time and stress.

On arrival, there were no clear instructions about where to park, and no staff present. After calling, I was told to wait in the car as someone was on their way. I ended up waiting 25 minutes, calling twice for updates. As this was an early morning flight, it was extremely stressful and I was fortunate not to have hold luggage — otherwise I may have missed my flight as I arrived at the gate as it was boarding despite leaving more than 2 hours to clear the airport.

The return process was just as poor. I called after clearing customs as instructed and was told the car would be there “within 30 minutes.” When I asked for more clarity to avoid waiting outside in the cold, I was told to head to the car park within 20 minutes. I still ended up waiting another 30 minutes in the cold. No one informed me I would need to pay the £10 exit charge , so I was unable to leave the barrier until I paid this fee. As mentioned this and the entry fee were on top of the price I paid in advance.

Overall, the lack of clear communication, unexpected extra charges, long waiting times and poor organisation made this a very stressful experience. I would not use this service again and would not recommend it to others.

★☆☆☆☆ Very disappointing experience. I experienced poor service both at drop-off and pick-up, with completely unreliable communication about timing. Despite calling at the agreed times, I waited 30 minutes at drop-off and an unacceptable 90 minutes at pick-up, with no proactive updates or honest information about delays. For a meet-and-greet service that should prioritise punctuality and clear communication, this was extremely frustrating and not the level of service expected. I would not recommend.

Avoid at all costs, firstly the guy sounded like he did not know what was going on when we called to tell him we were half hour away, then when we got there he was not bothered whatsoever, no attention, no sense of urgency extra, was not aware of the £10 both ways which was on top of the charge, and on return took over an hour and half to bring the car back which was also brought back so dirty,

Booked this service in July 2025. Followed booking instructions and called the company 30 mins before arriving to Stanstead airport Orange carpark and was advised they would be there and confirmed vehicle registration details. On arrival they was not there to meet and so repeatedly called to chase their whereabouts as need to board flight and time was ticking. Get this, they instructed me to leave me car key behind the front wheel of my car(absolutely atrocious) I challenged this and refused. Because of their failure to commit to their service agreement by being on time to meet and collect our car. We missed our flights and lost out excursions paid for. It was an extreme day trip to a European country so finding an alternative flight wasn't feasibly possible. I have since been communicating for a refund and losses and I have received radio silence on all emails and letters sent via post. I booked them through a comparison website called 'Compare The Airport Parking' who I additionally contacted regarding my complaint and request for refund. Initially I received responses then things went silent after that. After doing much digging I have found both companies are registered in Slough and may be linked in together. The information found is well, 'less to be desired. I have learnt big time in the unfortunate experience.

I have used similar services for airport parking before and not had an issue. So didnt think twice when searching and booking. But I've learnt to always check company reviews before parting with your money. AVOID AT ALL COST, UNPROFRESSIONAL AND PUT WILL CAUSE MAJOR CONVENIENCE. Do Not Use!!

Horrific experience. Almost missed our flight as they turned up 1.5 hours last despite me calling 30 mins before arrival. The first 10 times I rang they didn't even answer. On way back we called and advised. They said see you in 45 mins and hung up. We waited 1hr20. When we chased they were rude and said "you are making me angry" and would then hang up. I can't believe a company like this actually exists.

Booked the meet and greet via compareairportparking via Google
Didn't check any reviews because id used this comparison site before.
On the day of departure i realised I didn't have any confirmation email just a screenshot of the booking and instructions for arrival. As requested I rang the number 30 minutes before arrival at Stansted and within 10 minutes of getting there i was met by the driver. It did feel a little bit unofficial but I handed over my keys and put any feelings of doubt out of my mind. I was away for 4 nights, on the 3rd day for some reason I decided to look closer into the company who had driven my car off. Wow, the reviews were terrible and I thought that I would be in for a nightmare when I landed back at Stansted. I followed the instructions ringing them when I landed, I was told where to wait and my car would be 35-40 minutes. 30 minutes later my car appeared, looking clean and just as I left it. It had done a total of 14 miles. I have no complaints at all with the service but would suggest that the company should use more confirmation type messages, maybe a photo of your car parked up, wouldn't cost anything and would put customers mind at rest. But as I said no complaints at all from me. I don't normally review every service I use but after reading nothing but dreadful 1 star reviews I thought I should give a review of my experience.

DO NOT USE THIS COMPANY!! Late on arrival despite giving them 30mins notice, almost missed our flight. Rude agents. On return was told we had to wait upto 2 hours. Wouldn’t answer calls. Ended up getting taxi to the vehicle store which is full on massive potholes so look out for damaged tyres!! This company should be forced to cease trading!

This company is absolutely horrific. I picked up my car last night, it was absolutely caked in mud both on the passengers and the drivers side.

When I questioned the guy who drove my car back, why on earth my car was so filthy the only thing he said we “been raining dunno” and walked away and chucked my keys at me. I was in such a shock I didn’t say anything back. Got in my car and realised the seat had been moved to be leant all the way back like a boy racer had been in it, the heating had all been messed with? And I had absolutely not petrol after having a full tank.

I dread to think where they took my car, and what they did to it. The state it came back in was not anywhere near acceptable as I will now have to get my car professionally cleaned inside and out, and get my car checked over to see if anything was stolen.

Absolutely devastated.

The company could improve by doing what they advertise. Meet and greet?
Arrival: a vague description where to meet someone. I had to pay for the entry into the short stay car park. someone turns up, takes lots of pictures of my car and drives off with my car. No receipt, nothing. Picking up the car was awful. Ringing after clearing customs I am told he has no drivers and will be 45 - 50 minutes. Ringing after 55 minutes again, at first no answer, on the thirattempt someone picks up. Another 10-15 minutes to wait. 20 minutes later someone rings to say another 5 minutes. In total I waited 90 minutes, The driver just got out of the car and ran off. Again no handover, no documentation. I will never use them again, awful experience.

DO NOT USE THIS COMPANY - waited about 40 minutes for our car to be delivered with no knowledge of what is happening, where the car is etc. Workers wore no uniforms and had tracksuits on instead and were not very professional. Stole about £10 worth of coins from the centre console and broke our electric tyre pump. Left the car extremely muddy and dirty. Also had to pay an additional £10 to get out of the short stay car parks both on arrival and departure without any knowledge that this will have to be done. Their whole business is based on tricking you that they’re official airport car parking services when they park the cars somewhere in a field and leave it completely dirty inside and out.

Terrible. My car had not moved since I dropped it off. They lost the keys on my arrival and have to wait 4hrs for them to find it. During this time I had to chase them for updates and completely messed up my plans for that day. They collected the car, then drove it out and back in again only for me to pay the £10 to leave. They have not replied to any emails to claim the money back as I was told I could. Nothing but a scam and DO NOT USE.

I rarely leave reviews but this is the worst service I’ve seen
50 min for a driver on the way in and the same on the way out

Absolutely awful company, called an hour ahead soon as the plan landed and said we’d arrived and told us we couldn’t collect it for another hour and a half. When we received the car it was covered in mud all over the inside, all over seats, and my petrol was spent. (Arrived to the airport with three quarters of a tank) They definitely use the cars and sit in them when you are gone. DO NOT BOOK

Had to wait nearly an hour after getting my bags. upon getting the car it was covered in mud both externally and internally on the drivers side. I have emailed the address given and no response.

Be carfeul because compare your parking give this company 4.7 rating out of 5

Very poor and concerning experience.

While the drop-off process was fine, collecting my car was a different story. I experienced a significant delay getting my vehicle back, despite being given a much shorter estimated wait time.

More worryingly, when my car was returned, the manner in which it was driven raised immediate concerns. After reviewing my dashcam footage, it was clear that my vehicle had been driven in a highly irresponsible and dangerous way while in the company’s care. This showed a complete lack of respect for customer property, public safety, and the law.

I raised a formal complaint by email outlining these concerns. I received no response at all, which only added to the frustration and suggests a lack of accountability.

Overall, this was an unacceptable experience and not a company I would trust with my vehicle again.

As many other reviews have said, the service I experienced was pretty unimpressive and shambolic. Along with two other clients I waited around in a carpark at the address given (The Nook Industrial Estate, Bury Lodge Ln., CM24 8UQ) for about half an hour or more before a guy finally showed up. He then said that the instructions on the website (that we'd meet at this location, handover our cars and be collected by a minibus) were wrong and given by the website agents, not their company and that instead we should drive to the Orange short stay carpark at Stansted where one of their drivers would take the car from us. Although everyone was already pretty angry (one guy even called the police), since we'd already been billed for the service and had flights to catch imminently, we didn't really have an option. I was just following the other two clients out the carpark when I was flagged down and told that since I was on my own there was a driver who could now drive me to the airport and so I left my car there, handed in my key and was driven to the airport. On my return I was understandably anxious based on my experience at the drop off, but the number to call on the card did eventually work and a guy came and met me at the Orange Short stay carpark, actually in my car, about 45mins later. He then presented me with the short stay carpark entry ticket and said I had to pay this. Whilst I protested that this hadn't been mentioned previously, I was so relieved to have my car back that I just accepted and had to pay the additional £10 fee. All in all a pretty unsatisfactory experience to say the least. I have to say that the staff and drivers were all friendly enough, but seemed under tremendous pressure handling numerous calls from irate customers. I don't imagine this business can last for long following current operating modalities.

Dreadful! Don’t use. You have to pay £10 exit and entry minimum parking fee. Asked to find a parking spot and that puts you under pressure. Waited nearly 2 hours on return - called 5 times, told battery was flat - utter rubbish. No text message service that I paid extra for. Avoid!

Again the same as everyone else avoid, they never answer and leave you waiting.

Left waiting for over an hour in the cold, additional £20 charge £10 to drop off £10 to pick up. My car looked liked it had been rallied through a field and the floor mats were covered in mud. Avoid this company

We were waiting for our car to be delivered for 2 hours, in freezing cold, been told driver brought wrong car!!!! call centre doesn’t answer the calls, messed us about for an hour not telling us what was going on!! Driver was rude instead of apology walked out of car and ran away!!!??