SALUS Controls レビュー 

I contacted Salus recently because the stand for my boiler thermostat had broken, which was making it difficult to keep the thermostat upright. Joseph C. was absolutely fantastic from start to finish and I received a replacement stand free of charge within a few days. I would highly rate the professionalism and courtesy received from this company and the speed at which the matter was dealt with. Definitely a 10 out of 10 for customer service. Thank-you so much.

After having problems connections more than one device to an Alpha Connect controller (SalusST301i) and receiving little or no help from Alpha, contacted Salus direct.
Joseph C of Salus resolved the problem and his help and assistance was invaluable in resolving this particular issue.

My gate way stopped working after I changed internet suppliers and I thought that I was doomed to not have control over my heating schedule. A few emails and a new device posted out to me for free and boom I’m back in control.

Thermostat had stopped working. Dealt with a tech support staff member called Joseph who was exceedingly helpful. Device was still in warranty and new thermostst sent out within 2 days. No fuss whatsoever and top service.

I enquired about purchasing a wall bracket for my thermostat control and was sent one free within a couple of days. Wonderful service.

Took a little while to get back to me but once they did they resolved the issue promptly.

Great support from Joe, the Salus team came back quickly and went beyond their remit to help me with a self inflicted problem.

Superb customer service which sadly is slowly disappearing from a lot of companies. Salus Controls were really helpful, quick to respond and kindly sent out a new product FOC for a faulty one. Thank you so much!

The customer service from Salus is superb. We had initial issues when installed some 4 or 5 years back now and they sent the rep round who resolved the issue.
Last week we had virgin full fibre installed and apparently no smart thermostats work with the router due to the speed of the router. We raised a ticket on the Salus website and not only did they give advice but also sent links to enable us to easily resolve the issue and get the gateway working again.
Many thanks for your help and a company worthy of recommendation.

UPDATE - Salus fixed my issues really quickly and all it was was the receiver had stopped working and they sent a replacement within a couple of days, so fair play and good customer service. salus system back up and running !


So put in the SALUS IT500 in early January, initially worked fine then after about the week then app said it was offline (WiFi in the house was fine) so I took the batteries out and put them back in and voila the system came back on. All was ok for 3 weeks and the same happened again only this time I was away, so was hoping we didn't get freezing conditions and that the frost stat would do the job, got back home same thing , batteries out and full reset and it worked again. Fast forward to this weekend and the 3rd time it's happened on a 6 week period. I have zero faith in this app and will be having it taken out and replaced with a new heating application. Just a complete waste of money!

I have two reviews before this one, both about the worst product I have ever bought (The Salus IT 500)
I am writing this time to sing it's praises !!!
The last two weeks it's been a pleasure to be able to use the controller (working as it should)
After over a year of abysmal service it seems that Salus has finally listened to the majority of the people who bought one and finally updated the software (or deleted the the update that caused the problem originally.
I have my fingers crossed, that that it now works as it did when I originally installed it.
I give it five stars as it is the the simplest Internet thermostat to use and now it is operating as it should, I would most certainly recommend it to anyone in need of the best Internet thermostat available.
Thanks 🙂

Many thanks to Joseph for sorting out my problems with my Salus thermostat. I'm not very tech-savvy, but he was patient and we got there in the end!

Many thanks to James for helping me reconnect the wireless stat.

Very helpful and patient.

James = ⭐️⭐️⭐️⭐️⭐️

This company is great at responding and resolving issues. I'd definitely recommend them!

Amazing support and great product

Very efficient and professional staff online. Isolated incident which was complicated and sent new router in post immediately to rectify the problem. These machines are complicated due to smart technology but my advisor couldn't have been more helpful.

Our power adapter stopped working. I contacted support asking how I could buy a replacement. They took my address and sent one straight out to me without charge and it came the next day.
Great service.

When there is a system online communications difficulty when something goes wrong at my end there is always a quick and helpful response for a fix

After a huge amount of time on Google/You Tube looking for help/advice on pairing my Salus thermostat with my receiver I was about to give up and have them replaced (assuming they were faulty).
I decided on a last minute email to Salus tech support and was surprised to receive a response within 15 minutes from a chap called Joseph.
I followed his instructions (which I have to say were slightly different to anything I’d seen on the internet) and to my surprise my devices paired on the first attempt.
Very happy, thank you Salus👍

We had a new boiler installed by HUG a couple of years and they also installed the Salus controller and thermostat.

I'm not going to waste my time writing a lengthy review but suffice to say IT'S USELESS.

UPDATE: Salus are saying get in touch with their technical support. How? There's no telephone contact number on their website.

We've emailed them but had no reply. How can you give proper help via emails anyway?

The help thing is one of those automated answering things.
We've tried everything suggested on their site.
Salus App is permanently buffered. We've deleted the app and reinstalled. Replaced batteries. Disconnected the transmitter from the router and reconnected after 15 minutes.
The only thing we haven't tried is sacrificing an animal to the pagan gods.