The salvation army shop in bradford wibsey. I seen a elderly volunteer treat another customer quite harsh while on the till. She has no empathy and lacks customer service. Shes been there along time... ãã£ãšèŠã
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I am really impressed with the Salvation Army charity shop in Longton, Stoke-On-Trent. There is a fantastic range of goods, some are brand new clothes, and others pre-loved, all in great condition and... ãã£ãšèŠã
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Our local salvation army in Shipley has introduced a parking fine system whereby if you walk out of the shop for 5 minutes and go over the road to support other businesses in the area , you get fine... ãã£ãšèŠã
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Wasting peopleâs time for collection. Numbers of funny rolls, expecting things that mostly unable in sydney, such as providing parking for big truck. drive way is not good for stopping,they do not u... ãã£ãšèŠã
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This is a page for members, friends and supporters of The Salvation Army UK with the Republic of Ireland Territory. Please abide by our commenting policy when participating on our page. And thanks for being here! We welcome honest, friendly and open feedback about your experiences with The Salvation Army. Your thoughts help us to continue serving our communities with compassion and integrity. Whether youâve received support, volunteered, donated, or simply connected with us, weâd love to hear from you.
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The Salvation Army UK and Ireland Territorial Headquarters, 1 Champion Park, SE5 8FJ, London, è±åœ
- 020 7367 4800
- fr@salvationarmy.org.uk
- www.salvationarmy.org.uk
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The salvation army shop in bradfordâŠ
The salvation army shop in bradford wibsey. I seen a elderly volunteer treat another customer quite harsh while on the till. She has no empathy and lacks customer service.
Shes been there along time and I find her unpleasant. Feel sorry for the paid staff to put up with such behaviour. I have never witnessed such behaviour for a charity volunteer. Its sad to witness. But a lovely shop to come to as the Asian lady is bonnie and great with customers.
2026幎6æ19æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi there,
Thank you for taking the time to share your feedback.
Weâre sorry to hear about your experience at our Bradford Wibsey shop. This is not the level of service we aim to provide, and we take all concerns about customer experience very seriously. Our volunteers and staff play a vital role in our work, and we strive to ensure everyone is treated with kindness and respect.
We do appreciate you also highlighting the positive experience youâve had with another member of the team, and we will be sure to pass on your kind comments.
Your feedback is important to us, and we will ensure it is shared with the Bradford shop team so it can be reviewed and addressed.
With thanks
The Supporter Services Team
I volunteer at The Salvation ArmyâŠ
I volunteer at The Salvation Army Lurgan, Northern Ireland Charity Shop where we are like a Family, a lot of reviews on here are sadly negative so I wanted to leave a positive review, Iâve been a customer at other Army charity shops both here and in Canada and always had a good experience from the volunteer Staff, we enjoy a chat and a laugh with our customers, volunteers and the kind people who donate items to the shop to help raise money for the less fortunate in our community that is what The Salvation Army was founded to do
2026幎6æ12æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi Siobhan,
Thank you for taking the time to share such a kind and thoughtful review. Itâs wonderful to hear about your experience volunteering in Lurgan and the sense of community youâve built there.
Weâre so pleased that youâve had positive experiences both as a volunteer and a customer, and that the welcoming, friendly atmosphere you describe is being felt by others too.
Your support, and the support of volunteers like you, plays such an important part in helping us serve people in communities across the UK and beyond.
Thank you again for everything you do.
The Supporter Care Team
I've had a family member need them andâŠ
I've had a family member need them and I appreciate what the charity does as a whole.
2026幎6æ6æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi Victoria,
Thank you for sharing your experience with us. It really means a lot to hear that your family member was supported, and that you recognise the wider work of The Salvation Army.
Weâre grateful for your kind words and for taking the time to leave a review.
The Salvation Army Team
I am really impressed with the Salvation Army charity shop Longton, Stoke-On-Trent
I am really impressed with the Salvation Army charity shop in Longton, Stoke-On-Trent. There is a fantastic range of goods, some are brand new clothes, and others pre-loved, all in great condition and very good value, affordable. Every time I go to this shop, all the staff are friendly, helpful and give great advice.
2026幎5æ30æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi there,
Thank you so much for sharing your experience with our Longton shop, it really means a lot to hear such positive feedback.
Weâre delighted to know youâve found a great range of items and that the team have been friendly, helpful and supportive during your visits. Creating a welcoming environment and offering good value to our customers is something we really care about.
Your kind words will mean a great deal to the team in store, and we truly appreciate you taking the time to recognise their efforts.
The Supporter Care Team
Salvation Army has abandoned theâŠ
Salvation Army has abandoned the british public, they no longer help the british homeless or vulnerable.
Your charity donations around the UK are ALL being used to help assist illegals in the hundreds of thousands in local Salvation Army Buildings.
2026幎5æ22æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi,
Thank you for taking the time to share your feedback. Weâre sorry to hear how strongly you feel.
The Salvation Army has a long-standing mission to support vulnerable people in need within the UK, including families, children and those experiencing homelessness.
When we open the door to our churches every morning, we can never be sure who will be seeking our help and what they need, but we will help them if we can, providing practical support to those facing hardship in our communities.
Our work is focused on offering practical help such as food, shelter, and support services to people in need, and we remain committed to supporting local communities across the country.
Nationally, The Salvation Army provides beds for 3,000 people every night in 81 residential hostels, called Lifehouses, across the UK and the Republic of Ireland.
We understand that people hold a range of views, and we respect your right to your opinion.
However, our priority continues to be caring for those most in need.
Kind regards,
The Salvation Army Supporter Care Team
Disgusting excuse for a charity
Disgusting excuse for a charity. Assisting illegal immigrants all round the country. Feeding, clothing and offering help and advice on how to claim asylum.
I will never give a penny to this organisation ever again.
2026幎5æ22æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi,
Thank you for taking the time to share your feedback. Weâre sorry to hear how strongly you feel.
The Salvation Army has a long standing mission to support vulnerable people in need, regardless of their background or circumstances. When we open the door to our churches every morning, we can never be sure who will be seeking our help and what they need, but we will help them if we can, providing practical support to those facing hardship in our communities. Over the years, this help has included everyone from mothers and children fleeing the war in Ukraine, those encountering hard times here in the UK, to people who have been tricked into travelling to the UK and forced into modern slavery. So there will be some occasions when we help people who are not UK nationals.
We understand that people hold a range of views, and we respect your right to your opinion.
However, our priority remains caring for those most in need in our communities.
Kind regards,
The Salvation Army Supporter Care Team
Woman with the blonde hair has aâŠ
Woman with the blonde hair has a disgusting attitude the way she speaks to people she shouldn't be working in a charity shop, I definitely won't be going back there ever again, disgraceful
2026幎5æ14æ¥
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The Salvation Army UK & Ireland ããã®åç
Hi,
Thank you for your feedback, weâre really sorry to hear about your experience, as this isnât the standard we aim for.
So we can look into this properly, could you let us know which Salvation Army charity shop you visited? Youâre welcome to reply here with the details.
Alternatively, you can contact us at FR@salvationarmy.org.uk. If emailing, please include âTrustpilotâ in the subject line or within the body of your email, so we can clearly identify your enquiry.
Thank you again for bringing this to our attention.
The Supporter Care Team
Awful
Absolutely awful experience in the Berwick Upon Tweed store.
Dropped off four bags of nearly new clothes and when I went back they were unopened and in re cycling bin.
Will not be donating anything again.
This store has gone downhill in the last six months:(
2026幎4æ14æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for taking the time to share your feedback. Weâre very sorry to hear about your experience at our Berwick Upon Tweed shop and understand how disappointing this must have been.
We value all donations and the trust people place in us when supporting our work. What youâve described is not the experience we would hope for, and we would like this to be looked into.
Weâve shared your comments with our local Salvation Army team so they can review what happened and address the concerns youâve raised.
Thank you again for bringing this to our attention.
The Supporter Services Team
my wife has course in Bristol EastonâŠ
my wife has course in Bristol Easton Salvation Army we paid 2 course £80 and £30 but the experience she had is unaccapable its realy racism agaist her religion those useless trainee can,t hide his hate agaist her religon its unacaptle and we depend refund because she can,t do the courses because of these useless haters
2026幎4æ10æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for taking the time to share your feedback.
We are very concerned to read your comments, as The Salvation Army is committed to dignity, respect, and inclusion for people of all faiths and backgrounds.
We would like to understand more about your wifeâs experience so we can look into this matter properly. Unfortunately, we cannot identify the situation from the information provided here.
Please contact us directly at fr@salvationarmy.org.uk with further details so we can investigate and discuss your concerns.
Visited Savation Army Shop in WinsfordâŠ
Visited Savation Army Shop in Winsford Industrial Park and was served by Dan.
Dan was beyond fantastic and was attentive, helpful and an absolute blessing to be served by him.
We bought a lot of fragrances and needed a wet wipe for a cut, it was no trouble at all for him to get wipes from his car.
Dan is an asset to the store and a great assistant to the manager there.
Thank you so much you were incredible.
2026幎4æ2æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you so much for taking the time to share your experience.
Weâre delighted to hear such positive feedback about your visit to our Winsford Industrial Park shop.
Dan will be really pleased to know how much his attentiveness and kindness meant to you.
Providing compassionate, helpful service is exactly what we strive for, and itâs wonderful to hear when this makes a difference. Weâll be sure to pass your thanks on to Dan and the team.
Thank you again for your support.
The supporter Services Team
Bishop Auckland branch are crazily overâŠ
Bishop Auckland branch are crazily over priced. 50 pound for a coat absolutely gob smacked. Prices are getting higher and higher. Iâll certainly not be returning
2026幎3æ6æ¥
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The Salvation Army UK & Ireland ããã®åç
Dear Teri,
Thank you for taking the time to share your feedback. Weâre sorry to hear that you were disappointed with the pricing in our Bishop Auckland shop.
Our charity shops aim to raise as much vital funding as possible to support our charitable work, and prices can sometimes reflect the quality, condition, or brand of donated items. That said, we do understand that value for money is important, and weâre sorry that this wasnât your experience on this occasion.
Your comments have been shared with the shop management team so they can review pricing and ensure it remains fair and accessible for our customers. We genuinely appreciate you raising this with us and hope you might consider visiting us again in the future.
Kind regards,
Avoid a Scammer Charity
Our local salvation army in Shipley has introduced a parking fine system whereby if you walk out of the shop for 5 minutes and go over the road to support other businesses in the area , you get fined 100 quid. This, despite having just bought something in their shop.
The person who served me laughed at my misfortune. I'm furious. It goes against everything that the salvation army stands for. It's horrible to see them worshipping Mamon the god of money. I've spent £100s in this shop but will NEVER visit Salvation army again
2026幎2æ26æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for your feedback.
Weâre very sorry to hear about your experience at our Shipley charity shop and the frustration caused by the parking charge. We understand how upsetting this must have been, especially when you were supporting local businesses and had purchased an item from the store.
The parking system at that site is managed by our trading arm, Salvation Army Trading Company Ltd (SATCoL), and your feedback is important to us. We want to assure you that we never want visitors to feel unwelcome or discouraged from supporting the shop or the wider community. Your comments about the interaction with a member of staff are also concerning, and we will ensure this is looked into.
Thank you for taking the time to raise this. We value every supporter, and we are committed to ensuring all our shops provide a positive and respectful experience.
If it is possible for you to email us the date and time of your visit, we will follow up directly and request that the Area Manager reviews the event in detail. You can contact us at: Fr@salvationarmy.org.uk, using "Subject Matter Trust Pilot Review" as your subject line.
Best wishes
The Supporter Services Team
The minister at Salvation Army ChesterâŠ
The minister at Salvation Army Chester is in the wrong job, I thought they was meant to be compassionate and welcoming but she is totally the opposite. Iâve never met a a more cold hearted vindictive person who should be working in a library instead of the Salvation Army
2026幎2æ10æ¥
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The Salvation Army UK & Ireland ããã®åç
Dear Ms Wright
Thank you for taking the time to share your experience. Iâm really sorry to hear that you felt unwelcome when visiting our Chester centre, thatâs not the experience we ever want anyone to have.
Weâd really appreciate the chance to understand what happened so we can address it properly.
If youâre willing, please get in touch with us directly at FR@salvationarmy.org.uk or call our Supporter Services line on 0207 367 4800.
Kind regards,
The Salvation Army Supporter Services Team
They rented me a tiny box of a flat forâŠ
They rented me a tiny box of a flat for a fortune and the housing officer used to just walk in your house without knocking but thatâs Swindon for you I guess for they think they are the army
2026幎1æ15æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for sharing your experience. Weâre very sorry to hear about the concerns youâve described.
We take all accommodation and tenancy-related complaints seriously. To help us look into this properly, please contact our Property Helpdesk, who are best placed to investigate housing issues and staff conduct. You can reach them on 0300 303 1035 (MondayâFriday, 8.15amâ4.30pm) or via the email address for your region, and they will guide you through the complaints process.
We would be grateful if you could get in touch directly so we can review what happened and make sure the right team responds.
Kind regards
Supporter Services Team
Helping illegal immigrantsâŠ
Helping illegal immigrants embarressment to the country
2026幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
The Salvation Army UK & Ireland ããã®åç
Thank you for your feedback.
You may be referring to reports concerning a Christmas meal held at one of our premises and we would like to offer more context, which we hope will be helpful.
The Christmas meal you saw was organised and paid for by Care4Calais, and The Salvation Army only provided the room. Our intention was simply to offer a space so that people could experience welcome and community at Christmas.
This did not take resources away from our local work in Braintree. This year we provided presents for over 200 children, delivered 80 Christmas dinners, and welcomed 60 guests for Christmas Day.
Across the UK and Ireland, The Salvation Army provides around 3,000 beds every night in 81 Lifehouses, including specialist support for veterans. More than 68,000 Christmas gifts are also shared each year with people facing hardship.
If you would like to discuss anything further, our Supporter Services team would be happy to help via our main contact channels.
Not a penny more from me
Not a penny more from me, in fact, I want a refund, I have the receipts, while people starve on the streets, youâre feeding people fully feed people, who are warm and safe.
2025幎12æ18æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you taking the time to share your feedback. We're sorry to read that you feel this way.
We're not able to identify the situation you're referring to from your review alone, and we would like to understand this better. If you believe you you have made a donation and are requesting a refund, please contact us directly with your details so we can look into this properly.
Kind Regards
The Supporter Services Team
Our work is focused on supporting people experiencing homelessness and hardship, including providing food, warmth and safety to those wo need it most. We would welcome the opportunity to clarify any misunderstandings.
Please get in touch with our team directly on 0207 367 4800 or email fr@salvationarmy.org.uk
Miserable woman serving in AlnwickâŠ
Miserable woman serving in Alnwick charity shop. I was looking at book from the window and she moaned at me for taking it "your not suppose to take things out the window" No signs to saying I can't. She then snatches it out my hand aggressively. Why work in retail if you have no customer service.
2025幎12æ18æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for taking the time to share your feedback, and Iâm really sorry to hear about your experience in our Alnwick shop. This isnât the level of customer service we aim to provide, and we completely understand how upsetting that situation must have felt.
Our window displays are meant to be inviting, and there should always be clear communication from our team if any items arenât available to browse. The interaction you described falls below our expectations, and we will be following up with the shop team to ensure this is addressed and doesnât happen again.
Kind regards
The Supporter Services Team
If I could give minus 11 stars I wouldâŠ
If I could give minus 11 stars I would I used to work in charity shop for them I was down on my luck in 2009 time lost really close members of my family lost my home and split up with then my boyfriend I wanted to do some volunteer work for them told them that I needed help with income and housing they would not help me at all they was awful really awful to work for they had real staff working for them stealing money from tills. An older lady shouted and screamed at me for weeks until I left while I was working there a lot of bullying went on my the management and by older staff. I've never worked for them since or have I ever donated to them the way they treated me I cant forget or forgive. Horrible company horrible staff dirty and really horrible shop they never once helped me at all. Horrible company the worst ones out there honestly. They don't help when people are in need and really genuine need help I've never asked for help from there again. Dreadful they should be ashamed of them selves
2025幎12æ2æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for taking the time to share your experience.
We are very sorry to hear that your time volunteering with us was difficult and that you felt unsupported during a challenging period in your life. That is not the experience we want anyone to have, and we truly regret that this was the case for you.
We take concerns like yours very seriously, and we are committed to treating all our volunteers, staff, and service users with respect and care. Your feedback will help us reflect on how we can improve and ensure that everyone feels valued and supported.
Thank you again for sharing your experience.
BARMY ARMY UK IS GOOD AND BAD
I am surprised to see so many negative 1* reviews here about the dear old Salvation Army that most of us oldies have sort of grown up with. I have been involved with this quasi military style organisation for 73 of my 78 years. During those years I have also taken an interest in the whole of religion, not as a true practiser of a 'faith' at any time, but, I realise now, as a 'Truth Seeker' which is how I now describe myself if anyone asks, but of course nobody does.
As a young boy at Primary School in Plymouth I went to a Roman Catholic church school and I was also happily learning music and how to play a brass instrument at the Salvation Army Corps in Devonport, Plymouth. The music I learnt stood me in good shape for my audition later for the Royal Marines Band Service (RMB). I was accepted and thirty three years later I was 2nd in seniority in the RMB as a Captain having graduated from the Royal Academy of Music in London.
To be in the Armed Forces it was originally assumed you were of the Christian FAITH and the only question was what did you want on the ID TALLIES you always wore around your neck so that they knew who to summon when you were shot dead ! 'Excuse me. I did not join up here to get shot!' 'Tough mate⊠too late now.' Fortunately for me I am still here and somewhere I still have the tallies to prove it.
Anyway me and religion go back a long way and the Sally Anne/Barmy Army (SA) has always been with me, not only because my wife has two SA sisters who benefit from a long career which I now know to be a well-established RACKET based on FAITH i.e. 'nonsense for personal gain'. If you want to go down that road further then please check out my recent 5* REVIEW of YouTube and do read my last paragraph before I sign off at the bottom.
THE GOOD
William BOOTH started the SA in July 1865. He started it to assist those in desperate need, not welcomed in traditional churches, and mainly destitute women in the east end of London. I believe that was a good thing to do. The SA continues today with that beginning very much in its heart and mind. But do note just above that I point out the attitude of the 'traditional churches'. No CHARITY there, and what was the Victorian Government doing to let things get in such a state? Pity the poor children. Unusually for me but I think it good that I provide a brief Christian Bible quote here: 1 Corinthians 13:2 'âŠand though I have all faith, so that I could remove mountains , and have not charity, I am nothing.
THE BAD
So much of the bad lack of charity is comprehensively reported in the many REVIEWS here giving the SA 1*. Taking the more balanced view you will see that I give the SA 3*.
I have seven grandchildren and I love them all dearly but because of RELIGION and bigoted prejudice where their parents cannot tolerate a wider humanist world view and CHARITY based opinion beyond their creepy little Christian Church delusion I never see my Grandchildren.
Mental abuse of children by telling them lies about a God, for which there is absolutely no evidence, is the worst example of bad parenting that I have personally experienced. Telling lies to children, rather than the truth, is an abuse also practised by the SA since its foundation.
The central problem for the current members of the SA is now that recent science in the etymology, archaeology and lack of cohesion in the CHRISTIAN BIBLE exposes what that BIBLE really is. Last year several new sites appeared in YouTube telling anyone with an open mind about religion and what the Bible really is and who wrote it.
If you are interested in this reasoning just put any of these titles below into GOOGLE for some amazing facts, like Josephus (leading Jewish historian in the 1st Century CE) never mentioned 'Jesus of Nazareth' neither did Tacitus, leading Roman historian at the same time. 'LOGIC OVER FAITH' 'SECULARIS' 'THE RATIONAL PATH'
Thank you for reading this and my thanks to Trust Pilot for this useful platform. If you could spare a quick 'like' I would be grateful.
2025幎12æ11æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you for taking the time to share such a detailed and thoughtful review, and for reflecting on your long personal history with The Salvation Army and its music, people, and purpose.
We recognise that faith, belief, and personal experience can shape very different perspectives, and we respect that individuals will hold a wide range of views. From our beginnings in 1865, our focus has been on responding to human need, offering practical support, dignity, and care to people facing hardship, regardless of background or belief.
We appreciate you acknowledging the origins of our work and the positive role it has played for many, while also sharing your concerns. Feedback of all kinds helps us reflect and continue striving to live out our values with compassion, integrity, and openness.
Thank you again for sharing your thoughts with us.
As any charity that acts to help peopleâŠ
As any charity that acts to help people by raising funds, I salute them. Further to my call to head office customer services, I'm again here to inform that I received several Salvation Army Christmas Appeal 2025 envelopes with my post today. I am concerned why one house address received several same envelopes? Isn't it wasteful? Please raise this with the courier service. More houses could have had your promotional material.
2025幎12æ10æ¥
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The Salvation Army UK & Ireland ããã®åç
Thank you so much for taking the time to get in touch, and for your kind words of support for The Salvation Army.
We're very sorry to hear that you received multiple Christmas Appeal mailings. We completely understand your concern about waste, and we appreciate you bringing this to our attention.
During the Christmas period, house holds should usually receive no more that two mailings, so it sounds like something may not have gone quite right. Our Supporter Services team would be very happy to look into this further for you.
Please feel free to contact them at fr@salvationarmy.org.uk.
We apologise for any inconvenience caused.
Thank you again for your support and for helping us improve how we communicate with our supporters.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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