Samuel Groves レビュー 687

Excellent product, quickly delivered and made in Britain!!

I ordered a full set around a month ago. I understood that you need to allow 4 weeks delivery which is fine but you get zero replies from Samuel groves. I sent an email just to ask for an update but I wasn’t even extended the curtesy of a reply. They were fast enough however to take the money. I really wanted to buy a product made in England but I feel let down by poor customer service

Placed an order on the 24/11/2024, still not delivered, Two emails sent with no reply, three messages left on an answer phone , no response, please will someone at least give me an indication of a delivery date.

Bought for Xmas present. After purchase they say will be up to 28 days (ie mid/late January). In response to an email they now gaive an ETA in excess even of their nonsense 28 days.

And to add insult to injury, they ask for a review of the purchase they still haven't sent. This review obliges this request!

High quality and English made. Will be buying more soon.

Really pleased with my frying pan - been a pleasure to cook with and beautifully made.

Despite my ordering only being a few days before Christmas they managed to get it to me before Christmas day too which was an unexpected pleasure.

Will be building my collection of their equipment for the foreseeable future

What a great product and company. Great communication after ordering, shipping super fast and a very high quality product that is a pleasure to use and feels like it will last a lifetime.

Order did not arrive in time. I specifically asked for order to be delivered no later than 22nd December. As they arrived after that date I now have to
Post parcel to London at my expense to my son. as the order was very expensive, I find your service very poor.

Product is very good, company was very helpful and easy to deal with.

You added a gift, a nice surprise

Arrived on time, carefully packaged, look very good quality though not been used yet.

great build quality and design

Quality British made products!
Threw out our cooking trays as the coating always peels off after about 6 months.
Buying cheap is not a long term option.

This is the 4 th fry pan I have bought from Samuel Groves. Have not had the chance to use it very much yet. However, it is very well made, up to their usual high standard and I am absolutely sure it will give many years of service.
Thank you

I bought a copper pan, I pad for it and it was delivered..beautiful pot

Huge delay in delivery with no explanation. A series of phone calls to the company never got beyond an answerphone. An email about the problem was never answered. Shockingly bad performance which company bosses should be made aware of as result is we are most unlikely to ever recommend what is otherwise an excellent product to anyone we know.

I bought a voucher for my son and daughter in law. Communication about dispatch etc very efficient. I got a small baking tray included which was a nice surprise

Bought 25.5cm stainless steel 3-ply frying pan and it is simply amazing! Cooks quick, heat distributed evenly, food does not stick. Threw away my cheaper stainless steel alternative. There’s no way back!

Stainless steel frying pan and chefs pan are excellent. Very good even cooking and easy to clean.