Samuel Johnston レビュー 2,770

Absolutely ridiculous. Do not order. Save yourself the hassle. I ordered a rocking horse on 12th Feb for my daughter's birthday. Emailed them on 19th Feb asking for an update on delivery. Had no response to my email but have received a refund this morning. No time to reorder from another company for delivery before her birthday. Disgusting service.

Samuel Johnston were 5 stars – item despatched when they said, good communications, item that wasn't readily available elsewhere and at good price. Unfortunately they used DPD for delivery which turned the transaction into a complete wind-up.

Terrible ‘customer service’. If you do manage to eventually get a response they are rude and unhelpful. Overcharged for my order and they have told me it’s my own problem when it was a fault of their system. Wish I never ordered from here, save yourselves the stress!

I ordered my pram in October. Baby born November 18th. Didn't use for 1st week, when used breaks wouldn't latch in left side, sometimes both & especially on the bus the pram would go swaying. Contacted Samuel johnson & they wanted to send my buggy off to silvercross for repair which would take 10-12 days just for an inspection! The buggy is brand new & had emergency c section so how do I carry my baby about? A sling isn't an option. We are now in January? And I'm still fighting over a FAULTY buggy! It should have been an instant replacement! They have been no help & lying saying none in stock even though its available on they're site!! Iv now had no buggy as the whole left side gives way! Unsafe to use! This isn't something I want to do but here we are if it takes ro be heard

Very pleased withy purchase good quality packaged well came on time would definitely use this site again

Paid for express delivery and am still waiting . Phone never gets answered. Think this is a scam cos they have my money but nothing has turned up

Visited the store last year in search for a pram and was shocked by the range they had in store! We went for the Noordi Fjordi Leather Travel System in Cloud and honestly was the best decision we ever made! Not only does our pram get so many compliments, it’s lasted through the madness of the newborn stage and no one sign of wear and tear, the leather is easily kept as it’s wipeable. Also we don’t have much room in our house and the store was able to hold onto our purchases until we needed them which was so helpful! Thanks again Simon ufor an amazing experience, we will recommend you to all our friends, family and any one that compliments our pram!

Ordered a chair online and was a little anxious that it would not be as pictured BUT it was exactly as seen on screen and better in reality.
Delivery was within 2 days!! Efficient and True to Life images

I'm a repeat customer due to great customer service and a wide variety of products!

Brilliant highchair my daughter loves it as much as I do! Very easy to assemble and really good price!
It’s making weaning easier in this highchair! Very fast delivery too!

Amazing, I got a changing unit and matching cot bed with a mattress. I love it. The sheets are great quality as well. Thank you so much.

Absolutely brilliant website and product variety. Their Instagram keeps me up to date on everything also.

I ordered my pram and then needed an answer to a query I had , the team responded right away and put my mind at ease , the product arrived in good time and I had no issues what so ever , smooth service and I will definitely shop here again

Had issues with isofix base and called back to shop to check if we were putting car seat on correctly. The staff member Beas extremely helpful and noticed a fault replaced the isofix base immediately and tested to reassure us of safety for baby.

Sales and safety are of equal importance at Samuel Johnston a store I shopped in for my children and now my grandson

Really friendly helpful staff. They were very knowledgeable about prams.

Prompt delivery & staff member was helpful & polite on the phone before I purchased, I would buy from this company again.

I have ordered several things from this company. First was my oyster 3 back in 2019 which came really quickly and when the rain cover had a rip, it was replaced quickly and there was no issues at all. I am still using it for my second child and its still in great condition. I also bought one of our joie 360 car seats. Again, excellent customer service, swift delivery. I've recommended this company to many people.

It was a great experience.
I recommend for fast and reliable purchase.

Would highly recommend Samual Johnson. I live in South Yorkshire and all my deliveries have been exceptionally fast and efficient. I’ve practically bought everything I own for my baby from the website soley for the comfort and security of knowing I can rely on the company and its business.

The bundles are perfect for any new parent or family needing an upgrade, i saved hundreds.

Thank you again guys! Wouldn’t go anywhere else.