Samuel Johnston レビュー 2,770

Received a pushchair from them earlier this year, already had a replacement frame which was fine. Had a different basket to my old frame, had a new basket sent out, arrived ripped. When contacting the company they asked me to stitch it up as it was a goodwill gesture even though it was broken on arrival. Apparently can’t get any more either so I’m now left without a basket. Not good enough considering the pushchairs 6 months old

Ordered silver cross pram on 15th May with a delivery of 5-10 days, contacted them via email when items didn't arrive to be told the items were delayed until 14th June. Item still didn't arrive, emailed again on 18th June due to order still showing "processing" on website to be told again the item would be in stock 'late next week' emailed yet again on 3rd July to be told it would be with them on 10th July. At this point I asked for a refund as unable to wait and be messed around any longer! This company has shocking customer service who cannot even contact you to say items are delayed.
Buyer beware and shop elsewhere!

I can't agree more with Shannon, 22 May 2024. We have had a similar experience. Problems arose with delivery to Europe. Whilst it is not their fault part of the order went missing, Customer Services and the Operations Manager were no help whatsoever. They did not take ownership or keep us informed, there was a three week period between losing the parcel and starting an investigation where nothing happened despite our protests. The car seat arrived weeks after the birth putting us out of pocket. We were eventually offered a £30 gesture of goodwill which did not arrive - I can only assume there is no good will with this company. If you feel sure that you will receive your order on time and intact then go for it. If you feel you may need some assistance then think twice.

Do not use this company! Purchased a Silver Cross Dune from them on the 18th March - did not use until my baby was born 26th April (as many people will agree you buy these things in advance)! Had issues with them in the first place as DPD lost a part of the delivery and they weren’t willing to replace until investigations were done and wanted me to be without parts of my pram in the meantime - only sent out the missing parts when I threatened to leave a bad review.

On the third time using it the chassis started to collapse on the left side while walking and since complaining to them the brakes now do not work at all causing my nearly 4 week old baby to veer into the road!!! Major safety issues on Silver Cross’ part which I have made a seperate complaint on but I have now been left with no choice but to accept a replacement and will not be given a refund at all! I even offered for them to refund me and I will buy another more expensive product from them as I do not want this pushchair but they have been so unhelpful and keep directing me back to Silver Cross to organise the repair.

Now left 3 weeks post c section unable to drive and now without a pram! Showed no customer service skills or compassion at all, do not recommend, spend your money somewhere else!

Can highly recommend SJ, called on a sat afternoon and guy who helped us took the time to explain what all was included in the pram bundle and how to put the pram together with the extras car/seat and carrycot. Went bk the next week to order it and it was a different guy , his customer service was outstanding, went through it all again to us ( us being the soon to be grandparents) and he even told us about another added offer that could be included with the pram bundle. We took him up on this as it was too gd to miss!!. Hv mentioned SJ to quite a few people since r visit as they didn't even know it was in Mallusk ...If i could suggest one thing ...it would be to Please get a sign up somewhere either on roundabout r main mallusk Road as yr store is fantastic for all things baby and more and like ourselves yr store is not to be missed with choice,price and most of all excellent customer service ⭐️⭐️⭐️⭐️⭐️

Ordered a side to me cot matress and we had no issues. Everything was straight forward and easy.

Always happy to help every time my car has had a problem or I need advice they are great

Bought several items from SJ since having my daughter 18 months ago and products have always been great. Delivered quickly and with no issues.

When we bought a new car seat, we had a few concerns and the strap appeared to not work properly. SJ worked with manufacturer to arrange a collection and refund and allowed us to purchase another brand.

Would absolutely recommend!

I bought travel system of mamas and papas from Samuel Johnston in april 2024. It was my best decision because everything was perfect well packed and best on price plus delivery was quick and easy! Highly recommend and will definitely be buying again here in the future!

I bought my Doona from Samuel Johnston in 2022 these were the best on price and delivery was quick and easy! Highly recommend and will definitely be buying again here in the future!

Easy to navigate website and I was very impressed with the value for money bundles. Delivery was quick and items well packaged. I'm so glad we ordered from Samuel Johnston. I would order from them again.

Excellent customer service friendly staff

Great company to buy from. We bought a car seat + isofix, and when we assembled in the car the isofix wasn’t working properly. We sent them a video and they replaced it very fast. A company only shows how good they are by showing what they do when a problem arises, and they did really well.

Online purchase. Very easy and straightforward. Product as described and fast delivery. Definetely recommend!

Pram is for my Daughter. Hasn't been used yet. Superfast delivery.

Customer service was fab. I ordered babylo zummi travel system and after around 6 months, it developed a fault. Contacted customer service, who had it picked up and sent back to their supplier for repair. It was returned back to be in less than 2 weeks. Great service 😉

DO NOT BUY FROM THIS COMPANY.

THEY ARE RUDE AND ARE A FRAUD THEY CANCEL CUSTOMERS ORDER WITHOUT CUSTOMER INFORMING THEM

WROST COMPANY EVER!!!!

Bought a bundle on 7th April stated to be in stock in may however now it stated to be in stock in June which make more new stressed to find another bundle. Not sure why they said to be in stock in may thrn changed the mind and took my payment their response is that it's my babiiee fault but the order was made through your website.

There is no violation committed for you information Social Media platforms are protected by freedom of speech and you stating red sea impact should have some concerns which protest groups will answer. You shouldn't of cancelled my order with INFORMING ME also you should of said an product available in stock which isn't. You offer cheap products you which isn't BRITISH Standards and should have huge concerns to customers.

I enquired about a toddler pram seat and got a response pretty much straight away and all the information I required as well, they're the only company that have the seat I need - I was informed about stock as well which is lovely to be made aware of and save disappointment.

I cannot wait to place my order with them, lovely customer service team!