Samuel Johnston レビュー 2,770

Excellent customer service and quick delivery 🚚

Placed an order for a double buggy was told it would be delivered in about a week had to cancel the order as they had a massive delay of 2 weeks and half... and wouldn't even let me know I had to chase them down

The website was attractive not loads of colours , prices are reasonable and information on products wasn't in big vocabulary words, very easy to navigate around the website and delivery was fast and the product I bought not one fault Can I say compared to buying an item out of another store that has to be returned 3 times over faults and missing parts , when you sign up you get a welcome offer, I honestly couldn't fault the company at all, I got an 360 isofix seat and so easy to to put in the car. Saves a lot of time and also grows with the child , even the packaging it arrived in not unnecessary huge box and perfect padded so no damage being delivered. Cover can be washed and no sign of wear and tare, and my child loves the seat it's very comfortable, and even all the times it's been clean it looks just how it did when it arrived , great quality..
Delighted with it and recommended this site to friends and they loved it too

Absolute appalling customer service, no empathy for customers situations.
Paid for a travel system and only half the order was delivered. No urgency in trying to rectify their error. Just said they would raise an investigation with dpd. Dpd didn't even deliver the parcel so obviously they hadn't even looked into it correctly and tried to make out they have. When I explained I had recently been recovering from surgery they basically said they didn't care and should of reported missing items within 3 days. Explained I had been in hospital and if the email had of said it would be in two packages then it would of been reported. However, email states only 1 package. Scammers, stay well clear. I wish I had of asked for the customer service advisors name to report him as I have never experienced such poor customer care

Purchased a car seat online 2 weeks ago and was sent one with a different design than what we chose, have tried emailing and calling and have had no response to find out what's happened.
Spent over £200 and the customer service from them is non existent, no one answers the emails and the phone line just rings out and repeats the message of 1 for customer service or 2 for trade. False advertising and definitely would not recommend ordering from them.

Ordered a fluffy ride on dog for my grandaughters 1st birthday & when she tries to sit on it she’s constantly falling off as the cover comes off constantly, i have contacted the company on several occasions by email & phone to be told there is nothing that can be done as this is by design, they then asked for videos to be sent & said they couldn’t give a refund or exchange , absolutely shocking customer service & will not use this company again !

Paid for an item that said shipping within 11-21 days, a month later and still wasn’t shipped. Tried contacting customer services to ask for an update, never heard anything back. Refund requested.
Terrible company.

Pretty nondescript satisfaction.
Delivery was at least a couple of weeks after expected, though requests for review were received way before the item. Can’t see that I’ll win an award for less than +ve review.
The customer service contact, could’ve been better. Had I not called before Christmas to ask where my item was, don’t think I’d have been contacted.
Yet to see what item looks like, out of the box. Any issues, I’ll add to this review

Excellent service. Easy to place order. Good communication with dispatch and delivery details.
Very satisfied with product and whole experience.

Item ordered and delivered in perfect condition to Ireland within a few days. Excellent service.

Very poor customer service. Ordered the item with a paid extra express delivery (1-2working days) received an item in 13 days. Although it was holiday season- there were quite a lot of working days. Customer service was very vague and last email didn't even try to answer. Thanks you but never again.

Can’t give this company anything but praise order a red kite play toy for my Granddaughter,
First class service delivery was excellent packaging perfect and very responsive when ordering,
Happy customer definitely buy again from this company

Not a good experience with this company I'm afraid. Having placed an order with my total visable on screen we were then charged alot extra. On speaking to them they said its bank charges and their website runs on approximation. Where by they only give an approximate price in total. Iv never come across this before in an online transcaction. Usually it would be visible on payment. Quite decieving. No website sells on approximation

Excellent communication. I ordered the EGG 3 bundle pram set. The delivery was very quick , within 3 weeks even though it was Christmas week. Since there were so many items , I received the first big box however it was missing the actual pram, I contacted the company the next day & they were excellent to respond & contacted me back within minutes after investigating and confirmed that the second box will arrive that same day. I received a great deal for Black Friday, with the price being a lot less than other competitor stores . 5 stars

Great communication so you are up to date with what is going on with your order

Smooth process of purchasing and delivering goods. My product arrived in time.

Ordered sunday evening, arrived monday AM. Fantastic!

Fantastic store for all baby items
Knowledge of staff is excellent
We have returned on several occasions to purchase baby items

Flawless order and delivery.
Great price, product and communication.
Thank you.

Ordered car seat and was with me very quickly and it's perfect. Great quality and a good price