Sandelier レビュヌ 

178
•
TrustScore 5段階評䟡の3

3.0

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5぀星のうち2の評䟡

Wow. Just found out your prices are in USD... nowhere in anything I have seen from your company does it mention this, except at checkout. I wonder how many Aussies have been scammed by this dishones... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

While I genuinely love the wall mounted Sandalier, I ordered the white background version but it isn’t really white, which is my only issue. It looks off white/ grey which is a shame as the sand does... もっず芋る

5぀星のうち5の評䟡

I saw the advertisement on Facebook & like others were a little skeptical until I reviewed it many places. They were packaged securely & I was pleasantly surprised how they looked. I purchased two as... もっず芋る

5぀星のうち4の評䟡

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen i... もっず芋る

䌁業情報

  1. 日甚品店

Sandelier に぀いお

圓該䌁業による蚘述

A statement piece for your living space.
Mesmerizing to people of all ages and endlessly relaxing, Sandeliers™ are fascinating and a unique addition to your home or office.
With flow-times reaching up to several days with a little practice, you can gaze at your Sandelier™ and get lost in its beauty for hours straight.
Choose from multiple sand colors to match your interior and start your collection with your first ever completely unique and ever-changing art piece.

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3.0

たあたあ

TrustScore 5段階評䟡の3

178件のレビュヌ

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3.0

すべおのレビュヌ

(178)

過去12か月のレビュヌ数: 2ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Sandelier Team on your side

The item itself is beautiful. There were some issues with mine but customer support responded and took care of my concerns. I appreciate the resolution and the flexibility of the team to help with my questions. It's great to know that even if things come up, you will be supported. That's actually one of the most important things when making a purchase. Thank you Sandelier team!

2023幎2月17日
自発的なレビュヌ
5぀星のうち4の評䟡

It’s great I love it except that I want


It’s great I love it except that I want it to go slower. It’s abit too fast

2023幎3月29日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi there,
Thanks for your review!
I'm glad to see that you are happy with your purchase.
Please note that you can adjust the flow time of your Sandelier if you want it to be longer or shorter.
Kindly check out our Maintenance guide on our website to learn everything about it.
Don't hesitate to reach out and we'll be happy to help you too!
Best regards,
Jade & the Sandelier family

5぀星のうち5の評䟡

I LOVE my Sandelier

I LOVE my sandelier and I turn it over at least once every day to see the new creation. I find it very relaxing to watch the colors settle into a new landscape everytime I turn it over.

2023幎3月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Long wait but worth it

Takes forever to get delivered but both of my orders a cheap one then a more speedy one came in perfect condition and as shown on their site. Faster shipping is needed for sure

2023幎3月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolute scam of a company

Absolute scam of a company. I ordered a wall piece, quickly realized it was a tiny, plastic piece of junk. I tried to return as per their return policy, then was stuck in credit card refund purgatory and they never honored my return request.
Run fast and far from this scam of a company.

EDIT: I won't change my review. You failed to return my product and now I am warning others that they may never be refunded for the garbage you sell.

2022幎11月6日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi Andrea,
Thanks for your review.
There seem to be a misunderstanding in the facts that you are stating here.
Here is, as you know, a summary of your situation :

You ordered from us last year. You then reached out to your bank, opening a claim with them, stating you had not received your parcel.
You received your parcel a few days after. You reached out to us asking to return your order.
We explained that your return could not be processed while the dispute with your bank was still active. This is out of our control, and we cannot refund your order if your bank has frozen the funds of your order.
We kindly explained that we had to wait until this dispute was resolved in order to process your return.
Your bank eventually resolved the dispute in our favor, because you received your parcel, which made your claim false.
Now that the bank has returned your payment to us, I will happily proceed the return of your order. I simply invite you to follow the steps on our return page.

I hope this clarifies your inquiry and I stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

5぀星のうち4の評䟡

I ordered late for a Christmas gift

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen it in person as I sent it to my brother and family in Jackson, WY but they loved it! If they are indeed handcrafted, worth the money but check the sizes, they appear smaller than advertised but are indeed accurate. At some point will get one for myself to reflect and compliment the Arizona deserts 🏜

2023幎2月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible company

Terrible company, awful company service, refusing refunds and just ignoring you. Awful people to deal with, wouldn’t recommend unles you’re looking to get SCAMMED

2023幎2月6日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi there,
Thanks for your review.
Could you please reach out to us on Instagram or via email with your order number so that I can look into this for you?
Best regards,
Jade & the Sandelier family

5぀星のうち1の評䟡

Customer Service so bad you think it's a scam

Edit: I did eventually receive the product I ordered, so I've updated the title accordingly. Tracking website was utterly useless... I checked it every day for updates but eventually it just turned up unannounced. Product itself is a bit underwhelming, and definitely not good value for money.

Ordered 4th Dec 2022, with delivery advertised on their website between 7-14 working days.

Their tracking system shows no updates beyond "Order Confirmed".

Emailed for an update on 19th Dec, and received a generic reply of "we'll look into it and get back to you", but received no further email. Chased them again on 12th Jan to allow for xmas.

In the meantime I've received countless spam emails from them, including an email talking about their woman's underwear. Pretty sure this company is a scam and am so glad I used my credit card.

2023幎1月12日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi Tom,
Thanks for your review.
We have replied to your emails and explained why your order had been delayed, and apologizing for the unusual delay you have experienced, as we were waiting on new arrivals for the design that you ordered. I'm again sorry for this inconvenience.
The tracking of your order only updates when the parcel has entered your country and is handed over to Royal Mail, which is why it is not updated at the beginning. This is also explained in the follow-up emails you have received.
I'm sorry that you are not satisfied with your Sandelier. I invite you to reach out to us in order to explain why, so that we can provide you with a solution. If you have difficulties creating beautiful patterns with your art piece, we have a user's guide available on our website that will help you fix this.
I stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

5぀星のうち2の評䟡

I bought the large one for my wife for


I bought the large one for my wife for xmas. It got here at a reasonable time, I opened the box, it was packed well, all looked good, I briefly took it out and put it on its side to make sure the sand was falling and it wasn’t broken or anything. Everything seemed to work fine. Gave to wife, she really liked it.
Then, I went to mount it a week later, and once mounted realized there ws a hole in the side. I assumed this was the maintenance hole.
The issue was, it’s a poorly drilled hole, with chips all around it. They also don’t provide you with a rubber plug or anything so you won’t see it. The frame is white so it really stands out. Also, the sand basically dropped in under 30 seconds once I mounted it. I know this will likely be fixable once I get the syringe.
But, I was very disappointed in the hole on the side. It makes it look cheap. And the company won’t do anything about it, even after I showed them photos. Will be disputing this with my card company.
Don’t deal with these guys. They don’t stand behind their product when an issue is their fault.

2023幎1月9日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi Matthew,
Thanks for your review.
The maintenance hole is present on all of our Sandeliers and is essential in order to keep your art piece brand new over the years.
I understand that with white frames, the hole can stand out a little bit more. We unfortunately do not have plugs in order to hide it and I'm sorry about this, but it can be hidden pretty easily with a small piece of tape if this really bothers you.
Regardless, I don't think this devalues the quality of your custom Sandelier which took weeks to handcraft and is a unique piece of art.
We have a user's guide explaining how to make the flow time of your Sandelier longer, so this will indeed be fixed once you get your injector.
I hope you will reconsider your thoughts on this once you get the chance to fully enjoy your Sandelier and create mesmerizing patterns with it.
Best regards,
Jade & the Sandelier family

5぀星のうち4の評䟡

I purchased one for our anniversary. That was just the start!

I purchased one for our anniversary and my husband and I loved it so much we bought one for our daughter’s birthday. It appears to have too much air so the Sandelier has to be adjusted often for smooth flow. My daughter has not reached out to Sandelier, so no fault of theirs.
We also bought one for our son and daughter in law for Christmas. They have not hung theirs yet so more to come. We love the beautiful changes as the sand flows and we flip ours several times a day! Love it!!

2022幎11月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Snakey Scammers

Went through hell trying to receive the product, no tracking updates or anything, and they refuse to refund you when your item never arrives, bunch of scammers. Would never return to this company, completely unreliable and not worth it. DO NOT BUY FROM SANDELIER

2022幎12月25日
自発的なレビュヌ
Sandelier ロゎ

Sandelier からの回答

Hi there,
Thanks for your review.
When your order is shipped out, you receive a notification with a link to track your parcel.
All parcels are insured, which means that if it lost in transit, you will be offered a replacement at no additional cost, or a refund of your order.
I therefore do not understand your statement. I invite you to reach out to us with your order number so that I can personally look into this and assist you better. Rest assured that you cannot be left without the Sandelier you have ordered or the refund of your order.
Best regards,
Jade & the Sandelier family

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