Sarenza レビュー 

my 1st order got delivered on a Sunday to my work address had to wait 2 weeks to get a new pair and pay for another order before they would refund me.
they then sent them to a totally wrong address, luckily I have trusted neighbors.
to top it all of they sent the wrong size. I am still waiting for the refund which seems to have gone missing! the customer service is one of the worst I have ever encountered.
its the worst company I have ever used

Sarenza wanted verification for fraud purposes of my Landline number... which they never called. They sent an email asking for a copy of a utility bill and photo ID (scan). I cannot believe a shop needs tis level of authentication.

After 5 days they spontaneously cancelled my order. They have never replied to any of my emails.

AVOID THEM

I count myself lucky that they didnt take the order in the end as I dread to think what the aftersales is like considering the poor presales service!

I recently placed 2 orders with Sarenza. The first one took ages to come but I did put this down to all the Jubilee bank holidays that were happening around the same time. When the shoes did arrive I wasnt overly impressed with the quality of the shoes, they were Carvella and I did wonder if they were seconds as they were marked and damaged in some places. I sent both these pairs back for a refund. I received refund for one pair but not the other pair however a quick phone call and the refund was received in the next couple of days.

I ordered another 2 pairs of shoes which arrived much quicker than the first order, again not the best condition but they were Carvella so not sure if this is Carvella issue or if Sarenza are buying up damaged shoes to sell on. I have now sent one of these pairs back and await refund but after first order I dont have any worries.

I placed my order 26/5 but had to cancel the order on 1/6 as had still not arrived, not even showing any tracking details and I was going away for a week (the shoes were supposed to be going with me!). When I returned from holiday I had still not been refunded so called customer services who advised they had processed the refund that day 15/6 and it would be in my account in 3-4 days. Still no refund to date and it is now 2/7, I am looking into legal proceedings as sarenza are in breach of their own terms and conditions. I have made numerous calls to customer services and attempted to speak to managers but to no avail! This company should be shut down.

** READ BEFORE PURCHASING FROM THIS COMPANY****

Please please please look into this company before purchasing anything from them. This company are not only untrustworthy but when you contact them to ask for help/assistance they don't care. Robot answers from poorly trained call centre agents and management that won't take or return your calls.

Buy from them at your peril!!

My boyfriend had ordered me a pair of jeffrey campbells a week before my birthday assuming they would be here in tiem as the website states 4 DAY DELIVERY..3 weeks later we are still waiting, emailed last week to say that the shoes had been dispatched, told that they would be available to track within 48 hours, after 5 days still not. This morning i rang the tracking website and they tell me that they havent even recieved the shoes yet. I rang sarenza and the customer services are so calm they dont listen and sound as though the are on another planet, no complaints procedure. Of course though the money has been taken from the account.. I wish i had read reviews before showing the shoes i wanted. AWFUL company. would not recommend to anybody.

I ordered my shoes 5 days ago, being told they would arrive in 3-4 days. I then received an email on the Monday stating I need to validate my order by confirming my home telephone number even though I had already given them both my home and mobile number with my order. However I followed procedures and this went through the same day.

I then received an email 2 days after my purchase to tell me my product had been dispatched, therefore to make sure this was the case because I had see a lot of terrible reviews I rang the company the next day to be told they would arrive by the weekend.

It's now Friday and I still can't even track my shoes. I've rang the company three times already today and every time I have had the same response. They don't see bothered about their customer care service and definitely don't seem interested in tracking your order down like a normal person would if they have a complaint.

I would suggest to avoid this company unless you don't want your shoes within the '3-4' day delivery service.

I ordered a pair of sandals, had no problems at all. Delivery did take 4 working days - only reason for not rating it 5 stars.

Ordered a pair of shoes and 2 weeks later they had still not arrived, tracked them and they said they had been delivered that morning....certainly not to my house, still waiting to get my money back....now 4 weeks since I place my order.... NOT GOOD ENOUGH!!

Purchased boots 10 days ago, sent delivery information from company 8 days ago, code sent still not recognised by HDNL. No response from contacting customer services.

I ordered shoes form my daughter and ended up with two pairs of womens shoes that were supposed to be delivered to someone in Spain! when I contact sarenza they were not very helpful! sent wrong shoes back and eventually received my daughters shoes 8 weeks later. Atrocious customer service!!!

Just don't order from them. They lie and tell you its sent when its not even in stock, they debit the money though. The customer service is a joke. Makes you wonder if this is a scam....looks like I'm not the only one they have ripped off.

I bought a pair of boots on the 7th of Dec.After 5 or 6 days and not having heard from them decided to call them. I was then informed that my shoes had been delivered to some address in France which was not good news as I live in London. I was offered a 20% discount on the next pair and asked to order again a pair as they could not do it for me. They reimbursed the money of the first pair soon enough though.
So today I received what was supposed to be my nice new boots, a Xmas present from me to me and surprise, surprise, they are the flipping wrong size.
I called them again and they have offered a 20% discount. I personally think they should be 50% by now....and promise that someone will come and collect my?their boots tomorrow.
So at the moment I am bootless and so P***** off that words can not express..... I suppose I will not go back to them although I really like the boots and do not seem to be able to buy them somewhere else....
The girls who picked up the phone were nice but I suppose they can not do much other than pass on the message. The directors of the company should be sacked.

Customer service lets it down, I tried to return some boots but the system wouldn't recognise that I wanted to swap for a smaller pair, when I called she just said, she couldn't do it manually, so I had to just get a refund and re-order, so that means I would be out of pocket paying for 2 pairs !!

Customer service line is always busy, yet when you send them a mail they never respond. Took over 1 week for my boots to arrive, even though their website states 4-5 days, again no response from them !

Its a shame really and, because of this I will only ever order on Sarenza if I can't locate the items I want anywhere else.

Have had to arrange them to come collect my parcel and after 5 attempts no one has come to collect this parcel. on my last call was promised they would be there that evening, surprise surprise no one came. Avoid this company like the plague

Send them three emails - in one week - never replied to the email - When asked why they just said they never received them...
And they have not dispatched my shoes in the meantime ... of course but they debited my account... of course.

Nice really nice company...

this company is the absolute worst. i returned two items weeks ago. they credited me for the 8 dollar item but not the 130 dollars items. after emails and calls they said they would credit the card but it has been days now and no credit. i have a dispute lodged with the credit card company.
amazon is fantastic as well as many other online companies but this company is the absolute worst.

Sarenza offer 4 day delivery. As other reviewers say, they do not stick to this. My order has taken 3 weeks. I have chased up most days in that 3 weeks. Their phone rings and is not answered, so I emailed. I placed order on 18.1.11. They say they shipped it on 31.1.11. I tracked it via HDNL with difficulty as HDNL said the reference I was given was not mine and had a different customer name and address. The shoes just arrived, but with a postcode different from the one I ordered with. Many different customer advisers replied to my emails and sometimes with conflicting responses.Like others I have been scared at times that I had fallen for a scam because of this. I expressed this to Sarenza and received no reassurance. They just ignore any adverse comments. I have been appalled by their attitude and poor service. I won't be using them again!

On the 16th of Jan I bought a pair of shoes from this site.

5 days passed and no email to confirm dispatch, as promised. So I emailed to see what was happening.

Reply says they are experiencing delays in delivery. No suggestion of how long these delays may be; and worryingly the option to cancel my order if I wanted.

Well I wanted to take delivery of the shoes I'd bought - so I didn't cancel and asked how long they thought it might be...

That evening I get a refund for the shoes with no explanation as to why. And apparently it takes up to 4 days for the money to reach my account. Getting on for two weeks they've had my money.

Then soon afterwards a message from customer service to say delays were only a few days but unfortunately my order has been cancelled because the shoes "you were interested in" were sold out.

Now I'd bought these shoes; they were advertised as available in my size. I'd shown rather more than interest - they were mine! or so I thought.

I've made a complaint about this but so far no reply. It does leave me wondering if this isn't a scam. I have absolutely NO confidence in this tin-pot operation now. none. whatsoever.

Steer clear shoe-fans!

This is the second time I have ordered from Sarenza. I was frustrated the first time that products that appear on the .com site (ie for Europe) are not necessarily available on the .co.uk site for sale to the UK, but ordered anyway from the .co.uk range. The delivery was much slower than anticipated, but as I got my order and one of the pairs fitted my 5 year old son who wears orthotics, I put up with it. The time to register the return and credit the refund was also very slow.

This time, my son put on his shoes on the first day of school, only to say they were too small (3 months after the previous pair !). I again went to Sarenza.co.uk and ordered half a dozen pairs to have choice as he is difficult to fit. I researched the site carefully and found two different places where, in different wording, they state clearly that orders placed before midday (or 1pm in a different place), would be sent out that same day before 4pm and that an email would be sent out to confirm dispatch. It also states that orders placed after 1pm take priority for dispatch the next morning.

Today, 2 days later, I phoned to ask why I still haven't received my dispatch confirmation email and does this mean my order has not yet been dispatched. The long and short of it after various conversations including in French (fortunately for me I am very fluent in French as there wasn't an English speaking supervisor available) is that Sarenza are based in Paris and all orders are dispatched from Paris. Dispatch emails are only sent out every evening so anything dispatched during the day can't be confirmed until the next day. They apparently have 30,000 pairs of shoes in stock, and apparently received 25,000 orders on the day I placed my order as it was the first day of the sales in France. All this was used to excuse the fact that my order probably still hadn't got out, despite the fact that I ordered at 11am. Coming from France, there is no way that the order could arrive in the 1 day they quote as a minimum delivery time, even by courier. In fact, their maximum 4 days is questionnable even at the best of times. And as I still haven't received my dispatch confirmation email, despite promises from two members of staff to follow up the order and email to confirm what is happening, I have to conclude my order still hasn't gone out.

Yet again, very disappointing service. If it wasn't for the range available and the fact that I have difficulty getting shoes for my son that suit his orthotics, I wouldn't order from them again. In fact, in future, I think I may save myself the bother and take my kids to France before the beginning of every term and get them fitted there directly !