Sarenza レビュー 

Ordered 3 pairs of moon boots. 1 correct. One pair wrong size and style, the other for my teenage son- he wanted lime green he got sequinned camouflage!!! When I went to ask for the correct items they don't even have them!

Have ordered a pair of Nike trainers for hubby birthday . Next day of my order got email ,that there will be delay , tried day - it will take little longer .... very dissapinted ! Stay clear !! Do not order from them !

In Order -
· I located shoes online and attempted to order them via the EU site however as I have a UK billing address and a Bulgarian delivery address I was not able to do this so I ordered from the UK site, I arranged to have them delivered to a friend’s address at a time when I would be in the UK.
· 9th September order placed – Delivery expectation stated in 3 to 4 days
Initial order was late being picked and packed due to your warehouse move - not sure why this became my problem
· 13th September email received advising of a delay
· 14th September another email further apologizing and offering £8 from my next order
· 14th September email sent by me to request some kind of delivery expectation
· 14th September email received advising “hopefully within the next 48 hrs” and offering a 20% refund if I waited for the order – I accepted this offer
· 14th September email received advising the order had been shipped
· 17th September Shoes arrived in the UK (8 days after the order was placed and 2 days after I left the UK on business)
· 17th September partial refund received for 20% discount
· 19th September shipping arranged at my expense for shoes to be delivered to Sofia, Bulgaria.
· 22nd September shoes arrive in Sofia – they are the wrong shoes
· 22nd September email sent to confirm shoes do not match photo - Photo also sent
· 24th September email sent asking why I had received no response
· 26th September I called the CS number and spoke to Tim – forwarded the email with the photos and again received an apology and for the first time some practical assistance.
Agreed to arrange a collection of the wrong shoes in Sofia
Agreed to refund the remaining paid amount for the wrong shoes
Agreed to find a way to ensure I could order the correct shoes from the EU site and have them delivered to Sofia as I have already paid £54.98 at my expense to have the wrong shoes delivered to Sofia (see attached)
Agreed to find a way to ensure the correct shoes were available for me from the EU site to be delivered to Sofia for the same discounted and refunded price I was meant to pay after all the screw ups - £64.80
· 30th September shoes collected in Sofia
· 6th October refund received
· Email received from Shawn confirming the refund had been processed
· 7th October I sent an email asking what I now need to do to set up the EU account and finally, (after almost 1 month and a cost to me of £54.98 for unnecessary delivery) start the order process again for the shoes I actually wanted. I sent this email as I had already tried to set up the EU account… only to find it would still not accept the details needed to have the delivery sent to Bulgaria.

It now turns out, after too many more emails, 2 more weeks and more that they never had the shoes I ordered. the picture on the site was wrong. I did get a full refund and after several further complaints an offer of 50% discount on my next order, (shoes i don't want or need) however they don't seem to get the fact that i paid my own money to fix their problem all based on advertising shoes they didnt sell and to resolve it they offer me other shoes that i still have to pay for. 8 weeks of wasted time and effort. At this stage I would seriously not recommend this site or it's EU affiliates

Oseriöst företag och arrogant, ohjälpsam kundtjänst på telefon. Svarar inte på email. Bekräftar köp trots annullering med stöd av lagen om distansköp på internet. Håll er borta, långt borta och sök efter seriösa alternativ på internet så slipper ni ha ångest och ligga sömnlösa för att någon sitter på era pengar som ni sedan måste ägna tid till att fruktlöst jaga in.

purchased two pairs of Birkenstock sandals which NEVER arrived. When I realised to check the tracking I realised that they were returned back to sender for what ever reason. I sent 4 emails to Sarenza without no response. Then i had to call them and queue for ever before they picked up the phone and promised refund straight away. WELL i never got it so i had to CALL again and once again they told me that I would get my refund which i am still waiting... the worst experience ever.

I was extremely nervous ordering with this company after reading such horrific reviews, but I am so glad I did. I received regular e-mail updates and a tracking reference when the item had been shipped. Ordered on the 6th Oct and received on the 12th (so exactly the 4 working days they advised and this was with a delay due to their warehouse change)
I will definitely be using them again, the uggs I ordered were £50 cheaper on Sarenza than in the shops here in the UK

I ordered a pair of flip-flops; not the most difficult thing to send. They said they were moving warehouse and ended up delaying my delivery by two weeks. I actually asked them to cancel the order the day before going on holiday and that didn't seem to happen so a day and a half after I asked for it to be cancelled; my order was shipped. To top it all off they use some awful Collect+ returns system which has no outlets near me and their returns address is based in FRANCE (look out), and they refuse to either provide me with a pre-paid label, a refund of my postage fees or a courier collection. Could not have had worse customer services either - they refused to let me talk to a manager and said that all the managers only speak French so I am not allowed to talk to them. WOULD NEVER ORDER AGAIN!

Beställde ett par skor den 16 september. Leveransen skulle ta 2-4 dagar.
idag den 6 oktober efter flertalet mail, telefonsamtal till kundservice och diverse löften så visar det sig att jag varken har skor eller pengar åter.
När man ber om pengarna åter säger de att de måste stämma av med sitt lager trots att leveransen är stoppad av dom själva för att varan aldrig fanns i första läget. Detta fick jag ringa själv för att ta reda på.
När man sedan ringer den 3 oktober dvs efter nästan 3 veckor ( just det leveransen skulle ta max 4 dgr) så får man till svar att det är ok? Det är inte ok. Företaget är en stor bluff och jag avråder bestämt alla från att handla hos detta oseriösa företag med en kundservice som drar den ena lögnen efter den andra.
Några pengar i retur har jag fortfarande inte sett till.

I ordered school shoes on 27.8.16 for my daughter received about three emails advising a delay during the first week then nothing. I had to telephone numerous times spending up to 30 mins on hold and was promised countless times that they would be sent in the next two days. When they came and went with no sign of dispatch telephoned and insisted they contact their warehouse when I heard nothing back I phoned back and spoke to a rather rude gentleman whose attitude stank and basically said that lots of people have been waiting and to add insult to injury advised me that all new orders are going out within 24 hours!! I asked for a manager to contact me and he said that all the managers only spoke French. I did get a call back and was advised they still can't give me a date but it would be week beginning 19.9.16 but when I checked the status late last night it shows my order as cancelled!! No email from them advising why this might be! To say I am livid is an understatement, I have ordered numerous times from them with no problems but after their treatment they can forget any future orders just a phone call from me airing my grievances!!

Ordered my shoes 17 days ago paid £10 extra for flash express delivery to ensure prompt delivery. Still waiting cant even commit to delivery date for me. Saying you've only been waiting 2 weeks when others have waited longer so im kinda the lucky one ? Several phone calls many emails. Saying all issues are down to moving into new factory. could of been quicker delivery if the old factory burnt down. In short i wont use the rubbish company again. STILL WAITING

Order a pair of sandles from this site 15 days ago and they still haven't arrived! Email from company when I chased was shocking, it literally read like they are arguing internally about product and who was to blame - very unprofessional business. Still no closer to dispatch or deliver so now looking to cancel. Don't do business with these guys as they = bad news!

I ordered a pair of Nike trainers from Sarenza back in April. After two months of light wear, the flyknit material developed a large hole in one of the toes. I contacted Sarenza right away as I felt it was unacceptable that £100 pair of trainers would do this so quickly. Sarenza responded by saying they would pay for a cobbler to fix them. I told them this wasn't an acceptable solution as the hole couldn't simply be sewn up in such a complex fabric. Sarenza then said that it wasn't a manufacturing fault and therefore, wouldn't offer me an exchange or refund.

I then contacted Nike who were fantastic. They inspected the trainers and offered me full credit within a couple of days and confirmed they were indeed faulty. They also told me that they would never recommend sewing the fabric back together.

Overall, I would have expected Sarenza to offer me an exchange or refund of the trainers themselves. I was very disappointed with their response and unwillingness to help after all, these trainers were not cheap in the slightest. For this reason, I would always purchase directly from Nike from now on.

I ordered a pair of Geox. They broke after 2 days. Customer service told me it was my own fault. I suppose wearing the shoes was my mistake., maybe I should have kept them in the box.
I asked customer service to explain the decision and they refused.ive used this company a number of times before. When things go wrong with the order you are on your own. Customer service is no more than lip service.

Says delivery is 3-5 days. Mine took about 8....maybe 7 if you don't include the purchase date. It was a present from my boyfriend and I was excited to get some new creps delivered to work. The wait was long so I decided to google the company and this came up and it freaked me out.
I feel like I may have got lucky - my shoes were £20 less than other websites and when they eventually came they were brand new (not worn) and the right size and comfortable.
So there you go.. I think it's a hit & miss service. I was lucky to get what I purchased and others may not have been. I have given 4* due to the delivery time and no tracking code.

Jag beställde skor i storlek 39 och sen såg jag att ni hade skickat storlek 39 men till barn! Så dom va alldeles för trånga för smala! Från Första början gjorde jag beställningen och fick ett klartecken om att beställningen va godkänd men sen fick jag ett annat mail om att betalningen inte gick igenom och försökte få tag på er men fick aldrig något svar.. Och inte nog med de så kom personen som skulle lämna skorna hade knackat på hos oss men då jag inte va hemma för trodde jag skulle hämta ut de eller få det i brevlådan.. Men han som kom med skorna lämnade dom till min granne, får man ens de?! För tänk om min granne hade tagit och behållt paketet?! För måste inte jag skriva under och legitimera sig och sånt?! Riktigt dåligt faktiskt! Tankar på att anmäla företaget!!!!

I must emphasise that I am deeply disappointed as this is the second time it is happening to the same product. I bought this shoe twice from you.

I purchased really expensive two same shoes but different colours, one black and one blue. The black one was faulty and looked inferior then I returned it and repurchased another one. To my surprise, they sold fake shoe to me again. I wore them to work not knowing that they had torn, so disgraceful and very disappointing considering how much I paid for them. I made a polite complaint but unfortunately they weren't helpful. The customer service was very bad and they ain't doing anything about it.

Sarenza, you need to consider the inconvenience and the embarrassment you have caused me and also the money wasted.

Please please and please do not buy any product from them cos they are not authentic. You will end up not getting value for your money.
The order number is 9660839.

I already bought 6 pair of shoes from Sarenza, but ...What a surprise...The SALOMON X-Scream 3D that I received were worn, with mud and grass on the sole, inside smelly and Salomon sign was already worn out of use..Someone from the staff decided to exchange his old ones with my new ones :(( I hope someone being fired...All the other shoes I bought from U are excellent - 2 Reebok, 1 Kappa, 1 Bunker, 1 TBS...
I was refunded...So customer service is really friendly and helpful...I will continue to buy from U...and I continued to buy from U after you resolved the already mentioned strange joke

Beställde ett par skor som visade sig att vara för små och skulle returnera dessa. Kundtjänsten är underbemannade vilket tog en evighet att komma fram till. Och när man kom fram så hade de en dansk talande tjej vilket gjorde att jag inte förstod något. Ringt de ett flertal gånger och har alltid hamnat med en dansk talande? Dessutom skickar de alla sina varor från Frankrike vilket tar en lång tid för produkten eller om du vill ha en retur etikett. Och att de använder UPS som bara levererar under arbetstider på vardagar gör det inte bättre. Enligt sarenza hemsida bokar man tid att de ska komma med ett tids intervall på 2 timmar. Trots det kommer UPS när de kan under dagen och säger att sarenza hemsida har fel och att man inte kan bestämma det själv.

Är man 100 % säker på vilka skor man vill ha utan retur och kan vänta en längre stund så funkar att beställa produkter hos de. Men om man ångrar sig eller inte har tid att sitta hemma en hel dag för att vänta att UPS ska knacka på så är denna sida inget att ha.

I purchased a pair of trainers on the 24th only to then receive an email on the 25th giving me a full refund stating I had requested it!!? I emailed the company questioning why I received a refund ? And recieve no response. Before this there had been no communication between us! This company is ignorant and incompetent! .

Købte Moonboots der var slidt op på mindre end 2 måneder.
Dette var en tydelig fejl ved varen, men vi fik den besked, at de ikke kunne ombyttes pga slid...
Hvis varen havde været i orden fra start, ville den jo ikke have været slidt op!
Køber ALDRIG nogen ved #Sarenza# igen!!