Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times. And the worst p... もっと見る
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レビュアーのコメントを見てみましょう
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... もっと見る
企業が回答しました
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... もっと見る
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We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied w... もっと見る
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企業情報
The Sash Window Workshop について
当該企業による記述
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
当該企業による記述
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
連絡先
4 Kiln Lane, RG12 1NA, Bracknell, 英国
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4.5
優良
200件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
EXTREMELY UNPROFESSIONAL
Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times.
And the worst part? The second time, they made things worse than before because during the works, they removed the sash cords/spirals without authorisation, leaving the window unusable.
They then claimed the frames were too deteriorated and denied liability, despite the window working beforehand.
The outcome is a worse condition than before the works, with no accountability taken.
2026年4月21日
自発的なレビュー
The Sash Window Workshop からの回答
We are sorry that you are disappointed with our service. We must, however, insist on setting the record straight.
You originally placed an order with us to replace the kitchen window as well as other windows. We explained that the kitchen window could only be replaced if the worktop and sink were removed as they were blocking removal of the old window. External access was not possible because the window was three floors up.
When we came to do the survey, you told us that you no longer wanted to replace the kitchen window as you didn’t want to remove the worktop and sink.
Although our clear recommendation was that the window be replaced, we then agreed to try to get the original window working better for you so you could have more ventilation.
When taking the window apart, we found that the window was too rotten to do what we had specified. Unfortunately, we also broke a pane of glass.
Please note that we were unable to inspect the window properly prior to starting the work and therefore cannot be held responsible for its condition.
We arranged a second visit to repair the rot and re glaze the pane for you as best we could. We then refitted the window on January 21st.
Contrary to your review, you were not charged anything for the work we could not do. We sent you two credit notes – one to refund you the full cost of the work we originally specified, but were unable to complete, and a further credit note as a goodwill gesture. All of the above points were covered in correspondence supporting the credit notes.
We acted with decency and integrity, refunding you in full because we were unable to complete the work as specified.
Your Trustpilot Review is wholly misleading. We ask that you withdraw your review immediately.
Simply - the best!
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally professional and just genuinely very nice people! All my family and friends know about them.
2026年3月18日
The Sash Window Workshop からの回答
Dear Miss Harrison,
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Great quality window, friendly and professional service
After receiving various quotes we decided to go with the Sash Window Workshop, given their far superior customer service. The Workshop made and installed one large double glazed, acoustic laminate (8mm) sash window in our period property. Paul provided a wonderful service, and was available even after hours to answer questions. Jack did the installation for us and did a very good job. Both were very friendly and professional. We are very happy with the results, it is a solid window that provides both temperature and sound insulation. I would absolutely recommend the Sash Window Workshop.
2026年1月23日
The Sash Window Workshop からの回答
Dear Ms Bugge-Mahrt.
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
A positive experience from start to finish!
My experience with the Sash Window Workshop was smooth sailing all the way. This UK based company is run by a professional and highly efficient team, who, from the moment of survey and quotation to the checking and overseeing of all final details, did not let me down. The quality of the product and their service has proved excellent at two different properties.
2026年1月29日
The Sash Window Workshop からの回答
Dear Ms Buckingham,
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Beautiful Sash Windows
My experience with The Sash Windows Workshop was very good from the very beginning. Paul came and gave us all the information about the windows, installation and was available throughout the process. I realised that the people working for the company where very proud of their product and that was evident when I went to visit and have a look around myself. The installation of my windows was very quick and the guys that did it were very hard working, professional and courteous.
2026年1月23日
The Sash Window Workshop からの回答
Dear Mr Vainas,
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Very happy with our new windows
The joinery, glazing, draught sealing and paint finish are all good quality, and the TSSW team designed them to be a faithful copy of the original windows. The operation of the sashes is smooth, and with spacious opening. TSWW personnel have been professionally efficient throughout and the fitter took care to protect our furniture and floors during installation.
2026年1月23日
The Sash Window Workshop からの回答
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Seamless excellence
From the initial consultation with Paul, right through to the fitting of the windows, our experience was seamless. Experts in their field, with really good client services. Would highly recommend.
2026年1月13日
The Sash Window Workshop からの回答
Dear Mr Savidge,
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent company
Excellent company, a pleasure to deal with.
Professional and efficient, high quality bespoke windows fitted to meet Grade II Listed building requirements.
2025年11月20日
The Sash Window Workshop からの回答
Dear Mrs Tomlinson,
Thank you for your 5* review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Superb Quality and Professional Service — Highly Recommended!
Having had an expensive window fitted by another company last year — which was unfortunately poorly installed and of disappointing quality — this time I did thorough research and chose a company with an outstanding reputation and top-quality products. I honestly cannot praise them enough for their superb service, highly professional installation, and meticulous attention to detail. The windows themselves are exceptionally well-made — solid, beautifully finished, and fitted to perfection. These new windows feel premium in every way, and I’m already looking forward to (and hopefully saving up for) having the main front windows done one day.
2025年8月29日
The Sash Window Workshop からの回答
Dear Ms Osta,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved and look forward to working with you again in the future.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Extremely happy, I would not hesitate to use them again or recommend them. From the very first visit and…
From the very first visit and throughout the process this company's communication was excellent. In fact I have never had such a perfect experience. I was also exceedingly happy with the end result. My old window frames were very old and crooked but they managed to do a great job despite the challenging conditions. Having had many quotes, theirs was also very competitive.
2025年10月9日
The Sash Window Workshop からの回答
Dear Ms Koerfer,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Start to Finish - Just Brilliant
The responsive 1st contact. The accurate inspection. The rapid and clear proposal. The communication post acceptance for a date that suits us. The professional installation by experts. The minimum fuss to us and the neighbours. And of course the exceptional quality of the windows. Start to Finish- Just a Brilliant Experience. Thank you.
2025年10月15日
The Sash Window Workshop からの回答
Dear Mr Anwar,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent Quality
The final product was outstanding. The windows look amazing, and have given a significant noise and temperature improvement. I'm very impressed with the period look but modern quality.
Installation was quick (one day, done by 2pm) and from measurement to installation is pretty good at around a month.
2025年9月16日
The Sash Window Workshop からの回答
Dear Mr Berry,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
A really excellent experience from…
A really excellent experience from beginning to end. I am so pleased with the door.
2025年6月23日
The Sash Window Workshop からの回答
Dear Mr Darlaston,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent
Excellent. They took a lot of care to get everything just right with the design and installation was painless. One of the things I liked was the fact that when the engineer wasn't sure about an aspect of the installation, he called in and someone was there to help him within the hour, to ensure it was right.
2025年8月5日
The Sash Window Workshop からの回答
Dear Mr Taylor,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback on to all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Highly recommend
Lovely experience from sales to installation. Very prompt and personal attention to all issues.
2025年8月4日
The Sash Window Workshop からの回答
Dear M Wilson,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback onto all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent Experience
I had an excellent experience with the Sash Window Workshop recently. They manufactured four new sash windows and a new kitchen door for my house.
The high quality of the manufactured parts really stands out, and has transformed the rooms in which they were installed. Pricing was competitive and undercut another company that priced the job for me.
The door has an ERA multipoint lock (which I wasn't expecting) and, aside from looking much nicer, is vastly more secure than the door it replaced.
Installation took place on the agreed date, took exactly the number of days forecast and was commendably professional.
Very impressed, thank you.
2025年7月29日
The Sash Window Workshop からの回答
Dear Mr Woolf,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our team. I will pass your feedback onto all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Sash windows…
We had our sash windows installed around 3 years ago and have been very happy. From the initial consultation, we felt that The Sash Window Workshop understood our needs and guided us well through the process. We have also been very impressed with the after service. Having an older property does mean walls can shift slightly and therefore alignment of window locks etc can need readjusting from time to time, especially with weather changes, and we recently had the need for such support and were very impressed with the work carried out, with minimal fuss and all under guarantee. Would highly recommend.
2025年7月25日
The Sash Window Workshop からの回答
Dear Mr Amos,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that you are happy with the service provided by our teams from consultation, installation and to more recent after service. I will pass your feedback onto all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Super professional firm with great quality products
We had a number of windows replaced all over our house as well as our front door. From the first survey, we were thoroughly impressed by the professionalism of the Sash Window Workshop and the range of options they had available. They also installed over a period of 3 days, working extremely hard and also being very thoughtful with regards to mess and noise. The windows are fantastic quality and any post instalments issues have been dealt with effectively. We would definitely recommend!
2025年7月16日
The Sash Window Workshop からの回答
Dear Mrs Stone,
Thank you for your review. I have passed your feedback onto everyone who worked on your order.
I am delighted to hear that you are so happy with the service that you received from all involved.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Don't clean up
This company replaced the windows of a flat in my block on the 2nd floor. We live in the basement. I am sure they did a good job, but it is shoddy that they didn't come down and clean up all the crap that had fallen from the windows at the front an back of the property during the install, but rather left it for me to do when home from work! One star!!
2025年7月8日
自発的なレビュー
The Sash Window Workshop からの回答
8/7/25: Thank you for making us aware of the issue you encountered. I have messaged you privately to ask you to share more information so I can investigate and respond appropriately. I hope to hear back from you when convenient.
10/7/25: Thank you for supplying your contact details. We have investigated as a matter of urgency and will be writing to you privately.
Professionalism from beginning to end
From the initial quote through to installation, the Sash Window Workshop demonstrated extreme professionalism.
We received several quotes before selecting SWW. One of the key deciders in choosing SWW was Paul's enthusiasm and knowledge at the initial meeting. Paul spent time explaining the process, offering suggestions, responding to our changes and providing clear quotes. This was followed by precise measurements by Chris who also offered some practical additions for the replacement door.
Special shout out has to go to the team of installers lead by John and Shane. They respected the property laying sheets, helping to move furniture and cleaning up after work each day. The team worked extremely hard in the recent high temperatures, which is a credit to their professionalism.
We are really pleased with the finished installation and several neighbours have commented on how great they look!
If you are thinking about replacing windows or doors you must consider SWW.
2025年6月27日
自発的なレビュー
The Sash Window Workshop からの回答
Thank you for taking the time to leave us such a positive review, it is much appreciated.
We are delighted you had such a great experience and are pleased with the work carried out by our dedicated team. Your feedback has been shared with all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Richard Dollar
Managing Director
The Sash Window Workshop
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