Extremely disappointed with their service. Came to do the works, then realised they put the wrong windows in and had to come again for a second time. We were charged BOTH times. And the worst p... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It's been a total pleasure working with this company. I needed a new front door, and from beginning to end everything ran smoothly- budget never changed,and schedule on time, all involved were totally... もっと見る
企業が回答しました
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps... もっと見る
企業が回答しました
We chose a local firm - it seemed wise as we had very large tall sash windows in a mid-Victorian house. Initially, the ground floor first and then many years later the upper floor. Very satisfied w... もっと見る
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企業情報
The Sash Window Workshop について
当該企業による記述
The Sash Window Workshop are a multi-award-winning company that was established in 1994. We specialise in traditional, energy-efficient timber windows and doors. Handcrafted in Berkshire we offer an installation and draught proofing service across London and the South and a supply only service nationwide.
Our products and services include:
- Replacement Timber Sash Windows
- Replacement Wooden Casement Windows
- Timber Doors
- Secondary Glazing
- Draught Proofing and Overhaul
We understand the importance of providing excellent customer service and a high quality product, and are proud that around half of our orders come from previous customers or recommendations.
We design and manufacture elegant, thermally efficient windows and doors to suit your home. Excellence and attention to detail extends into everything we do.
We are also proudly recognised as a Which? Trusted Trader.Our replacement Accoya windows and doors come with a 50 year anti-rot guarantee.
Contact us today on 01344 868 668 for a free, no obligation site survey and quotation.
Bespoke Timber Window and Door Specialists
当該企業による記述
- We pride ourselves on delivering exceptional craftsmanship, unparalleled service, and innovative solutions.
- We offer a wide range of timber windows and doors to enhance some of Britain's finest homes. Our Values -Craftsmanship: We believe in the art of creating high-quality products that stand the test of time. -Service: Our dedicated team is always here to provide you with the best possible experience. -Innovation: We continuously seek new ways to improve and innovate, ensuring that we stay ahead of the curve. -Sustainability: We are committed to sustainable practices that benefit both our customers and the planet.
Our Guarantees For Your Peace of Mind
From our workshop in Berkshire to your home and from paint and glazing to joinery and anti-rot timber - all our work is guaranteed so you'll know you've made the right choice with The Sash Window Workshop.
連絡先
4 Kiln Lane, RG12 1NA, Bracknell, 英国
- 01344 868 668
- info@sashwindow.com
- www.sashwindow.com
TIMBER WINDOWS AND DOORS
4.5
優良
200件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience
Great experience from initial quotation to after sales service. It's clear that they are a very well organised company and a strong team; everybody was well coordinated with each other and most importantly the windows look great.
2025年6月13日
The Sash Window Workshop からの回答
Dear Mr Foster,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that the quality of the work was excellent and that you were happy with the service provided by our teams. I will pass your feedback onto all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent workmanship
The Sash Window Workshop have excellent installers who do a very professional job. Shane installed French doors and windows in my home which fit perfectly and work perfectly. The double glazing keeps the cold out, and there’s no longer dust and dirt coming in from the street. Everything hinged on taking very exact measurements at the start.
Monica Gurney
2025年3月6日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Ms Gurney,
Thank you for leaving us a review on Trustpilot. I am delighted to hear that you are so happy with your new windows and French doors. I have passed your feedback onto Shane and everyone involved in your order.
Thank you for continuing to trust us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent quality work
Excellent quality work; great fitters; windows and doors look fantastic
2025年1月28日
The Sash Window Workshop からの回答
Dear Mr van Limborgh,
Thank you for your review on our Trustpilot profile.
I am delighted to hear that the quality of the work was excellent and that you were happy with the service provided by our fitting team. I will pass your feedback onto all involved.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Well Oiled Machine
We wanted to get double-glazing on the sash windows in our living room. We got 5 quotes and decided that the Sash Window Workshop were the best. The salesman, Daniel, really knew his stuff. He clearly has a real passion for all things wood-related. He suggested we replace the sashes only as the frame was still in good working order. The quote was roughly the same as other companies of similar quality gave. After the quote came the survey and after that the installation. There was good communication throughout and they are clearly very organised. They have good customer service and after-care. Installation was very efficient and we are delighted with the final product. So much so that we have decided to get more sashes replace with TSWW.
2024年11月11日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Mr McGrane,
Thank you for your review. I have passed your feedback onto everyone who worked on your initial order.
I am delighted to hear that you are so happy with the service that you received from Daniel and from the rest of the team. I am also glad to hear that you are delighted with your new double-glazed sashes.
Thank you for continuing to trust us with your business. We look forward to installing more double-glazed sashes for you in the coming weeks.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent job
Totally satisfied with the quality of the works (manufacturing and installation). Their quotation was very thorough and without any hidden charges. The technicians arrived exactly on time on both dates/visits. On account of the existing windows construction additional lazer dimension measurements were required necessitating a second installation visit that was not anticipated until the existing window frame was partially removed. The technicians covered all existing room furniture with plastic dust sheets and were professional in their work as well as clearing afterwards. Manufacturers are strongly recommended and trustworthy.
2024年12月17日
The Sash Window Workshop からの回答
Dear Evan,
Thank you for your review on Trustpilot. I am delighted to hear that you are totally satisfied with the quality of the work and that you would strongly recommend us.
We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
I would like to take this opportunity to thank you for trusting us with your business. I will pass your feedback onto everyone involved in your order.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Reliable and professional & skilled
A very reliable and professional company with skilled staff with polite and tidy fitters. Over a number of years Sash Windows have replaced all the windows in our house, they all work perfectly and look fantastic - in fact as good as when fitted!
2024年11月26日
The Sash Window Workshop からの回答
Dear Mr Brown,
Thank you for taking the time to leave us a review on Trustpilot. I am delighted to hear that you are happy with the service that you have received and with the windows that we have replaced for you.
I will pass your feedback onto everyone who has worked on your orders.
I would like to take this opportunity to thank you for continuing to trust us with your business. I hope your windows serve you well into the future.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
A top class service from beginning to end.
We are delighted with our new front window fitted with acoustic glass. It has rally dampened the noise from the street. The fitters were punctual, efficient and tidy. A top class service from beginning to end.
2024年11月15日
The Sash Window Workshop からの回答
Dear Jeremy,
Thank you for your review. I am delighted to hear that you are happy with your new windows and that they have reduced noise from the street.
I will also pass your feedback onto the fitters who carried out the work for you.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent service and product
Having already had some replacement double glazed sashes in our windows a few years ago, we have now had 2 sets of patio doors fitted into a new extension. Excellent help in working out the optimum design to suit the house of the late Victorian, early Edwardian period. The fitting team were again excellent, the doors were installed and look amazing, and everything left neat and tidy when complete. Excellent service and communication from start to finish. A visit to the workshop to see how they make the doors and windows is very informative and really worth taking the time.
2024年10月24日
The Sash Window Workshop からの回答
Dear Mr Taylor,
Thank you for your review of the work that that we carried out for you.
I am delighted to hear that you are so happy with your new doors and that the service you received was excellent. I am also glad that you enjoyed the workshop tour and found it informative.
I would like to take this opportunity to thank you for continuing to trust us with your business.
I will pass your feedback onto all involved.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Professional and effective
At all times professional and responsive the Sash Windows Workshop provided extra diagrams in support of our planning application for Conservation Area consent. They arrived on the due date with three, rather than the one fitter expected. The result was that they were finished and cleaned up shortly after lunch, rather than the three days expected. They were at all times courteous and professional.
The result exceeded our expectations, both in the veracity of their like-for-like re-creation of the original windows and in the effectiveness of the double glazing, draught proofing and burglar protection. We would use this firm again, but don't expect to have the need.
2024年8月21日
The Sash Window Workshop からの回答
Dear Alan Scadding,
Thank you for your online review on Trustpilot.
I am delighted to hear that the result exceeded your expectations and that you were also happy with the drawings provided to support your planning application and with our fitters that carried out the work.
We do our utmost to deliver the highest standards of both product and service, so having positive feedback makes all the difference to us.
I will pass your feedback onto everyone who was involved in your order. Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Your drivers are disgusting aggressive…
Your drivers are disgusting aggressive road rage brutes. HV22FLB on 23rd July 2024 at 16:15 on A316.
2024年7月23日
自発的なレビュー
The Sash Window Workshop からの回答
Thank-you for your feedback Mr Bonfield. We are conducting an internal investigation and will take appropriate action.
smooth sailing from start to finish
A truly excellent and delightful experience. I was a little concerned re the upheaval and whether there would be any issues, but at every stage the staff were obliging, informative and really helpful. The installation went well and was over in 2 days and a follow up problem was dealt with quickly and easily. Highly recommend!
2024年5月28日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Dr Toye,
Thank you for taking the time to leave us a review on Trustpilot.
I am delighted to hear that you were so happy with the installation and the service you received. I am also glad that you would highly recommend us.
I would like to take this opportunity to thank you for trusting us with your business. I will pass your feedback onto all involved.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Great customer service; gorgeous sash windows
I have now had my sash windows in place for a year and I am really pleased with them. They made a real difference to the warmth of my flat over the winter, I'm not troubled by sound from the busy road outside, and the also look fantastic! I was particularly grateful for the really excellent service I received. There had been a misunderstanding about design (my fault) and the company went over and above to resolve it so that I was happy with the end result. Everyone I dealt with was really pleasant and professional. I recommend them!
2023年4月28日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Elizabeth,
Thank you for your review of your sash windows on Trustpilot and for recommending us.
I am delighted to hear that they have made a real difference to the warmth of your flat and the sound from the busy road. I am also glad to hear that you are so happy with the look of your windows and with the customer service that you received.
I would like to take this opportunity to thank you for trusting us with your business and I will pass your feedback onto everyone who worked on your order.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Incredible company to work with
Everyone in the team at Sash Window Workshop was professional from the very start, with thorough sales and quotation service talking through options, timelines and the process. Measurements were absolutely fine tuned at the next stage, and made the installation process smooth. The team who expertly installed the windows were brilliant - and even finished a day earlier than planned. I can't thank you all enough, and will gladly recommend the Sash Window Workshop experience to anyone!
2024年1月24日
The Sash Window Workshop からの回答
Thank you for taking the time to leave a review of work that we carried out for you. I am delighted to hear that you were so happy with the service that you received. I will pass your feedback onto everyone who was involved in your order.
I would also like to take this opportunity to thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Not cheap but worth every penny
Outstanding craftsmanship, service and very professional installation. This is the second order from the company and I can highly recommend them
2024年3月15日
自発的なレビュー
The Sash Window Workshop からの回答
Dear David,
Thank you for your Trustpilot review.
I am delighted to hear that you feel your new windows and door were worth every penny. We do our utmost to deliver the highest standards of product and service, so having positive feedback makes all the difference to us.
Thank you for continuing to trust us with your business. I will pass your feedback onto everyone who worked on your order.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Replacement Windows
Installation engineers turned up exactly on time. They were very polite and made sure they understood the detail of the work to be undertaken. They left me informed of progress and any issues. The work was undertaken professionally and completed within the time scale indicated and the completed works exceeded my expectations. Great job, well done!
2024年2月6日
The Sash Window Workshop からの回答
Dear Hugh,
Thank you for your review of the work that we carried out for you.
I am delighted to hear that the installers were helpful and professional and that the work exceeded your expectations. I will pass your review onto the installers who worked on your job and their manager.
Thank you for trusting us with your business. I hope your windows continue to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Amazing quality and service
The company was very professional from first instruction to fitting. They provided excellent drawings to assist with historic building consent which very few companies do. When we received consent they provided an accurate date for installation and turned up to install early on the assigned date. The installer Ryan was efficient and did a marvellous job of installing the window into an uneven wall. The window is of beautiful quality and looks amazing in our new bathroom.
2024年2月2日
The Sash Window Workshop からの回答
Dear Ms Sage,
Thank you for taking the time to leave us a review on Trustpilot.
I am delighted to hear that you were so happy with the service that you received and that the window looks amazing in your new bathroom.
I will make sure that your review is passed onto Ryan and everyone who worked on your job. We do our utmost to deliver the highest standards of product and service, so having positive feedback makes all the difference to us.
Thank you for trusting us with your business. I hope your new window continues to serve you well.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
DANGEROUS Company Van Driver
Driver of Company Van MW23 OSF, horribly dangerous driver. Causing many dangerous situations driving on Motorway M4 into Bracknell using A329. Driver should be banned from driving and with that kind of behaviour I would never seek service from this company. Van registration has been reported to police for dangerous driving.
2024年2月2日
自発的なレビュー
The Sash Window Workshop からの回答
Dear Sladdi,
Thank you for raising our attention to this.
Rest assured that we are currently investigating this and will be taking the appropriate action.
If you would like to discuss further, please send us an email to info@sashwindow.com, with your contact details, for the attention of the Installations Manager.
Kind regards,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent workmanship completed on time.
2024年1月24日
The Sash Window Workshop からの回答
Dear Geoff,
Thank you for your Trustpilot review. I am glad to hear that you are happy with the work that we carried out for you.
Thank you for trusting us with your business.
Best wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Installation was stress free.
Installation was professional and efficient and completed 2 windows in one day. Result is immaculate.
2024年1月18日
The Sash Window Workshop からの回答
Dear Jeremy,
Thank you for leaving us a review online.
I am delighted to hear that you were happy with the installation of your new sashes and that it was stress free.
Thank you for trusting us with your business. I hope your windows continue to serve you well.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
Excellent quality acoya woodwork - not cheap - efficient and neat installation
This is the second set of windows that we asked the Sash Window Workshop to replace. The survey was quick and thorough and well explained. The install ation, on one of the coldest days of this winter, was efficient and the fitters were neat and tidy and very pleasant people. When we can afford it, we'll use them again!!
2024年1月15日
The Sash Window Workshop からの回答
Dear Mr Lloyd,
Thank you for your review on Trustpilot of the second set of windows that we replaced for you.
I am delighted to hear that you were happy with the survey and the installation and that you would use us again. I will make sure that your feedback is passed onto everyone who worked on your job.
We do our utmost to deliver the highest standards, so having positive feedback makes all the difference to us.
I would like to take this opportunity to thank you for continuing to trust us with your business. I hope your windows continue to serve you well.
Best Wishes,
Richard Dollar
Managing Director
The Sash Window Workshop
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